GR Window & Door Specialists Ltd

I contacted GR Windows and Doors for a quote for a new front door. The whole process was seamless from arranging a surveyor to come out to measure to the actual fitting of the door. Wes in the office was very helpful and responded to e-mails quickly. On the fitting day, the fitters arrived ahead of schedule and were very efficient and did a great job. We are very happy with the door we chose and it was very reasonably priced compared with the national companies. Would definitely use them again.

I had two windows replaced and am very happy with the quality and the service. Wes and team were very helpful and responsive via email, clearly explaining the product and the installation process. It was also the best value I found after getting a few quotes. Very happy and would use again.

Replaced a window and a door handle. Communication prior to doing the work was very good. The work was carried out quickly and efficiently.

I had new windows installed by this company. Service great, product great, workmen great and price great. No nonsense, sensible quote first time with no hard sell. So glad I chose them and will be getting my doors done next when I save up! To summarise great, great, great ,great, would recommend.

We used GR Windows and Doors to replace some windows along with a new back door.

I couldn’t recommend them enough. They were great and very professional throughout from initial conversation and approximate quote to measuring up for the actual quote and installation. One of our windows was particularly difficult and the installation wasn’t easy but they were able to install and ensured the house was left clean and tidy.

We will definitely be using them again for any future projects.

GR Window and Doors replaced all the upstairs windows, and one downstairs, which had seen better days.

After a call their surveyor came out, measured up, and gave us welcome advice on the types of windows and features that would suit our situation.

Following that visit communication by email was prompt and fitting was arranged around five weeks after placing the order.

The fitters arrived on schedule and completed the work over two days.

The fitters worked diligently and spotlessly and did a great job.

The all-round process was straightforward and we are delighted with the end result.

GR Window and doors carried out a replacement of my front door.

I attended their office at Stenhouse Cross and was given good advice on picking a new door.

Communication by email was excellent in arranging an appointment to measure up , for keeping me informed of the order and fitting status.

On the day the fitters turned up when they said they would and carried out a fantastic job.
I would highly recommend the service they provide which was very professional and hassle free.

The team were great from quote to finish of installation. Easy to deal with, arrived on time, finished the job quickly and efficiently. Very happy with our new windows.

Having seen a neighbour’s windows and door done by GR we decided to use them for our property. We received a very good quote and decided to go with them. The fitting team were excellent and carried out the work in a professional manner, the site was kept clean and tidy at all times, We were very satisfied with the windows and door GR supplied and fitted for us. Very good value for money we couldn’t recommend the company enough. Thanks to Wes and the team. Kenny Salton.

With so many door companies out there I didnt know who to choose. Live quite local and came across lots of positive reviews of GR window and door specialists. Got in touch with them, customer service has been great, quick to reply! They came out measured up and gave us a quote. Could not be more happy with the door. Was fitted speedily and looks great. The transformation is unreal! Would recommend to anyone needing a new door. Thank you!

Supplied and Fitted New Front door, team were excellent, clean and tidy, door install was perfect and no issues, great service and nice to deal with.

I contacted this company on behalf of my elderly mother regarding a longstanding issue with two windows not opening. I received a very prompt response and an arrangement was made for a surveyor to attend to coincide with me being there which was extremely helpful. The surveyor arrived at the arranged time and assessed the issue. He offered to try and get the windows open there and then which my mother happily agreed to. He had the windows open in no time at all so the issue was resolved in the one visit. We were most impressed by the service provided and would not hesitate to recommend this company or use Trusted Trader in the future. Many thanks.

Replacement windows - very straightforward

I didn’t actually get work done as this company were so honest that, despite knowing it would potentially be an insurance claim for the work I needed done, they advised me that it was a very minor job and we could repair it ourselves easily. A large number of companies these days would be happy to give false info in order to get more money knowing it was potentially being paid by insurance company.

We have just had the windows replaced in two rooms and are really pleased with the work carried out. The workmen were very good and got the job done quicker than we expected and with little mess! we hope to get the remaining windows replaced next year and will be contacting them again.

What was thought to be a hinge change on one window turned into a challenge. This was accepted and completed.
Excellent service and will happily use again.

I really can’t fault the service provided by GR Window & Door Specialists.

From the initial enquiry, everything went smoothly.

A very competitive quote, backed up by faster than expected delivery timescales, good communications throughout and a great fitting service. They even kept the elderly neighbour on side by helping her bring her shopping bags in!

I would not hesitate to recommend them.

Great value for money as GR supplied & fitted a composite front door at a better price than any of the other quotes we had for a similar quality door. Arranging the fitting was simple and GR were very flexible in fitting around our availability. On the day the fitters were friendly, efficient and tidied up afterwards. Would definitely recommend them.

We have a new build home and like many people use the garage for a different purpose other than anything to do with the car and we didn't like the garage door or the opening and closing of it.

GR Window & Door Specialists Ltd came out promptly and gave us a good quote for replacing the garage door with French Doors which we are delighted with.

GR Window & Door Specialists Ltd were professional, easy to work with, and I couldn't recommend them high enough, you won't be disappointed.

Michael Heatlie

Love my new door! Its great quality and value for money. Customer service from start to finish was amazing , would highly recommend. Thank you team! :-)

We had a new composite door fitted I visited the showroom and was given advice and tips from the owner, honest and not trying to upsell and given a catalogue to look through. Quote was a fair price and I was happy to go ahead, really pleased with the door and workmanship very neat, it definitely enhances the look of my property and I would use the company again when it comes to replacing windows too.

We contacted GR window and door specialists for a quote for a new front door. The surveyor that came out was very professional, friendly, informative and the thing I really liked about this company, that sets them apart from others, in a positive way, is there is absolutely no sales pressure.
We chose the door from a catalogue and it came at an extremely good and fair price in comparison to other companies.
The entire process from measurements to fitting was carried out in an extremely professional and reliable manner.
The two guys Liam & Jake who did the fitting were very professional, reliable and friendly and cleaned up behind them.
I would definitely recommend GR window and door specialists to anyone and will be using them again in future.

French doors installed to a very high standard, with workmen being pleasant and very helpful.

New front and side door.
The entire process from contacting company to getting measurements, to choosing doors, getting a quote and finally fitting was easy and done in a professional, friendly and extremely reliable manner, Liam & Jake were both professional and friendly, cleaned and hoovered up afterwards.
I would definitely recommend and use GR Services in the future.

Contacted GR Window & Door specialists in January, received various catalogues to select door. On receipt of our order, an arrangement to take accurate measurements too place and within 2 days had a fitting date.
2 fitters arrived as promised within 2 hour window, and fitted door quickly and efficiently. The area was hoovered and left tidy. We had a slight snagging issue and within 24 hours, the fitters returned to resolve.
Delighted with service, regular communication from contact through to door fitting and would highly recommend. Would definitely use again.

The quote for work to my windows was very competitive. The work was carried out quickly in a professional and efficient manner. Mark is a credit to your business. I would have no hesitation in recommending your service to others.

From the initial discussion about replacing windows to the installation and professional approach by everyone involved I highly recommend this company.
This is the second time we have used them as previously had a new front door installed and never been disappointed, great prices, honest sales approach and after installation makes sure they clear behind themselves.

Just got my new door fitted yesterday. Already feeling the benefits with draft reduction.

Great product, excellent communication and service throughout. The Lad that fit the door was excellent too.

highly recommended

Good and easy. Great service helpful staff .
Keep us in touch when fitting would take place .

All round great experience, good customer service and the cheapest price by quite a long way.

We contacted GR Windows & Doors to get a quote to replace an old timber window with a new PVC sash and case, to match as closely as possible the rest of the windows in the house.

The estimator came during the time window he said he would, was quick and efficient at measuring and quoting and got back to us very quickly with the quotation. I feel he did rush the measurements (he must quote for loads of people who don’t go ahead), which resulted in the window being small for the space when fitted. Luckily it was within the margin of error and the guys could fit it, albeit with more expanding foam around it than they’d have ideally liked. However, you wouldn’t know this looking at the window once fitted.

Wes was helpful via email at confirming timeframes and letting us come to view the samples of windows in-person.

The fitting was a number of months after quotation, but this was clearly communicated and out of their hands due to covid/supply chains etc, so no issues. Another measurement to ensure accuracy before goods were ordered would have put our minds at ease more here.

The fitters arrived when they said they would, were very efficient and quick at replacing the old window, tidied up as best as they could and left the window surround in as good condition as they could (a little bit of decorating required, but this was expected).

All in all a very good experience with all parts of the service and a great window now in place at a fraction of the price of some quotes.

I would definitely recommend these guys.

Excellent work by the team. On time and very efficient. Extremely knowledgeable about the issue offering the perfect solution and product

I chose GR Services after having sought quotes from several glaziers in the area including multiple Which? recommended glaziers with good reputations. GR services were last on the list from the perspective of professionalism and trustworthiness but the company did offer low prices. I went ahead and entered into an agreement for their services mainly because there was a long wait for the other glaziers to become available. I sorely regret not having simply waited longer for the other glaziers to become available.
GR Services' statements in their emails sounded promising. One such statement is "Our fitting team will Lay dust sheets, ensure area tidied after completion and windows/door are cleaned when job completed."
On the prescheduled fitting date, the GR Services two employees turned up to perform the job only to then realise the company had ordered the wrong glass. This led to a 15-day delay.
On the second visit, during the height of the pandemic, the two GR Services employees entered my property showing little regard for safety by not wearing masks nor offering to. They hurried to the window carrying glass panes, a replacement window handle, a mallet and a chisel then started hammering at the window with these tools. It was surprising how rushed they appeared to be in their work which left me nervous about their duty of care.
When they reported having completed the job, I discovered the room was scattered with dust and fragments. Large amounts of dust and residue covered the bed nearby and covered the floor below the window. Dust sheets were not used as had been promised in writing.
There were stretches of black oil smeared across the new glass panes with fingerprints showing, having been covered in the oil. This also covered the window frame and the area below the window. The source of the oil was the handle being replaced, but with no care taken. Fortunately, oil was not dropped to the carpet although a glass shard was later found to have been. The window was not cleaned after the job, as had been promised in writing. The complete opposite had been done.
The two employees pressed me to sign a piece of paper stating they had done their work then hurried off. Not long after, I discovered there was damage all across the window frame with beadings misaligned and indents on the frame.
To add to the unfolding nightmare of contracting GR Services, the quality of the glass was found to be a major concern. While attempting to resolve a complaint with the company, GR Services revealed the certifier of the glass was named Independent Glass Co. Search for information on the company Independent Glass Co and you'll see all of the customer reviews are highly critical.
I sorely regret going with GR Services. I wish I had been more patient and waited for one of the Which? recommended local glaziers to become available. Dealing with the complaints process against GR Services exhausted huge amounts of time. A nightmare I'll try hard to forget.

We had four UPVC windows replaced on the front of our property. From measuring through to fitting we received an excellent level of service and the new windows are high quality and look great. I would highly recommend GR Window & Door Specialists.

I am in a top floor tenement flat and my old wooden windows were very much in need of replacing. G R Window & Doors came out to measure up and they went on to supply and install 5 vertical sliding uPVC windows, the whole process was made very easy from start to finish and I would have no hesitation in recommending them. Well done lads, a fantastic job!

These guys are brilliant the young lad that fitted my door was so polite and pleasant and took time out to make sure i was happy with everything.highly recommend them

I had a Rockdoor Colonial front door supplied and fitted, whilst expensive the quality of the door is excellent.

Excellent service from GR Windows and Doors from start to finish. The installation team that completed the work were very efficient and tidied up when finished. My thanks also to the office team for there help and assistance throughout the whole process.

I would highly recommend this company and certainly use them again.

We used GR Windows to replace a garage window.  They certainly did not live up to our normal experience from other Trusted Trader members. The quote was competitive and the workers turned up on time, but the quality of work and the attitude to customer service left much to be desired.

The window was not properly fitted and leaked in two places; sealant was sloppily applied and missing in some places; the work area was left in a mess with shards of glass and debris from the old window left on the floor and on the ground outside; a light fitting was broken (and no mention made of this at the time); and there was no making good of chipping to the harling caused by the removal of the old window frame.  The company at first refused to do any making good, even though all that was needed was a small patch of cement or mastic.  

Most disappointing was the hustling approach to signing of the completion sheet, dismissing questions and then, when problems were identified, citing small print in the contract as an excuse not to take any action and threatening debt collectors if payment was not immediately made.

After some unpleasant email exchanges, workers returned to reveal the window, albeit rather untidily, and it now appears to be watertight.  They did replace the broken light fitting and put some decorator’s caulk to patch the chipped harling, although this does not appear to be of good quality and is gradually being washed away by the rain.

Whilst the end result is adequate, the attitude of GR windows falls well below what I would expect of a Trusted Trader and I would not recommend their services.

I could not recommend G R Window & Door Specialists highly enough. Last year I had two bedroom windows replaced by one of the big Companies. The work was fine. This year, with lockdown I wanted to use the services of a local business and I am so glad that I did.

The work wasn't fine but EXCEPTIONAL! Higher standard of finishing and attention to detail than the bigger company.
From quotation stage to fitting, I was kept up to date with developments in a professional manner. Huge thanks to Colin and Shane, the fitters who were friendly and professional and left no hint that I had windows replaced.

I will be returning to GR Window and Door Specialists in the new year for further work and will be singing their praises to anyone that is looking to have their windows/doors replaced.

Thank you!

GR Windows supplied and installed replacement vertical sliding uPVC windows in my 2nd floor tenement flat.

The whole process was very smooth. The initial visit was done by a fitter, who explained the options and had no trouble answering my questions. The quote was competitive and the communication was excellent throughout. The work was done on schedule (in one day) to a great standard and everything was left clean and tidy afterwards. A minor snag was put right without any fuss. The new windows have been in for about a month and all is well.

I would definitely use them again.

Excellent service from GR Window and Door Specialists LTD from start to finish. Very helpful company that guided us well in what we needed. The guys that completed the work were tidy and efficient. I would highly recommend this company. Great job!

GR Windows & Doors recently fitted replacement windows for our home. From the initial contact, quote through to the fitting, we have been so impressed with the quality and value for money. The fitters were excellent with a really impressive finish to the work and they were clean and tidy throughout.

- No hard sell - just a fair price and everything laid out simply so that we understood how the job would go if we were to go ahead.
- Quality - we had sash and case windows replaced and due to the way they scoped the job, were able to retain all of the existing wood facings and architraves with minimal impact on the existing frames - just some paint touch up.

I wouldn't hesitate to recommend this company to anyone looking for windows and doors for their home.

Fitted a window vent and quadrant.
Attended when they said they would, both to assess and complete job.
Staff were helpful, friendly and efficient and made useful suggestions to solve other problems.
Have used previously for broken garage door and would recommend to others.

Had 3 kitchen windows supplied and fitted. This is the fourth time I have used this company so that should tell you that I have always been satisfied with all aspects of the service provided and the competitive prices. Would highly recommend them.

GR provided the cheapest quote for replacement of 6 windows and one door in my two rental properties. The quality of the windows and door was excellent and they installed them on time and with minimal fuss or mess. My tenants said they caused no disturbance. I would have no problem in recommending GR.

Last August the GR team arrived to fit new double glazing to the front windows of my tenement flat and to refurbish the windows to the back. The work was completed in 2 days to a very good standard by 3 hard working, efficient and friendly workmen. Some minor remedial work has recently needed done and one of the workmen arrived within 2 days of me getting in touch with the firm to carry out the job. I have been very impressed and would not hesitate to recommend this firm.

Three-storey Victorian house: Removal of top floor balcony door & windows (rotting wooden frames) and supply and installation of new door with sidescreens – UPVC frames, door and windows glazed full length.

This trader was a pleasure to deal with throughout (from estimate to completion). Office staff were easy to contact both by email and by phone and were polite, helpful and efficient – all our questions were responded to quickly, patiently and clearly.
Although put on hold by Covid-19 lockdown restrictions, the trader contacted us at the first opportunity and carried out the work within two weeks of re-opening.
The work was undertaken on the date agreed and completed as promised in a single day. All the tradesmen were professional, adhered to current health and safety requirements and left the work area tidy.
The result is excellent – aesthetically a great improvement (inside and out), the room's interior is considerable brighter and we are delighted with it.
The trader was recommended to us and more than lived up to expectations.

Great advice, zero pressure sales, great pre & post customer service. Throughly recommended.

We just had most of the windows in our house replaced and installed by GR window. It was quite a big job as there were quite a few windows to replace but the GR team have provided professional approach from start to finish - from all our emails and queries to the office ( Wes was very patient thank you !) to the actual window fitting. The final finish is great, the windows themselves look really nice and the house already feels less draughty. The team worked really hard, got the job done in good time, tidied up, took all the rubbish away and were all very cheerful. We had one ‘fleck’ in one of the windows , but a new one is already on order and will be fitted shortly. Great job. Thank you GR Windows we will definitely recommend you and use you again ...

I asked G. R. Windows to install a vent in my bathroom window. Upon arrival they asked me wither it should go in the top window or the bottom one. I said I was unsure and they advised me it was to go in the bottom one. I asked if this would mean we could still open the window and they said it wouldn't matter, the window could still be opened. They successfully installed the vent, and as soon as they tried to close the window the vent hit the top window pain and the glass cracked. The individual carrying out the work then stated the vent should have gone in the top window, and that they would replace the lower window and install the vent in the top window. A few days later I was contacted by G. R. Windows who told me they were going to replace the lower window with a pane of glass with a pre-cut hole for the vent. I again asked if this was the correct place for the vent, explaining what had happened and was told I was wrong and it didn't matter. It took a second, extremely heated phone call, before G. R. Windows admitted the vent was going in the wrong place but only because "That's what you told us to do." At no point did I state which window I wanted the vent in and asking G. R. Windows was clearly a mistake. They then wanted to charge me £100 to replace the lower window, as well as a further £100 to install the vent in the correct place. I am extremely angry with G. R. Windows and want nothing further to do with them.

We had our front door replaced with a new composite door fitted. Has made a huge difference to our home not only aesthetically but in terms of insulation and the overall temperature of hall/indoors as well as a huge reduction in noise (there is no draft/noise now at all). Really impressed with the product and very happy. GR employees were professional and friendly throughout process, very easy to deal with and quick communication. The guys that completed the job were effective and polite, did not take them long and took all rubbish away with them.
Very happy overall and would definitely use again.

***before and after photos attached***

The shower room window in my new flat was replaced with a double glazed opaque window. Since the design I chose was a bit unusual it took some effort to arrange.
The people at G-R were always helpful and I am delighted with the result.

Solved a problem with dormer windows front and back. Great attitude and evidently very skilled people.

Had windows fitted a few months ago and should have left a comment then but a terrible experience with a different contractor hightlighted how important good feedback is for the people who do a good job. Really nice people (when I saw them because I was working most of the time they were in)! They were so quiet and left so little mess that when the job was finished and I came home from work it took me a while to realise that I had sparkling new windows! Really efficent, cost effectice and communicated really well (although very little was required with everything going so smoothly!). I felt safe and at ease with having them into the property (I live alone) as the gentleman doing the quote was really nice and genuine.

New Rock door is fantastic. Hassle free, competent service from the company , beginning to end of the process.

I had the wooden sash and case windows in my tenement flat refurbished by GR Windows. Throughout the process they seemed knowledgeable, provided helpful advice and were really efficient in communication. They did the work with a minimum of disruption and were very friendly and respectful of the flat. I was really pleased with the whole process and am very happy with the final result. I would use them again without hesitation.

First class service
First class job
Prompt on arrival
Great crew who done a first class job

brilliant job, everything was seamless from start to finish. Great quality sturdy door that everyone compliments on. Thank you!

Can’t thank these guys enough for the fantastic job they did on my back door at my old farmhouse. Very professional service, clean, friendly and extremely good at their job. Any time I need any doors or windows replaced, this company will be my first port of call. I would highly recommend this firm to anyone, very good, reliable, great prices and all staff extremely courteous. Thanks again guys, fantastic service all round.

Excellent and professional. New windows are looking great.

Everything I required from ordering to fitting was done very professionally. I do have other work I will require to be done in future and I will definitely be using GR Windows again. I can’t recommend them more highly than that.

Recently had doors and 5 windows done and received great service. The weather was pretty terrible one day but the team soldiered on to get the work complete! Had a couple of issues which were quickly resolved. I Wouldn’t hesitate to recommend GR windows to anyone. Very happy with the work and the team ????

I had 6 windows replaced in my flat.

The entire experience was terrible. The final product is terrible. Each time I open a window I regret using this company. The silicon is still dirty and the section between both windows still has residual leftover in it. The cracks are visible in the corners, overall it was a huge disappointment.

The company broke personal items, used my vacuum to clear up concrete, left the common stair in poor condition, left concrete in my carpet.... the list goes on.

I would not recommend this company.

I had a failed double glazed window unit replaced and the whole process was frankly exemplary. I was delighted with the product, the service & the price seemed reasonable. I would highly recommend this company and I would definitely use them again.

Everyone that I dealt with was very pleasant & helpful & communication was excellent throughout;
A survey visit was carried out promptly & the quote was with me the same day;
Manufacture & delivery time seemed very reasonable & the old unit was removed & replaced very quickly & efficiently;
The installer left the new window glass sparkling & the worksite spotless;
Invoicing was clear & the price was as quoted.

I couldn't have asked for more - an easy 5 stars!

We had 3 windows replaced. Initial appointment was professional, friendly and informative. Quote was reasonable and received promptly. Work was completed within half a day to a high standard. Would highly recommend!

I had a double glazed window replaced. The service received was great - from the initial contact to providing an estimate of the cost and likely timescale through to completion of the work. The guys turned up when they said they would and were polite and personable. I’d definitely use GR Services again and have already recommended to friends.

I had two brand new sash and case windows replaced in my flat and one window refurbed. The work carried out by GR Services was excellent. Everything was done as planned, the finish is great and the guys were very friendly, helpful and professional. I would highly recommend and will use again.

Phoned for a quote about 4 weeks ago and a friendly guy arrived when they said he would. Got a very reasonable quote for replacing 4 large windows. I was pretty specific on when I needed them done due to other work being done in my flat and GR were able to meet the timescale
Guys arrived yesterday with the windows and promptly set about removing the old ones. I stayed in for an hour or so then left them too it. There were 3 of them and they were all lovely guys. Returned about an hour before they expected to finish checked everything was going ok and left them again to return just before they were tidying up to leave
The tidy everywhere and vacuumed up the dust
Extremely happy with the calibration of the windows and also the staff. Will definitely recommend and will use again

I had a new front door fitted. The advice given and the service provided was excellent. The door was fitted to a very high standard in only 3 hours. I would certainly recommend this company.
One satisfied customer!

Excellent service provided by GR Windows & Doors. Very impressed with the overall experience.

Customer service was good with excellent communication and explaining the whole process and works to be undertaken.

Very professional glazers arrived on time and did the work to a high standard, cleaning up after themselves when leaving.

Will definitely recommend them and use them again for any further works needed.

GR Window and Doors were fantastic to deal with, professional, competitively priced and were really quick to quote and install. There was a tiny hiccup during installation where the letterbox was damaged, but it was replaced by the following day with no fuss. I couldn't recommend this company enough.

Excellent service, booked an appointment for the engineer to look at the job. He turned up on time and was able to do it there and then. Even helped fix another door which wasn't on our original job. Repairs were completed to a high standard and I was asked to check I was happy before the engineer left. Very reasonable prices too.

After receiving some vert high quotes form other companies i was lucky to be directed to G and R windows and doors by recommendation through a family member. Working from a tight budget and after some discussion with Graham, he told me that the best option would be to replace the large, 3 main DG window pains that had now condensation between the glass. This saved me hundreds of pounds. The work was completed today and done well. Very pleased. Many thanks Graham and his team. Great job done. The best advice and price from any of the companies i had quotes from.

Used GR Windows to externally and internally resealing all my windows ( not fitted by them) and from coming round to give a quote to finishing the job was excellent. Robert and Jack who did the work were friendly, professional, tidy and did a great job. I would definitely recommend them.

I used GR last year for window fitting and very pleased. Last week I had a problem with a tilt and turn window and they were back at the property th3 day I reported the problem. Very professional and ultra helpful.

I'm delighted with my new windows and front door. Their quote was very reasonable and everything worked like clockwork. The guys were hard working, helpful and left everything clean and tidy. They thoroughly deserve their 5 star rating.

Absolutely brilliant from start to finish.I can highly recommend.

I was impressed by GR. They visited and spent time making a thorough assessment of the repair required to my patio doors and demonstrated the origins of the problem to me clearly before supplying an estimate, not knowing if they would actually get the work. When appointed they returned at the agreed date and time and were clearly committed to completing the work effectively and efficiently, which they did. I found them knowledgeable and reliable and I would not hesitate to recommend them as a company that justifies the 'Trust' in Trusted Trader.

I've just had several windows installed by this company and have been very happy with the entire process. The customer service has been great from start to finish, and from every representative of the company. At every turn, they've answered my questions (of which I had many) well and honestly, even if the answer was very occasionally "no that's not an option." They've also been thorough in ensuring that I know exactly how the windows work. The windows themselves seem solid and are exactly what I ordered, although of course I cannot attest to their longevity one day after installation. The quote was very competitive; that and their care and patience with my questions before making a decision to choose their quote were two of the main reasons I went with them over other companies. I would recommend them and will likely get them back in future if I need other work of this type.

I really higihly recommend this company, not only for the excellent job done at my flat, and their attention to detail, but also for their skills in communication. So often I had been disappointed by tradesmen not able to reply to emails or phone calls, especially if not available or not interested, that it was a breath of fresh air to actually have a normal and easy exchange of messages to find a suitable time for both of us!
Then Robert visited at the agreed time, checked both large double-glazed windows for two different problems, and was clear about my options from the start. It was such a relief when, after inspection, he found he could fix both, and even improve on one of them!
I can postpone the cost of replacement windows, so feel very relieved about that. And when I do, I will be sure to come to them for the quote!

Graeme and his team installed our two new sky lanterns which replaced old Victorian cupolas on our top roof, doing this very professionally. Definitely recommended.

It was just a comparatively small job which we required help with. Our front door was jammed shut (one of the locking bolts had stuck in the door frame). GR Window & Door Specialists turned up when they said they would, told us exactly what they would do to sort out our problem & did it. The two guys were friendly & clearly had a wide knowledge of doors etc. & it cost us an awful lot less than what we had expected to pay. We will be recommending this Company to everyone we know.

This is the second time i have used GR windows and door specialists. We have just three large windows put into our family room. Excellent fitting. All very neat and well finished. I would recommend these workers to anyone and will definitely use the company again.

Top quality job from all the guys, Andy who did the measuring, Graeme who gave us the quote and Chris and Scott who fitted the door and panel. Would definitely recommend GR Window and Door Specialists.

Delighted with the job carried out recently. The work was carried out efficiently, knowledgeably and professionally by the friendly workmen. Would not hesitate to use the company again or to recommend them to anyone else. Thank you.

The work began well within the time stated, and the new window installed in less time than expected. Steven (assisted by Scott occasionally), was very helpful and friendly, ensuring I knew how to operate the window before leaving. All debris from the room and stair were cleared afterwards.
I would happily recommend this company to others.

Dealt with an unforseen issue very professionally. Good work and definitely merit Trusted Trader status

GR Window & Door Specialists did a great job and I was particularly impressed with Andy’s honesty regarding the condition of my windows and the time he took to explain the work required to improve them and extend their life as well as answering my many questions. I wouldn’t hesitate to recommend their window repair services and I’m delighted that I haven’t needed to replace my windows. If only every window company operated in such an honest and helpful way, employing people who take pride in their work and actually want to do a good job instead of ripping people off by persuading them to replace windows that don't actually need replacing.

Great business - I had a small problem with a dropped window (not installed by them) - Andy came out quickly - was polite and efficient and the job was sorted that morning. I would happily use them again and recommend to all.

Fixed the problem with my front door which wouldn’t lock. Excelllent service and staff very helpful and friendly. Thank you.

Replied to my request for a visit/quote for a door repair promptly and diagnosed the fault correctly, then scheduled the repair and completed very professionally and politely. Would highly recommend for door repairs.

Excellent service and the works were carried out timeously.

The workmen on the job were very polite and courteous to our customers even when they were disturbed upteen times! And they cleaned up after themselves.

Thanks again and will definitely use you again.
Garlands Florist
29 Elm Row

Very pleased with my new door and quality of workmanship. From ordering to installation was impressed with the friendly and professional manner of Graeme and his team.

Had double glazing fitted by GR Services and could not recommend them enough.

Price was very reasonable and the installation was excellent. Both guys were very friendly, left absolutely no mess and the job was completed without any issue at all.

GR Services was recommended by a friend.

The service was exceptional, they came when they said they would, provided a quote very quickly and did the work efficiently and to a high standard.

My house is quieter and warmer as a result.

I would use again and happily recommend.

Daughter had problems with a open/tilt window at her flat, unable to fully close it. GR Windows attended, after managing to arrange suitable time, at short notice. We able to find and fix problem, whereas another Company, who had already attended, had advised they were unable to fix the problem and would probably require a replacement window.
Will certainly use GR Windows again, should any similar problems arise in future.

Graeme was professional and helpful throughout. The manafacturer made an error with our order and when this was discovered on delivery to us by the installation team. Both they and Graeme were brilliant and insistent that we not settle for the wrong product. The identified the issue and contacted the manafacturer and within half an hour it had been reordered and decided the installation would go ahead anyway with someone returning once the replacement part had been manafactured to replace it, which happened a week later.

Very helpful over phone, came at agreed time, effected the repair efficiently. Excellent service - nice people.

My favourite type of salesperson came to quote for us, someone who knows the trade and the product, which is rare and a delight. Guys came on time when arranged, no mess left, really accommodating. Couldn't have been more slick. The door itself has made a massive difference to the outside look and inside heat of the property. Would highly recommend to anyone needing a local trader.

I had a window pane replacement fitted and some sealing on outside of window. They sent Dave out within a couple of days of phoning and able to complete the job about a week and a half later (non-urgent job).

Dave was extremely helpful and did the job to a high standard. I really liked that he explained everything very clearly and felt I was receiving good advice. I will use their services again. There was a mix up over time job due to start, but really minor.

Great service from Graeme and team, I am very happy with my new front door. Would use again

Fantastic service, called for an emergency repair to a broken window, they were with me in 20minutes to measure up. Window replaced within a few hours, lovely guys and great work. Would highly recommend.

Great job from start to finish, New Ultimate Jacobean Front Door fitted and windows fitted with new handles and re sealed!
Very happy with every aspect of the job!
Friendly, helpful Tradesmen who clean up after themselves as they go along, Would highly recommend GR Window & Door Specialists

Delighted with our new windows! Graeme and his team did a superb job. The quote was significantly less than other window companies, yet the windows are of top quality. Thank you G R Windows. Would highly recommend.

This was a small window repair job and unlike other traders I was not ignored and email response was prompt. Andy was polite and explained the job that was needed well and let me know how much it would cost before starting. The job was also of good quality.

excellent service, very professional polite helpful workman, such a delight in this day and age.
hopper window was replaced, two visits to inspect and then install.
I would definitely use them again

Absolutely outstanding service. Guys were so polite & professional and left the place immaculate after replacing all our windows! Delighted with the product and the quality of the work! So impressed we've got them coming back to fit a new door!

I had an issue with aluminium french doors which would no longer open. Graeme responded quickly to my initial email and Andy subsequently visited to assess what repair would be required. The job needed two people to attend and an appointment was booked for the following week. The work was completed with the minimum of disruption and the door now works perfectly. The process throughout was friendly, professional and efficient and I would have no hesitation in recommending the company.

Service and quality of workmanship outstanding. Very happy with finished product.

Gave a very fair estimate, arrived when they said they would, did a great job. Happy to recommend them.

Very quick to respond to my initial query/contact, always turned up on time, knowledgeable, great standard of work, very reasonable price, and wouldn't hesitate to recommend.

Fabulous service, would use again. Very prompt, explained everything, and great value for money in comparison to using a locksmith.

All the windows needed replacing in our four-storey common stair. GR Windows have done a great job. Communication with Graeme was first rate, from start to finish. The fitters were professional, courteous, cheerful and clean workers. They came on the appointed days and stayed on the job until it was done. I have no hesitation in recommending this company. The service is excellent.

Excellent service from this company from start to finish. Very professional attitude and keen to do a good job for me. The crew worked hard and discussed all aspects. Would thoroughtly recommend this company.

I had a problem with a window that had been stick shut for a number of months. I emailed GR to come around, Graeme was very quick to respond and they arranged to come the following week at a time that suited me. Andy from GR arrived on time as arranged. I had great service from Andy who was professional, friendly and courteous, and who was able to fix the window there and then at their standard call out charge. His good work also saved me money as another quote I had for the window repair was far higher. Would definitely use GR again and recommend them to anyone, especially Andy. Cheers!

Fantastic service!
Our bedroom window had been jammed shut for months after having problems with the mechanism. We were worried it would need to be replaced altogether. After reading reviews we called g r windows to see if it could be repaired. They came out the following morning and fixed it there and then at a very reasonable price. The workman was friendly, helpful and courteous. I wouldn't hesitate to recommend them and will definitely use them should our windows need replaced in future.

Outstanding service delivered by this company in installing a quality door to my house.

There was a level of professionalism in all they did - from measuring the door, turning up to the minute to begin the work itself and being bang on as to how long the work would take.

The door was fitted perfectly and all residual work from removing the original door to doing an outstanding job in tidying up was undertaken.

I was very impressed with the quality of courtesy and knowledge of the work to be undertaken - the service was delivered by a company that truly believes in offering quality to the customer. Superb!

We had a new front and back door fitted and were most impressed with this company. Graeme was very prompt at replying to my initial enquiry, and following up with a quote after the doors were measured up. Something that I found severely lacking in other tradesmen I had previously dealt with. The quote was very competitive and I found the whole team very helpful and would definitely recommend to other people.

We have just had a new door. We were very happy with the company. Genuine guys, no hard sell, honest and reliable. Andy came and was knowledgeable about the different doors and their construction and suitability but left the decision to us. 2 guys arrived on time and were very polite. They took the time to do the job properly and explained what they were doing as they went along. They were very keen to make sure I was absolutely happy with everything. The final finish sealant and trims were made to measure. I think we got one of the cheaper doors and the quality of it is excellent so don't feel you have to go for the more expensive ones. They will give you good advice based on your needs and not try and sell you what you don't require.

Would highly recommend. New doors and windows fitted throughout. Windows and doors are high specification units. Cannot fault on service provided in any way ! If you are considering getting windows or doors I would strongly recommend Graeme and his Team. We got quotes from the usual suspects who advertise on TV and avoided like the plague due to their poor level of interest from their Sales Reps in relation to basic questions. I would have no hesitation in using again or recommending to anyone else !

GR services installed 3 windows and 2 doors at my home for a good price with no hard sell (which is definitely appreciated).

Very happy with the finished product and would recommend/use again.

Guys were nice. Seem professional/ Came on time, made suggestions etc with what we should go with.
After doors installed, the frames installed were not the right ones (but more expensive so that is a bonus to us apparently, ultimately not what we asked for - but fine because they looked good).

The doors were left in poor state (lots of badly damaged plaster work, holes, door was a bit wonky). This is ok as things can go wrong but it was left as a finished job, so had to chase on it otherwise we'd have been treated as finished.
Called and owners and they agreed it wasn't good enough. Several more visits, work is now "finished" but I'm left with painting to redo which I had specifically asked about (I was told it would be a "finished job"), and the seal had to be redone so looks bumpy/uneven.
I can't be bothered with another call at this stage so will have to fix myself.

All in all, I would have been happy with price for a hassle free job, but one day turnaround turned into 4 visits, and painting still to be done in my own time.
Expensive given the service provided and inconvenience caused. Appreciate some of it was out of the company's control, but ultimately as the customer I still don't have a finished job and wouldn't use the company again unless they were the cheapest available and I was willing to finish it up myself.

Overall, average service but with a 5* price tag.

This is an exceptional company. They are incredibly knowledgable, efficient, polite, customer service is 2nd to none, and their after care is excellent. No job is too small or too big. They have even corrected a faulty product that i had fitted by another company, with no hassle. I have now used them twice for a variety of different door and window jobs. I will be using them in the future!

Great service, really happy with the speed that Graeme corresponds, much cheaper than what we were expecting for a front and back door with screen surround. On the day of fitting the boys arrived early, were happy to be left on their own and were so patient with my dad, who has dementia as he got ready to go out. All areas were cleaned and old doors and all other waste removed. I was phoned when the work was completed as well. Would definitely recommend especially if you are worried about relatives having to be in the home when workmen are around. I felt very relaxed and comfortable with the team that came to do the work.

GR Services installed a new door for us, replacing an old timber door that had seen better days. As well as being exceptional value, the team fitting the new door went over and above what was expected. In addition to being exceptionally tidy, whilst fitting the new door they took care of many gaps/joints/imperfections in the existing frames to leave the finish as tidy as possible. It's the small things that really make a difference and from start to finish Graeme and the team have been nothing short of first class. 100% recommend- you will not get better value or service anywhere else.

Excellent job done and very impressed with the installers.

I have used GR Window & Doors twice now for supply and fit of windows to my home (16 in total). They were recommended to me by the trade.

On both occasions it has been straight forward, they have completed the work exactly as requested with no fuss and tidied up afterwards. The finish is very good and I would not hesitate recommending them.

We contacted Graeme regarding a repair on our windows. He got back to us straight away & organised a time to visit that suited us. On both occasions that they came they were reliable & on time. When the guys came out they were very courteous, polite & knowledgeable. They did an excellent job & it was very reasonably priced. We would definitely use this service again & recommended it to others.

Graeme responded promptly to my request for a quotation for secondary double glazing for 2 bay windows. Unlike the other 2 firms, GR Window & Door Specialists discussed the different options available and their pros and cons. With a very competitive price, I gave the work to Graeme and I am very pleased I did. Andy and his team fitted the windows in the time that they said they would take and left the rooms clean and tidy. Before leaving, Andy ensured that I was happy with the work and knew how to operate the windows. All in all a very professional result from a very professional company. Thoroughly recommended and I would use GR Window & Door Specialists again.

They did a really good job on my windows and doors. They quoted quickly, came when they said they would, were quick and tidy, and did everything I needed to a high standard. And the price was very reasonable. Excellent service!

I was recommend to Graeme Reid Services and accepted their estimate for supply and fit of Rock Door and supply of a window. I was very impressed with the products, the service and workmanship. I found the company reliable and the fitters were polite, friendly but professional. j have today recommended them to a friend. Would like to wish this reliable company all the best in the future and I would use them again.