In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

Citywide Gas Services

review stars review stars review stars review stars review stars
 5.0 out of 5 based on 283 reviews and feedback.
Trusted Trader member since 2018.

Citywide Gas Services
22 Whitehill Street
Edinburgh
EH21 8RA
0131 531 1838
07990 576 760
FaceBook   Twitter  

Trade Associations

Business Information

Citywide Gas Services are a Heating and Plumbing firm based in Midlothian, who pride ourselves on reliability and providing a top class service. We cover Edinburgh, the Lothians and Fife and offer a range of services, including Boiler Install, Replacement, Service and Repair.

We also undertake all Landlord Safety Checks and offer a full range of Plumbing Services.

Trader Map Location

Select here to view map

Reviews and Feedback

review stars review stars review stars review stars review stars
5.0 out of 5 based on 283 reviews.
Order by:
review stars review stars review stars review stars review stars   10th April 2025
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
John was recommended to me after my poor longstanding 26 year old boiler was going to cost more to fix than replace! From beginning to end John was superb. Professional, reliable ,tidy and did what he said he would do and when he would do it, which is rare these days . Can’t thank him enough.
review stars review stars review stars review stars review stars   5th April 2025
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Competent and Honest traders are increasingly rare. John at Citywide Gas has been servicing our boiler for years, and is our preferred contractor. Fast and honest, he always tries to resolve the boiler problem *such as a drop in pressure by pressing a button, if this resolves the issue. He also instructs us on how we can press the button ourselves, instead of calling him and before suggesting a new boiler is installed as most others 'boiler engineers' try to do. Thank you John.

review stars review stars review stars review stars review stars   30th January 2025
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Our combi boiler was losing pressure, another company recommended replacement of parts at a cost of over £500, which I was dubious of.

John at Citywide Gas Services took the time to properly assess the issue and identified a small problem with one tiny part needing replaced. Whilst looking at the boiler issue, I enquired about a replacement shower and Hive Heating system, which John fitted on a return visit.

John left all areas worked in clean and tidy, and tested everything thoroughly before leaving.

Very happy with the work John did for us and will certainly use Citywide Gas Services for any future work we need.
review stars review stars review stars review stars review stars   15th January 2025
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I cannot recommend John enough, he was prompt and got the job done quickly and efficiently and was very reasonable.
I would use Citywide everytime.
review stars review stars review stars review stars review stars   27th November 2024
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Had a water tank replaced in salon last year and couldn’t fault the professionalism from John. His work was great and solved our leaking problem in no time with the utmost consideration to our busy clientele.
We were so pleased that we got him back to fit the boiler system 3 months later which yet again went very smoothly without a hitch!
I will definitely call Citywide again for any plumbing and heating needs.
review stars review stars review stars review stars review stars   16th December 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
John helped us out with a shower situation.
He's a good lad and I would definitely recommend his services.
review stars review stars review stars review stars review stars   12th November 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
John was able to fit us in at short notice for an urgent plumbing issue, saving us money on a full-blown emergency call out, and did a great job. We would definitely use him again.
review stars review stars review stars review stars review stars   8th November 2023
Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
John is a top man and is very easy to work with. Prioritises jobs when needed, Friendly and approachable
review stars review stars review stars review stars review stars   20th September 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
My husband punctured a centre heating pipe while fixing squeaky floorboards and causing a leak... this was the September weekend Saturday morning. After trying numerous plumbers and leaving messages and getting nowhere we thankfully found Citywide Gas Sevices. John was great and arrived earlier than he said, he drained the central heating system, got the leak sorted and replaced the punctured pipes. An excellent job at a very reasonable cost.
I would certainly use John again and recommend his 5 star service.
review stars review stars review stars review stars review stars   26th June 2023
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Citywide Gas installed a full new central heating system with 4 new radiators in our top floor flat. Great communication, highly skilled and very friendly, we are absolutely thrilled with the finished result. John ensured that everything progressed very smoothly and kept us updated at all points of the process. We would absolutely recommend the services of Citywide gas and indeed we already have!
review stars review stars review stars review stars review stars   17th April 2023
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Installed new board let and radiators . Went above and beyond, crawling about the ground floor space . To replace pipework and locate leaks . Must have been half a day under there . Incredibly filthy work . John May didn’t bat an eyelid. I could not recommend the guy more highly . He also looks after 3 other boilers in flats we rent out and does our gas safety checks . Our tenants like him a lot . Very important to point that out .
review stars review stars review stars review stars review stars   12th April 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Always found Citywide to be courteous and knowledgeable and professional on any job I have given them
review stars review stars review stars review stars review stars   23rd March 2023
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Citywide Gas Services/John have been an excellent response to emergency heating issues that have occurred. Carrying out the required work to a high standard and providing a reliable and trustworthy service overall. Highly recommend!

review stars review stars review stars review stars review stars   13th March 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Excellent company had three other engineers looking at my boiler couldn’t fix it ,he fixed it first time no fuss would highly recommend.
review stars review stars review stars review stars review stars   9th February 2023
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Citywide Gas Services/John was recommended by a friend had him out fitting a new boiler. Done a excellent job was very tidy when doing the job and such a nice chatty guy. Plus got John to put new taps in the bathroom aswell. Would defo get him again

review stars review stars review stars review stars review stars   9th February 2023
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Citywide Gas Services/John was recommended to me by a friend. John has fitted a new boiler for me in my previous flat and in my current home fixed our boiler when it brokedown recently. He got to us really quickly and as we needed new parts he managed to do a work around to keep the boiler working while we waited for parts to arrive. This was during the cold snap so really appreciative to him for doing that. He is extremely efficient, professional and tidy. He has always done a great job so much so I've recommended him to various other friends and neighbours. Really friendly and really trustworthy. I hope to always be able to use Citywide Gas Services in any future work I have.
review stars review stars review stars review stars review stars   8th February 2023
Value of Products/Services or Work Performed: £25,000+
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
We use John from city wide gas on mostly all of our building projects as a subcontractor and he is the most skilled and knowledgeable we have come across in such a long time.
review stars review stars review stars review stars review stars   7th February 2023
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
This is definitely a company you can trust. We are a very busy salon in the heart of Edinburgh so we really need accurate, honest & punctual traders.
We recently had a very bad leak which was spotted right away and turned out we needed a new water tank.
I was very impressed by the punctuality of John and what an amazing job was done!
He had the salon back up and running within a day. We were so pleased with the service that we booked him again to renew the boiler afterwards and he did not disappoint! Once again on time, and an amazing job done with no disruption to the salon.

review stars review stars review stars review stars review stars   4th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Issue with gas boiler pressure. John is fair, friendly, available and extremely helpful and will definitely be my first point of contact in the future.
review stars review stars review stars review stars review stars   22nd October 2021
Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
John fitted a new boiler very efficiently for us in just one day. Very knowledgeable and professional, and he explains all the options and what is happening through the process. We've just had the free one year service for the boiler, and again a great job. Thoroughly recommended.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 »