Contract Heating Limited

I've had a Service Contract with Contract Heating for almost 25 years now, and am now on my second boiler installation with them. The first was due to the age & poor reliability of the boiler which was in the flat when I bought it, and last week I had a new boiler installed after the current one was damaged irreparably when the roof was torn off our tenement during the recent storm, tearing the boiler flue right out of the boiler and off through the ceiling, leaving water to pour in and run through the boiler for a number of days!)

I had the new boiler installed in a day, only three days after calling to arrange the job (following an estimator visit the week previously). The engineer was there at 8am as promised, and was very friendly, efficient and did a great job getting the old boiler out, the new one in and then dealing with a minor electrical issue in conjunction with a Contract Heating electrician, caused by the strange wiring to the hall cupboard in my flat. He also worked in conjunction with my roofers to get the new flue installed whilst they were finishing off putting a new roof on the building, ensuring that the new roof guarantee wasn't voided before it had even started.

Everything was tided away and hoovered before he left, so you wouldn't even have known that he'd been there - and he ran me through the new boiler controls and features, the new condensate pump and the CO detector as well as explaining about the flue, firestop and the ceiling void so I had the necessary answers should my insurance assessors ask me about it later.

He also knew his stuff about bacterial risks too - I was advised to run the hot water until my HW tank was fully heated up to the 70C set on the boiler in order to kill off any nasties that had been growing in there over the two weeks since I'd lost the boiler, then to run the hot water tap in the bath until the water went cold. After that, once the tank was full of hot water again later, I'd be safe to use it.

As I have been since first becoming a customer all those years ago, I was delighted yet again with the amazing service from Contract Heating, and overjoyed to have heating and hot water again after two very cold and uncomfortable weeks waiting for the new roof installation to be at a stage where the boiler and chimney work could be done.

I am a confirmed customer for life!

Boiler replaced quickly and professionally. Always used contact heating for any work to do with our heating system as it's always no fuss, straightforward and quickly resolved.

A replacement boiler was needed. Contractor Heating went out of their way to have the new boiler installed for me as quickly as possible. The installation went very smoothly. Dean was extremely helpful when I asked questions and was very thorough. I would definitely recommend this company.

Ryan from Contract Heating came to look at my hot water tank. He was very professional and courteous. Did a a great job tidied after himself and left me very impressed. If you choose Contract Heating ask for Ryan. Great job.

The service I received was second to none.
When the work was carried out the first engineer was courteous and friendly.
Unfortunately (due to a faulty part) a different engineer (also courteous and friendly) had to attend the following day to work out why my radiators hadn't re-started following the boiler flush.
He arrived in a timely manner and persisted for some time to work out what was going on. He then fixed the problem and waited to ensure all the radiators were functioning properly.
I then received an unprompted courtesy call a few days later to check everything was still OK before being invoiced.
All in all an excellent customer experience!

Fixed me up with a new boiler at very short notice. The team were all very helpful.

Called them on Monday for boiler issues.
Engineer came out on Tuesday and was able to get it going.
Estimated for new boiler. We accepted the quote and they started on Wednesday morning.
All works completed and new boiler working in the Afternoon.
All rubbish removed and site cleaned.
We had heating and hot water that day.
Any issues with setting program and they would send Engineer out.

I had my Boiler serviced and Ian from Contract Heating was so helpful and also shut off a gas pipe so I could install an electric Hob. He guided me on installation etc. Ian also said to send in type of Bosch appliances I was buying and he would check if they were suitable.

Keith then came to install my new Hob and Oven and he was so kind and installed them both so quickly. Keith took the old appliances away which was so helpful.

My experience of Contact Heating has been extremely good and everyone has been so helpful and professional in every way.

We had our old domestic boiler removed and a new one fitted. The speed and efficiency of the work was remarkable - our first call was made on the Monday and the installation was completed on the Friday of the same week.

The level of service and professionalism was outstanding at all times - the first telephone contact, the initial visit to prepare an estimate, the issue of the estimate and follow up, and the installation were all handled seamlessly. Everyone we interacted with with polite and helpful, and we were lucky to have an amazing engineer doing the installation work. Well done everyone !!

Fantastic service at a good price, we have no hesitation in recommending this company.

I have used this company many times over the last few years. They are really excellent. Very nice to deal with. They are efficient, friendly and helpful. They never let you down and always deliver. They are my go to company in Edinburgh.

We had excellent service to identify and repair a significant blockage in our system. Both office staff and engineers were very responsive to our requirements and communicated well.

New efficient combi boiler fitted. Avoided costly external work to fit flue and connect condensate. Really excellent work.

I had a new combi boiler fitted last week, replacing my old one. The boiler was ordered on Tuesday morning and was fitted on Thursday. Excellent service.

The engineers, Jonnie and Scott, arrived on time, were smart, friendly but professional. They worked hard all the time they were here. Lovely to see people who take pride in their work. Before leaving, the controls on the boiler and thermostat were explained. Excellent job. Thanks guys.

I would definitely recommend.

Contract Heating engineer Rob called yesterday to repair a leak in my 12 year old Ariston combi boiler. He did a great job! and Contract Heating went some extra miles for me yesterday. Rob called in the afternoon, identified the spare part required for the repair, went back to his office and returned to my property the same afternoon to replace the manifold - all done in the one afternoon and your office co-ordinated that another engineer called at my home with the spare part. Rob had to dismantle part of my kitchen unit to access the job properly. He worked on until after 6.30pm to finish the repair , put my kitchen back together again and tidied up everything perfectly before leaving.
Previously this year I had had 3 visits following the scheduled boiler service in June. Over last months, I had been topping up the boiler pressure myself several times, and with this current leak , I was beginning to lose confidence in Contract Heating's ability to fix my boiler properly , and I was even starting to think they were nudging me towards getting a new boiler!

Rob was aware of this yesterday and he took the time to explain all the previous visits and the work carried out in detail. He said my boiler could be repaired 100%. His work on the repair yesterday and his explanation of the job he was doing on my boiler has restored my belief and faith in Contract Heating. He also told me about the number of qualified engineers employed - 30 + - and the Contract Heating training academy and gave me a different perspective on this family run business.

They have , in fact, never let me down in my 12 years as a customer and I'm happy to continue my contract for the coming year and now have no hesitation in recommending Contract Heating .

Contract Heating installed a new combi boiler for me & upgraded all the plumbing, removed old water tanks etc…

When my old boiler initially broke down, the company sent an engineer out the next day and provided detailed quotes with various options for replacement. The work was then agreed & booked in within a matter of days. The price was also very reasonable.

The engineers, Johnny & Lachlan were punctual, knowledgeable, professional, courteous and managed to finish the job a day early.

I received a courtesy call the next day to make sure I was happy & was provided with my warranty paperwork etc which they registered on my behalf.

An efficient, well run business - I’d highly recommend.

My lights blew , i have an old fashioned switch board so didn't have a clue. The engineer came and had my electricity sorted in know time . Very kind young man .

We have had boiler insurance with Contract Heating for more than 10 years and when it came to replacing our boiler we chose to use them.
It took just one day. There was no mess left behind and the engineers were brilliant. We would have no hesitation in strongly recommending them.

Got a whole new heating system.
All the water & gas pipes in the property were replaced.
It was done in 3 days, and within 5 days of accepting their quote.
Excellent job.
Highly recommended.

Contract Heating services my gas boiler annually. Last Wednesday, Calum arrived on time and carried out the service professionally and efficiently, also checking my meter and linked appliances such as my radiator to check the internal fluid was of sufficient standard. He took the time to explain to me what he was doing and why each step was necessary. Calum took photographs and these were included with my invoice and accompanying safety report. A very thorough safety check by a very pleasant Calum, which is reassuring. Thank you.

I will certainly go to Contract Heating again next year and would highly recommend the company.

I had a new boiler installed. Contact Heating were recommended by a friend. I would now recommend to any one looking for a new heating system. The quality of the workmanship is second to none.