Heatfactors Limited

Annual servicing of Vaillant Boiler and gas fire / gas safety check

Good communication, reliable, clear billing, a lovely team, friendly and professional.

Steve was good to work with in arranging everything, the inspection happened quickly and the quote was fast and reasonable. Terms were clear and understandable and the work, crucially, was first class. I would not hesitate in recommending them. I was doing up a flat for my daughter and am very, very pleased with what Ciaran, Darren and Andrew did. They can send a number of talented plumbers and each seems as good as the next.

We’ve used Heatfactors for several jobs over the past few years and they’ve always been excellent - very prompt and efficient, always do a good job, and really pleasant folk. Would have no hesitation in recommending them.

We have had Heatfactors completely replace three bathrooms and a kitchen in the last 15 years. Their work is of a high standard. From helping with planning the development, to sourcing the correct goods and carrying out the job they are very constructive and efficient. They are also friendly and manage any concerns which might arise during the works. Their estimates are always competitive and the final invoices are accurate in relation to the actual costs. We would recommend them highly.

We used Heatfactors to replace our system boiler and hot water tank, as well as to upgrade some of our radiators. Scott was knowledgable, reassuring and honest from the outset, provided a comprehensive and detailed quote and this was the price we paid!
The work was scheduled within 6 weeks, and Stewart and the team were delightful; punctual, reliable, kept us informed and left the house clean at the end of each day.
This was a big job, and we are so pleased that we went with Heatfactors. Although they were not the cheapest quote, they were by far the company that instilled us with confidence. Cheapest is not always best, and this was definitely the case for us. We are delighted with the work Heatfactors have done for us . We will only use heatfactors from now on.

Old back boiler removed and new boiler installed in attic
Old fire and surround removed and replaced with new fire and limestone hearth.
New copper piping to all radiators
old shower replaced

Extremely efficient and hardworking installer/plumber. Work completed within a week. so pleased that we chose this company following a recommendation from family.

Office backup also very helpful and professional.

Old boiler removed and combi boiler fitted, radiators flushed. Very good communication. Came when arranged and completed work efficiently as described in the estimate. I would highly recommend this trader.

The team were quick to respond and friendly. They did a great job and came back to identify and fix a new plumbing problem straight away.

New boiler fitted - all works done on time and to client’s specifications. No mess left inside nor outside. Polite and efficient workers.

In the last year i had a spell of bad luck with the piping. Called them 3 times for different jobs (I have been their customers for nearly 10 years). I can only praise them for how good they are. Every time they came they have been fast, never left any mess behind and the job was always perfectly executed. They can be slightly pricey sometimes but the extra is immensely visible with the results.

HEATFACTORS have done a lot of work for me.
They provide a superb service with a professional team of plumbers.

Had Heatfactors out for our yearly service on our boiler, great work carried out and no issues with any of the engineers or the work carried out. Will recommend to anyone who needs any sort of work carried out.

Very professional group of guys! Big thanks to Stewart & Scott for the work carried out, love our bathrooms and the new heating system. Will look forward to have more work done in the future!
Highly recommend.

Heatfactors replaced a boiler, completed joinery work relating to the flue placement, and replaced a shower.
We were very pleased with the work that was done. Scott responded swiftly to our initial request, and completed the work efficiently and in-line with the timelines he had provided to us. We were also very pleased with his willingness to communicate with us whenever we needed information, both before and throughout the job.
We would definitely use Heatfactors again.

I don't usually leave reviews, and I did not want to leave a negative review despite some issues I experienced during the renovation of our house carried out by Heatfactors 2 years ago. This is because I know that things can go wrong, and I am aware of the impact negative reviews can have on businesses. However, 2 years down the line a number of problems are starting to arise and I feel that a review is in order.

Heatfactors carried out a complete renovation of our flat 2 years ago; this involved the creation of an ensuite bathroom, rewiring, replastering, tiling, flooring, creation of a kitchen with structural work involved, etc., a big project...

In terms of value for money, I feel that Heatfactors is a competitive company. They provided us with a fair estimate and did not charge extra money, so nothing to say on that. The communication side of the whole experience was also rather positive: they were easy to contact and responsive (particularly at the beginning). Said that, much more could have been done during the works; for instance, they could have informed us that they were running behind schedule, and updated us on the new timescale.

The timescale of the work has been, in fact, a major issue. They told us that the renovation was going to take 8 weeks, and took over 3 months. After a good start, we became the last job on their list, especially for the joiner who carried out work in our property mainly after 6pm and weekends, for the great joy of our new neighbours! The delay caused us several problems, as we were living at the time in a shared flat with our newborn son, and had already given the notice. We had to pay an extra month of rent, and lived like sardines for 1 month as the new flatmate had to move in. I could say much more on the delay, but let's leave it at this...

While the quality of the plumbing/ heating/ electricity-related works was ok, some of the joinery work was not great (especially in relation to the fitting of the kitchen and skirtings). The plastering was also rather poor: the contractor did not seem to care, he left us with many airline cracks which he did not bother to fix. These cracks became even more evident after the painting of the walls was completed (note that the painting was carried out by another company). With regards to the fitting of the kitchen, I would like to point out that the joiner, probably due to sheer laziness, did not put any flooring under the kitchen, leaving massive spaces. Due to this, we have now a mice problem, which is an expensive one to fix as we will have to remove part of the kitchen to close all gaps he left and put the flooring in place.

Cleanliness during the works was also an issue. Heatfactors somewhat cleaned the flat, and a bit of the stairs once the job was completed. However, throughout the duration of the renovation (around 3 months) very little was done, and debris and dust from the site cluttered the stairwell. As you can imagine, I had numerous problems with my neighbours. I could not say much to them as they were right to complain. After the works were completed I had to apologise and pay for a professional cleaner.

However, what prompted me to leave a review after 2 years is the leak we recently had under the shower which has caused some swelling in our bedroom floor. We called another contractor, recommended by a friend, to fix the problem. After an inspection of the shower cubicle, he noticed that several tiles were moving. He removed them and the wall behind was wet. The wall of the shower cubicle was not waterproofed before the tiling. Furthermore, the shower douche was not sealed with silicon - probably someone forgot - and we had water entering from there, a mess! We were lucky to notice the bump on our floor and were quick to intervene, preventing the damage from spreading to the neighbor's property. I informed Heatfactors about this. They said I should have contacted them instead of the other contractor - why would I? - so they could have assessed the damage. They also said that as someone else did the remedial job they will not take responsibility for the leak now. Finally, they argued that, as the job was carried out 2 years ago, the leak was likely to be caused by a small hole in grout/ silicone; of course, they did not comment on the fact that the shower douche was not sealed at all (I provided them with a pic).

This is my review, I know it is a rather long one. You can make your own conclusions but I hope you will find it helpful.

I have used Heatfactors on a number of occasions now following a recommendation from my Building factor. They have always arrived on time (or earlier than stated) and provide a comprehensive service. All the engineers that I have had the pleasure of dealing with are courteous and explain the problem and next steps for resolution if the problem cannot be fixed there and then. I had a faulty overflow pipe under the flooring that had to be traced and fixed. I have and will continue to recommend HeatFactors to anyone that asks for a reputable plumbing or heating engineer!

Used trader after recommendation from a family member. i work during the week and trader was happy to come round in the evening to give a quote.

Quote was very thorough and break down was very clear. Happy to amend to fit our budget and needs and also gave recommendations on value for money products.

Job was carried out in a timely manner and managed really well in our old 1900's house, tackling under the floor boards.

Friendly and approachable team carried out the job on the day . Job was installing new central heating system, radiators, attaching and installing range cooker.

Was very amenable to work around other traders to allow for completion of jobs.

We have used this tradesman for many years for installation and maintenance for plumbing and for gas. He has always been reliable and has always done really good work. Heartily recommended

Excellent services from start to finish.

Quick callback and problem sorted within 2 days.

Friendly and no mess left.