Celsius Plumbing and Heating

Aaron was friendly polite and helpful.

Great service - really quick response. Lovely team including those in the office.
Fantastic customer service and would highly recommend

Great team , efficient work , overcame issues with existing
Pipework . Friendly staff (background and onsite ). Would definitely recommend them . Thanks to you all at Celsius .

I had a constantly dripping kitchen tap fixed. Perfect service from initial contact, booking in when convenient for me, price, turned up when they said and got on with the job. Perfect from beginning to end. Wouldn’t hesitate to call Celsius again for plumbing repairs.

My sister who is a very vulnerable adult had an unexpected burst pipe in her kitchen and was in panic mode. Robert arrived within an hour and sorted the issue out quickly and efficiently. We couldn’t recommend the company higher.

We first had Connor who did the boiler service and diagnosed a faulty zone valve. Then we had Conan who came back and fitted the zone valve. Both guys were excellent, very polite, did the job and cleaned up after. Would have no hesitation in recommend this company and will be using them for all plumbing and heating jobs in future.

I had a horrendous experience with this company. I had an issue with a broken shower that Celsius them selves fitted a couple of years ago. I contacted them and they agreed to send a plumber out to look at it. They have a policy whereby you have to pay £110 upfront prior to them coming out to assess a job - this should have rung alarm bells at the time as not all companies have similar policies, however I agreed to pay it as have used them a couple of times in the past without any issues. The £110 covers an initial visit of up to one hour. A surly plumber turned up at my flat and spent all of five minutes looking at my shower before telling me that it needed a new part, and that he would have to order it from the shower company. I asked if this was likely to incur an extra cost and he just shrugged his shoulders and said 'dunno'. He said he was just on his way back to the office and would order the part when he got there.

I didn't hear anything for the rest of the day so phoned Celsius and spoke to someone who had a look on their system and said he could see that the part had been ordered. Didn't hear anything from them the following day. The day after that I received an email saying 'After investigation found noise coming from solenoid valve, this isn't something we would change, we would recommend this job to a shower company. Job complete.' No mention of the part having been ordered and no attempt made to discuss this with me in person.

As I was surprised and annoyed that I had paid £110 for a five minute inspection with no repair made to the shower, I phoned Celsius to make my concerns known and to see if I could be given a partial refund. Spoke to someone who said he would speak to his manager. Didn't hear anything for a further four hours so phoned again and spoke to the same person who advised that he had spoken to his manager (but hadn't bothered to contact me to make me aware of this) and no refund was possible as the £100 covers the first hour's visit and no additional work.

I've since spoken to several other tradesmen who have advised that this is a highlt irregular business practice and they would never ask for money from a customer until the job has been satisfactorily completed. I would also question the ethics of a company who are happy to take £110 from a customer to have a look at a shower that they themselves fitted, only to later say that theu don't do shower repairs. Their communication was appalling and I had to go chasing after them to get even the smallest bit of information. I feel that I have been completely ripped off by Celsius and would advise anyone who is thinking about using their services to use a different, more trustworthy company.

The work was replacing and installing a new kitchen tap. The plumbing engineer did a great job and provided advice as this was a pull out tap and we didn’t have much space under the sink.

They were kind, polite and on time. Apart from the invoice afterwards they left a receipt of the job done and overall the process to arrange the work and do the payment was really nice and smooth.

I’d really recommend this trader.

Would have been helpful to have had a clearer assessment of proposed work and therefore cost

Jamie attended our property and was here all day servicing our boiler and heating system. We had our system flushed through and a filter fitted along with agitated the radiators.
First class job with no mess. System much improved

Quote done very quickly and it was easy to set up appointment to do the work also quickly and at a time convenient for me. Blair and Connor were very polite and did a great job

We replaced our boiler and Blair and Connor came to complete the work. From the off the communication was great. I received a call giving time of arrival. There was no messing about the work was engaged with immediately and was clean, efficient and very professional. Very civil and polite while working in a domestic environment ( enquiring even to remove shoes when walking to test radiators in the apartment. Blair the more senior was very helpful in communicating instructions of use and oversaw and competed the installation with care such that I am very happy to recommend. Thanks and well done Celsius!

Gas safety check done in efficient manner. Very professional service all round.

Very friendly team. Replaced a boiler and relocated some pipe work/stripped out an old radiator. They discovered that there was no water shut off valve in the flat and so fitted one for me whilst there at no extra cost. Have used Celsius for 18-months for service, repair and now replacement.

Connor and Blair did a great job - worked efficiently and to a high quality and were flexible when it came to accommodating my preferences. Would highly recommend!

Emergency call-out
Problem sorted v quickly
Really appreciated

Made an appointment with Celsius to replace some old basin taps, including fitting of isolation flexes. Blair and Connor were friendly and professional, completing the job quickly and efficiently. They offered an explanation of the job before they started, and explained the changes on completion, giving confidence in the work done. Would definitely use Celsius again.

Boiler and Gas hob service.
Excellent service,
Engineer was everything you expect ,
Can't recommend him enough.
Thank you.

Had an issue with constant flushing toilets. Efficient and effectively dealt with and good communication. Would definitely use again.

Used many times over the years. Consistently excellent service