Contract Heating Limited

Had a boiler moved from our upstairs room to our kitchen.

Highly recommend Contract heating. Very professional from the start to the end of the job with as little disruption and mess made.

Very friendly staff.

The team arrived in good time and worked while I left for work. When I arrived home the kitchen was clean and tidy and no mess left at all. They had left clear instructions on how to load the app and everything was set up perfectly.

We have used the Contract Heating team for over 8 years now on multiple properties including our own for Gas Safe and electrical checks, EPC's and boiler repairs. Our tenants comment on how professional, friendly and efficient they are. And they even fitted a boiler in my own home!
Their prices are competitive, they provide safety documentation quickly and electronically and first time visit fix rate for boiler repairs is high.
Thank you for the continued high level of service. Christopher Gladden

We had engaged Contract Heating to do (what I thought) was a complicated Boiler replacement. The 3 guys from Contract who did the installation were professional, polite, helpful and patient. The job took 3 days and they were very keen to keep the house as tidy as possible after each day.

They answered ALL my questions and made sure we understood each stage of the job.

I cannot recommend this firm highly enough on the basis of my experiences with them and would definitely use them again.

Great job!

We needed to replace our 20 year old boiler and this was completed on 11th June 2019 by Chris Allison and his team from "Contract Heating" based at Sighthill.

They did an excellent job of the installation and commissioning of the new boiler and filter and I have no hesitation in recommending them for any future work.

Many thanks,
Alastair M. McKirdy

Rob Hamilton led the work today and the result was first class. Thank you.

The engineers at Contract Heating are always courteous and make a special point of keeping their working area clean, as well as tidying up afterwards. Excellent service - the annual combi-boiler check gives peace of mind and is good value for money. I really like the new app which gives accurate arrival time!

Contract heating was recommended by a friend when I needed the gas boiler and electrical equipment inspected.

Contacted Contract Heating via email on their website and received a reply within half an hour. Very efficient and friendly staff member for booking the appointment who helped with all my queries.

Engineer who came out kept me up to date of his arrival by phoning an hour before. I was also able to keep track via their app that had been sent to me. When he arrived he was very polite and got to work immediately. Was finished within the hour.

Certificates and report were sent within 48hours. Would highly recommend.

Following a call to report a faint smell of gas,a visit from an engineer was arranged for a time slot I was available to attend. A replacement valve was required,which was ordered and fitted the following day,minimising any inconvenience.I have used this company for a number of years now and always found them reliable and helpful

Boiler install - efficiently, effectively done.

The work was carried through to a high standard. Unexpected difficulties with the site were resolved very effectively and an all round good job made of the boiler installation. The tradesman were very professional and helpful.

We had a replacement boiler fitted. There were several problems to be overcome, as the outlet hole had to be adjusted, and the boiler housing needed to be repositioned.
This work was carried out by Rob Hamilton and his assistant Lewis. They were very efficient, courteous, and professional. They left our kitchen clean and tidy, and back in its former state. We would be happy to recommend them to anyone who needs similar work carried out.

A broken boiler fixed by an excellent engineeer, Gary, who explained clearly what caused the problem and what repairs were needed. The company was in close touch on when to expect the two visits needed. Price was reasonable. This company is recommended.

Great experience, easy to arrange, and the engineer was trackable by a website on the day so that you could see when they were due to arrive within the time window provided.

Boiler repair and service

Ariston boiler was installed quickly and efficiently. Because I had some difficulty following the instructions for the programming of the system, I contacted office staff on a number of occasions. I found that the advice I received was invariably helpful and given in a patient, clear manner. An engineer was sent specially at no extra cost to help me understand the system.

Repaired and restarted a boiler and showed family members how the system worked properly.
The engineer was very helpful. It was a simple job but invaluable to us.

The engineer was polite, professional and real took the time to explain what he had done and why which helped me understand the issue and possible future issues.
The engineer was very experienced and I will definitely use this company for future boiler work as it was definitely the best service I’ve received in 16 years of living in Edinburgh

Contract Heating carried out several landlord safety checks, both gas and electric, for my HMO property. I was very pleased with the service provided and I will be using them again in the future.

Boiler Installation Saga (summarised):

Pros -
- The Equipment installed is of a very good quality.
- If they make a mess of the installation they will repair any damage to a good standard.

Cons -
- 18 days between reporting a repair they carried out had not worked, to then starting work replacing the boiler.
- 4 days to actually install the boiler. 1 day to install it in the wrong room and 3 to install in the cupboard it should have been in.
- Further 9 weeks for the holes in the wall to be repaired after initially installing the boiler in the bedroom.
- Further 5 weeks of emails, phone calls, written letters, stress and a visit to Citizens Advice Scotland, to eventually receive an invoice that contained any Compensation, in recognition for the shambles that took place.

I could right an essay incorporating all the things I was surprised and unhappy with, but the summary is, there was a complete mess of the installation,
- Leaving me with no working boiler for weeks in December,
- Leaving holes in my bedroom wall for weeks,
- Having to take time off work twice to let the builder in to assess and then repair the holes (interior wall in 2 rooms and exterior wall),
- Leaving me with permanent patches on the exterior wall.

I was incredibly patient with Contract Heating throughout the experience. But repeatedly I was sent invoices that not only offered zero compensation, they at times even included the cost of work that wasn’t carried out (specifically the services of a joiner was invoiced to box in the flue pipe, but I had cancelled the joiner, as I wanted to find my own joiner and have my dealings with Contract Heating over).

I find it insulting that after showing a great deal of understanding and patience, there was repeatedly no offer of fair compensation. The best I received after several attempts equated to 3.6% discount and 2 free services - as I don’t intend on using Contract Heating again, I didn’t feel 2 free services was a serious offer.

In the end I took another morning off work and visited Citizens Advice Scotland for the first time in my life. It took a written letter, sent by recorded delivery, which requested an Alternative Dispute Resolution (ADR) Process, if fair compensation wasn't offered - to eventually gain a fair invoice, reflecting the nature of what had taken place.

I would suggest to anyone considering using Contract Heating to make sure they get at least 2 other quotes from competitors before booking them. If you do then hire them and there is anything at all you are not happy with, put it in writing in an email right from the very start and make sure all replies are in writing. Take photos of anything you aren’t happy with too.

Funny enough the answer on how to progress is then found in the copy and paste response the owner has put in every Google review that isn’t 5 stars - have your notes and photos concisely prepared and ready to submit to Edinburgh Trusted Traders and NICEIC. I did not require an ADR, I was eventually offered fair compensation and the matter is finally closed.