Celsius Plumbing and Heating

My first and definitely last time using Edinburgh Trusted Trader. This was absolutely the worst experience I've ever had of hiring a plumber.

They charged £90 for an initial callout during which it was established my water heater was broken. Which... I already knew for free. The engineer they sent didn't follow any of the covid safety procedures they outlined, including me having to ask him to put his mask on properly. I was left for several days with the water heater leaking slightly worse than it had been before I called them out. When I checked it in the evening, I found the multi socket plug I'd raised concerns about had been left directly below the leak, sitting in 3mm of pooled water. He also left a horrendous mess, saying he'd left his cleaning things in the van.

They mistook a clear enquiry as to whether a particular model might work as a request for it and, despite repeatedly saying I didn't think it would work, went ahead and ordered it. At least they listened when I pointed out the need for a 2kW heater, rather than the 3kW one I tried asking their opinion on. But in the end they ordered and fitted a version that simply doesn't fit the limited space available.

I'm left almost £400 out of pocket, with a water heater that more or less works, but there's no way to see what temperature it's set at in the too-small space, so it's pure guesswork trying to get the temperature right.

Bonus points for making it almost impossible to reach the stopcock now and refusing to supply any paperwork guaranteeing their work.

Lovely man, arrived on time, very efficient, job done to an excellent standard, thanks so much.

I had to get a new boiler installed due to my old one giving in. When I first called Celsius I felt relief and in safe hand almost immediately. Someone was sent out promptly in order to inspect and write up a quote. All my answers and worries were answered - I took less than a week to get that quote and it was a reasonable price. I also at the same time had someone come out to look at bath taps that weren’t running water when I opened them and this was inspected and diagnosed. I was without hot water and heating I was treated as a priority. I couldn’t recommend Celsius more and I’m going to tell anyone and everyone who tells me they have plumbing issues to call them ASAP.

Great service, good guys!

This is not the first time Celsius have helped us out.

Today Aiden re-routed and corrected the plumbing pipework for the washing machine. Celsius were very professional once again.

Aidan attended on time, consulted with us about solutions, made positive improvements and was very professional.

Using the services of Celsius was a pleasure end to end. Job sorted!

Removal and replacement of a broken Feroli gas boiler with a new Worcester boiler. This required an upgrade to my gas supply pipe under the floorboards from the meter to the boiler approx 14mtrs. As no boiler meant no heating or hot water for the household, the Celsius team worked through a weekend for an early installation. Despite the old tenement complications, we have a great new boiler installed and fully functioning by Sunday evening. This is the 5th time I've used them. Well done again Celsius.

Great service all round. Helped us out of a pickle (of my own doing!!) When other companies were simply willing to only charge to come and turn our water off! Chap that arrived was excellent!! Cannot fault him. Kept us updated all day. He'd been working all weekend!! Even came to us towards 9pm. Great service! Thank you! Specially to the young man that came out, we didn't catch his name, but pass it on to him please!!

Emergency boiler repair managed quickly and politely!

Emergency call-out due to water leak. Quick response, explained everything clearly and identified problem quickly.

Tap fitted outside my property. Arrived on time excellent work carried out. Left the place clean and tidy. Would highly recommend this company.

Fixed an issue with our toilet + serviced and diagnosed an issue with our water tank. Easy to organise.

Boiler service. Prompt, very polite, good explanation of what was done. Will definitely use again.

We had our toilet flush replaced.
Celsius were extremely efficient. They were friendly yet professional and they made getting the job sorted easy and stress free!
I would definitely use them again and would be happy to recommend them to family and friends.
Thank you Celsius.

I have used Celsius Plumbing and Heating for a number of various jobs (heating, boiler check etc) I have always found the service provided (by both their engineers and admin staff) to be trustworthy and prompt. On this occasion I was replacing a bathroom radiator and again the engineer was helpful, polite and thorough. The work area was left clean and tidy.

Everything was great. I phoned to get an appointment for a radiator to be replaced and a couple of leaks to be fixed. The guy on the phone was knowledgeable and managed to get me an appointment for the next day, which was ideal. On the day, the engineer showed up in time and completed the work in 2 hours. Can't complain about the quality of the work done. Highly recommended.

Excellent service by celsius... from the initial phone call to discuss the work to the speedy appointment given and great service.
Would highly recommend Celsius to anyone needing a reliable company for their heating and plumbing.

Came to fix a leaky boiler. Have always found Celcius to be extremely helpful, polite, efficient and value for money. Would highly recommend

Work included the removal of surplus piping from a removed former bathroom and installation of a new toilet flushing mechanism.

I’ve used this plumbers twice and both times they have been prompt, reliable and well-organised.

However, be warned that I was charged for a call out and when the plumber came, this turned into what was effectively just a quote (if I’d have asked for a quote it would have been free) and still had to pay for this (even though no physical work was actually undertaken at all). Don’t fall into this mistake!

The plumber unblocked a drain. I was pleased to have a quick response, the same morning.

Sent out a few emails for quotes for fitting a tap. Celsius was the most responsive and gave a very competitive quote. Work was arranged to be carried out in less than a day and tap was installed in less than an hour. Very happy with the work and excellent service from the engineer.