Celsius Plumbing and Heating

Michael found the condensate pipe was frozen because of the low temperature and managed to bypass it and get the boiler working.

Ritchie was great, friendly, polite, knowledgeable.

‘New Boiler’. Hectic to have a boiler needed for this time of year to deal with just before Christmas. The gas engineers who attended where just terrific who worked under Mike. These guys I could not fault them or say enough praise… took everything into hand for me special as mentioned when calling to check my boiler few days before breaking up for their 2 week tradesman's Christmas break, everything was done within 24hrs my boiler was replaced I have as mentioned excellent service specially with boilers breaking down all over the city of Edinburgh with the worst freezing weather in 40 yrs these guys were full out back to back helping everyone out around the city.

Thanks to Mike and his team I have my heating fully up and running again.

Happy Christmas to you all and thank you again ⭐️⭐️⭐️⭐️⭐️

Yvonne

Weekend call-out (hence lower mark on VFM) to investigate leak into bathroom during very cold weather. Problem quickly identified as frozen pipe outside. Plumber very capable, efficient and pleasant. Would definitely use Celsius again

Had annual service to Bioler done. Richard was on time gave advice to my questions polite and left the place tidy.

N/a

Friendly and efficient.

Courteous, Friendly and Expert Service

Aiden performed an excellent job and explained everything in detail.

Happy with company and young engineer who attended. Would recommend

Can’t thank Bruce enough for coming out to do emergency repairs yesterday evening. Without his expertise me and my partner would be without heating or hot water indefinitely. Office staff were also extremely friendly and understanding of our situation. Would rate more than 5/5 If I could - Charlotte

Unblocking of valve on a radiator that had not been used for a while.

Boiler came up with an error today meaning no heating or hot water in minus 5 degrees temperatures!!!! A quick search gave a few suggestions of what it could be but not being boiler savvy, I called Celsius who asked about the issue and the error code and suggested it was likely a frozen condensate pipe so try a simple DIY hack to fix it myself before they sent someone out at a cost and it worked. So a solution found with no hard sell or capitalising on an opportunity to make a quick buck and just their ever consistently great service and advice from Celsius and why they’re the first number I call when needed. Excellent

Excellent service as the engineer arrived early, was polite, well presented and carried out the work efficiently.

I would definitely recommend Celsius to people

New boiler fitted
Quick service to get this done
Great staff sent to do the work
Good customer service

Excellent service would use again

Helpful friendly engineer. Explained the work they’d done clearly.

Was great

I’ve used Celsius twice now for the annual service of my combi boiler - the engineer checks water and radiator heating is working and monitors for any unusual emissions.

Both times the engineers have done the job well and efficiently while also being genuinely warm, friendly and helpful, delivering a service with a smile. Thank you!

Handy yearly reminder to service boiler, turn up when they say they will, helpful engineers.

Lovely engineer who arrived on time and did a great job

Annual gas boiler service. The trader knew the type of boiler even though it is quite old. He was most helpful and gave me tips on self help regarding a sticky valve. Most satisfied and look forward to seeing him next year.

Annual boiler service. Arrived promptly and talked me through each element of the service as he carried it out. Informative, friendly and professional. Thank you.

Friendly, punctual and professional

Top service yet again from Celsius

The engineer who came, Aiden, was wonderful.
I very much appreciated his calm and methodical approach. He did a great job in putting in the new sink and was very skilled in changing the pipe work to fit.
Very happy and relieved to get the job done by Celcius here in Portobello.

Wonderful service received. Fast and friendly and would recommend the company to everyone. Thank you Celsius

Fixing erratic boiler

Excellent service from admin team. Quick and easy to talk to them via email. Payment options were great, done it online. Gas engineer arrived within my preferred time slot, very professional and did the job without disturbing me as I work from home. Highly recommend.

Initial booked time was cancelled due to a gas leak, understandable, but very frustrating for
me ! A new time was arranged. A courteous young man called to say he was on his way. Helpful, friendly and got the messy job done. He even took the old sink down to my car for me, over and above and hugely appreciated. Thank you
The process continues.

Turned up at the weekend and did the needed work.
Can't ask more or expect less.
No complaints

Brilliant

Had boiler serviced - excellent service. Engineer was prompt, professional and very helpful. We will be using Celsius to service our boiler going forward.

New boiler installed

Replacing kitchen tap

Alterations to CH radiators. Good guys who turned up on time, communicated well, explained what they were doing, provided commentary on other aspects of the system, reset and rebalanced the CH system on completion of work and cleared up after they finished.

Not the first time I've asked Celsius to perform a task, on this occasion fitting a replacement mains supply stop valve, and being pleased with the application, attention to detail and perseverance to get the job done to good standard

Polite, respectful and communicative. Celsius have been reliable and kept me fully informed throughout regarding anticipated arrival times for work to commence.

My thanks to Aiden for his work completed with skill and efficiency. Also for leaving the property in good order.

I would not hesitate to use Celsius Plumbing again in future and would be happy to give them my recommendation.

Thank you Celsius for your very efficient service. Helpful and friendly.

Engineer arrived as promised. He was very respectful of the property and me. I was delighted with the high level of customer service and professional knowledge.

All done well -appreciate you coming back so quickly

Good

Great technician and went over and above doing just the original boiler check and answered queries about other issues we had

Annual boiler service conducted excellently. Very helpful comments re the glow worm control system which is new to us.Will certainly use Celsius from now on.

Great service, easy to arrange appointment, friendly engineer that explained and resolved my issue quickly and then followed up the next day to ensure all was well. Delighted and would definitely recommend.

Excellent company extremely efficient and helpful.

Unfortunately took three visits but problem resolved in the end thanks to Conan.

Easy and efficient booking & very reliable service. Good communication. Experienced and very helpful heating engineer.

Annual Boiler service. First class service. Informative, thorough and helpful.
Thank you.

Great work and good value

Great service as always, very polite and efficient engineer

They fitted a new central heating pump and replaced a leaking valve. The engineers were punctual, polite and efficient.

Professional and efficient

Came out to do the job quickly at a convenient time. Explained everything really clearly and work looks really good. Would use Celsius again.

A very professional, efficient and helpful service, especially for a first time buyer. I will continue to use this business.

Gas and electrical PAT checks. Celsius team is always reliable, communicative and provides excellent professional services.

Installation of radiator - All good

Great service by this company can’t say enough about them.

Just a check up on the issues, but reassured by engineer's knowledge and capability. Very punctual and good communication.

Excellent service!

Boiler service, courteous and professional

Leaking outside tap

The service job was done very well. Service man was professional and customer oriented. Job was done quickly and carefully. I asked questions during the service attend ang got all satisfied answers. Highly recommended!

Tap repaired in kitchen

Emergency call out due to leaking toilet prior to new flooring being fitted. Not a big job, but peace of mind and sorted within about an hour of making the appointment. Both plumber and phone operator very friendly and will certainly use again for future plumbing work.

Boiler service

What I appreciate the most is that Celsius keep you informed. They email confirmation, follow up and then call before they arrive. The engineers are friendly and helpful.

Contacted Celsius for help with a leak. Turned up promptly and assessed the problem and fixed it.

Would definitely use again if needed.

Replacement boiler and radiator.

The firm were quick to respond and engaged during the quote process, not the cheapest but certainly not the dearest, then delivered on time and on budget.

The on-site engineers were particularly helpful and happy to answer questions, and kept us informed about the process.

Many thanks

Boiler serviced.
So friendly, helpful knowledgable and professional.

Thank you.
Kerry

New boiler fitted. Arrived on time and finished job when they said. Cleaned up when they finished and took all old pipes and boiler away.

I have used Celsius a few times and they’ve been brilliant every time.

Came to service the boiler. Called ahead to say what time they would be arriving at. Explained everything they were doing, left the areas they were in clean and tidy. Professional and polite throughout. Highly recommend Celsius

Installation of gas central heating and other plumbing works. Contractor arrived timeously and carried out works within given timescale. Worked tidily and with clear communication no hesitation in recommending Celsius.

Great service, reliable professional workmen.

Replacement cisterns installed. Friendly, Trustworthy and Expert Service provided.

Good. Very helpful engineer

Very prompt response to service request and outstanding level of service received

Boiler service. Work seemed fine except engineer forgot to fit the bottom cover to the boiler which makes me wonder.

New boiler

Great communication and lovely technician, was happy to let him into our home. Thank you

Great job/service done on my combi boiler. Explained very well. Overall EXCELLENT job.
Thank you

Michael and his team were really committed to resolving the heating/plumbing problems we were experiencing. They really went the extra mile, and were punctual, friendly and professional in their approach. This commitment really came through as they worked to find solutions to the ongoing problems we were experiencing. We would definitely be happy to use Celsius again for future heating and plumbing work.

Annual gas safety test.
I appreciate being reminded that the test is
due.
The engineer attended site and liaised with the tenant faultlessly.
I was sent confirmation the works were complete.
Perfect. What's not to like?

Very prompt

The plumber who came to replace the waste on our kitchen sink was polite, quiet, clean and efficient. He throughly tested the repair, and it seems good. Very pleased.

Quick, professional and very friendly

Professional service, arrived on time Stefan was very polite and efficient and carried out a great job installing an outside tap. Left the place clean and tidy.

Outside tap installation. However, I have had a number of jobs completed over the previous 2 years: boiler fault; under floor heating pipe fault, requiring problem solving and extensive work; bathroom heater installation; balcony drainage system. Always presentable, courteous staff , professional, conscientious work at good rates and a good system for quotes and work dates. And I like that they bring through apprentices. Trusted and recommended.

Prompt friendly professional service

Andrew and Craig were very helpful and did the work very fast and effectively!

Service of boiler
Very good work. Clean and tidy worker

Boiler service and identification of lack of pressure issues

Quick response and work complete to a high standard.

Workers were polite and finished the job well, not leaving a mess behind

Fit new Syphon at cistern also fix leak from cistern.

I was delighted with the service provided by Celsius and would definitely use the company again.

4 and 5 stars

We had been looking for sometime to change the way we get our hot water, it was done using an aga but didn’t feel that was cost effective. We tried a few places but nobody was that helpful until Celsius was recommended to me. From moment I got in touch the service was exceptional, every question we had was answered and we decided to get work done, changing hot water from our aga to getting it through our boiler.

Andrew the Engineer that did the job was a very nice and friendly and got the job done to an exceptional standard. There was quite a bit of work required but he got it done no problems at all. Since changing our water from AGA cooker to boiler we have been checking every week on our smart meter and are using a lot less gas which is great to see and exactly what the advice we got from Celsius was.

Could not ask for a better all round service, we will 100% use Celsius again in the future and highly recommend them.

Celsius Plumbers replaced our old boiler with a new one. The process was a little less straightforward than we all expected because of some issues related to the size of the cupboard where the boiler was located, location of the existing hole in the wall, etc. With some joint brainstorming (us and the plumber) a solution was found and then Celsius Plumbers took care of the rest. All is well that ends well!

Boiler service carried out as usual with courtesy and efficiency

Boiler service - engineer was on time and completed service quickly and efficiently.

The first time Celsius came to check the boiler, the service was fine, polite, punctual etc.
The second time, a younger and perhaps less experienced person came and did an okay job but as you can see on the photo, the work was not done to a good standard (it's not horizontal) and the person only added some sealing after I asked whether it was meant to be open so that water could potentially flow behind the wall. It was strange. They were very polite but just seemed to not have much experience. The rest of the job was totally fine (fitting a tap in the kitchen). Still fine after a year.
The third time, for the boiler check. Now, the first time the technician didn't come. I waited during the time agreed and they simply did not come. This can happen I suppose and I wasn't that bothered. But then, when the person came today (subcontracted and absolutely professional work), they had been given the wrong telephone number so couldn't reach me, and been given the wrong job specifications.
I spoke to another friend who also said that they had been happier with Celsius in the past.

Had new tap fitted in kitchen guys were really polite and helpful everything was done very professional and cleaned up after them.

We have always found them reliable, good value and friendly

Identify origin of leak from shower and reseal. Very conscientious and thorough.

Boiler service

The man was very nice and helpful. Made sure all our boilers and heaters were working.

We had an issue with our boiler. Another contractor took weeks to come see it, then never came back with the parts to fix it. We switched to Celsius and they had the problem solved in a couple of days. Richard was super nice, responsible and did the job efficiently and well. I can totally recommend them!

A gas engineer did our annual boiler check, he did his job really well. He was efficient, didn't mind me asking questions and even repeating some of it when my partner came home at the end of his check. I appreciate how clean, tidy and polite the whole visit was.

We also had some other work done in the house, the plumber was also kind, efficient, didn't mind the barrage of questions, and did his work really well. We had a toilet and two wash basins fixed, as well as some other issues check out.

Lastly, the office is amazing. Being able to discuss everything beforehand, getting clear answers and clear quote made this whole experience really good.

Boiler Service: Celsius did a great job from initial booking to completion of work. The engineer was friendly and thoroughly professional in all he did.

Sebastian is a shining example of customer service, he’s a credit to the company. Been using them consistently for over two years now.

Replace a heat plate exchange, good overall everything is fixed and I have hot water again.

work done 5*

Aiden was amazing carrying out the boiler service. Made all the relevant checks and explained he had charged the expansion vessel as it needed done. His apprentice Craig was very friendly and helpful.

After trying lots of different plumbers who couldn’t fit me in I phoned Celsius who were very helpful, professional and speedy. They got us up and running really quickly and the person was really helpful.

Good communication before coming and also here. Aidan explained the job and was also quick to find a solution. I’m happy with their service and would definitely recommend it.

Nice service

Carried out annual boiler service Landlord safety checks diligently, with some helpful guidance on future work that may be required

Thank you. Installation new water system was carried out professionally. Some additional issues occurred due to my older boiler system interface that required to be addressed. These were explained & additional work carried out timely. Every interaction, including with office staff has been fabulous. No hesitation in recommending your company.

Engineer came on time, was quick and effective on the repair.
Excellent service, highly recommended.

Replacing boiler. Excellent work, on time & workmen courteous

After calling 15 Plumbers , only one of two companies that actually called back!
Emergency problem solved in less than a hour
Many Thanks for a Stress free resolution.

Boiler replacement and pipe repair. V good service - however took longer than I had expected to get a date for replacement and was left with no hot water for two weeks (poss due to Easter weekend).

Engineers are very pleasant to deal with.

Fast response time, good communication, the plumber was very nice and showed me what the issue was and what he'd done to resolve it.

Shower became cold after three minutes for 45 seconds, then cold again in another three minutes. Initially diagnosed as shower valve/cartridge which was replaced. However issue recurred. Changing Mode of combo from Eco to Preheat also did not work. Plumbers came again and checked, noticing removing shower head caused no occurrence of cold water issue. A pressure limiter washer was the issue. Once removed the pressure coming through was enough for boiler not to increase its temperature and then cut out causing cold periods. Although replacing cartridge was unnecessary I feel that the final fix of the problem was worth it.

Radiator replacement. Engineer arrived at booked time, calling ahead half an hour before arrival. Work done, and old radiator removed, with no problem.
Covid rules were followed. Engineer even swept up after finishing work.

Had an issue with one of the immersion rods, called Celsius due to the excellent reviews, glad I did. Sean was assigned to the job, could not fault the work or professionalism, would highly recommend.

Sean did an annual service of my boiler and fixed a problem with my tank which a previous company were u able to fix - would recommend Celsius.
Updated prior to arrival too

Called out to do a really tricky trace and repair: a tiny (2mbar) pressure drop on an old property with a bunch of disused old pipelines confusing the issue. Aidan was an absolute hero, first eliminating the potential easy fixes then crawling around under the floor to track down the problem. He ended up identifying and cutting off the leaky pipe within a couple of hours. Friendly, professional and explained what was happening at each stage.

We chose to use Celsius as they are local and their reviews are good. However we will not use them again. Don’t get caught out. They charge £90 (in fact they tried to charge us £150 for out of hours even though they came during the day) just for them to confirm the heating and hot water wasn’t working. They misdiagnosed the issue and I was convinced they hadn’t taken the time to look properly. They just said it must be the fan as it was noisy. After speaking to Celsius who refused to discuss their quote or re-examine the issue we got a two other opinions. Both confirmed the error code shown would never mean an issue with the fan but was the circuit board. If we’d gone with them we’d have paid almost £500 and would still have had an issue. Will never use them again and would recommend against them as they do not do they job and charge a lot of money.

Engineer communication excellent - pre arrival notification and another when arriving was of high value. Identified issue quickly and configured well within estimated time. All in all an excellent service.

GSC and LRA have been done. The engineer is friendly and helpful.

Fantastic company great service fixed the issue in 24hrs couldnt ask for morw big thanks to aiden,Michael and team