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The Edinburgh Trusted Trader scheme


The City of Edinburgh Council Trusted Trader scheme was launched in June 2015 and is a local business partnership which aims to:
  • increase consumer confidence
  • promote good practice within local businesses
  • help prevent doorstep crime.
It is the only trader scheme in Edinburgh that is Council backed, fully vetted by Trading Standards and supported by Police Scotland. Edinburgh Trusted Trader is actively promoted to the 225,000 Edinburgh households.

The elements of the Edinburgh Trusted Trader scheme

The Edinburgh Trusted Trader scheme is made up of The City of Edinburgh Council, The City of Edinburgh Trading Standards Service, Kent County Council Trading Standards ADR and Trusted Directory Services (TDS).

The Council back and oversee the scheme, with the vetting process carried out by Trading Standards Officers. Trading Standards also ensure Traders adhere to the Code of Practice and will intervene in disputes when required.

Kent County Council Trading Standards ADR allows impartial adjudication when a dispute arises between consumer and business and can be settled outside of court. TDS is responsible for scheme administration, customer service and website support.