Trusted Directory Services Ltd (TDS)

TDS helps manage and support the Trusted Trader scheme.

We work with Trading Standards providing customer service for consumers and traders, as well as initial dispute resolution, taking the pressure off local Trading Standards officers.

We also provide and support the infrastructure for the scheme, such as this website, as well as helping with the on and off-line marketing to promote the scheme to residents.

Our vision is to deliver an easy-to-use trader website for local residents, safe in the knowledge that every single member has been vetted by Trading Standards officers. We also want to establish consumer faith and trust in the reviews found on this website, that they are genuine and fully moderated.

We welcome and respond to all feedback, both positive and negative. This website was designed to be easy and straightforward to use by all residents, of all ages. If you have experienced any problems, believe we have got something wrong, or have any ideas of how you think the service could be improved, please tell us.

If you are a Local Authority that is considering migrating your current trader scheme or looking to explore the opportunity of starting a scheme and would like some assistance, then please get in touch.

We also now manage the Trusted Trader Team platform in England, which will host any English based Local Authorities. You can contact us by filling in this online contact form, or e-mail info@trustedtrader.scot

You can telephone us on 0333 444 2198* between 9.00 am and 5.00 pm Monday to Friday.
Or you can write to us at the address below.