Celsius Plumbing and Heating
Celsius Plumbing and Heating
2D West Telferton Industrial Estate
Edinburgh
EH7 6UL
2D West Telferton Industrial Estate
EH7 6UL
0131 258 0848
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Trader Categories and Services
Heating Engineers, Gas Engineers, Gas Installers, Plumbers, Landlord Certification, Landlords Gas Safety Certificate, Electrical Inspection & Testing, Legionella Risk Assessment, Boiler Installation, Boiler Repairs, Boiler Servicing, Gas Appliance Installation & Maintenance, Gas Taps & Valves, Gas Fires, Boiler Cleaning, Emergency Gas Engineer, Emergency Plumber, Plumbing and Heating, Plumbing PartsTrade Associations
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Business Information
⭐⭐⭐⭐⭐ 1200 + Reviews on Edinburgh Trusted Trader and we could not be prouder of our team. Thank you to all our amazing customers who took the time to leave both positive and constructive feedback.⭐⭐⭐⭐⭐
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At Celsius Plumbers, we are all things boilers, central heating and plumbing and cover Edinburgh, East Lothian and Midlothian.
We specialise in central heating boiler repairs and servicing, boiler replacements and installations as well as general plumbing ranging from tap repairs, toilet repairs through to radiator replacements, central heating chemical flushing and blocked drains.
We are open 7 days a week 8am - 8pm and operate an emergency plumber service.
We are proud of our excellent customer ratings for boiler repairs and new boiler installations on the Edinburgh Council Trusted Trader scheme
_____________________________________________________________________________________
At Celsius Plumbers, we are all things boilers, central heating and plumbing and cover Edinburgh, East Lothian and Midlothian.
We specialise in central heating boiler repairs and servicing, boiler replacements and installations as well as general plumbing ranging from tap repairs, toilet repairs through to radiator replacements, central heating chemical flushing and blocked drains.
We are open 7 days a week 8am - 8pm and operate an emergency plumber service.
We are proud of our excellent customer ratings for boiler repairs and new boiler installations on the Edinburgh Council Trusted Trader scheme
Trader Map Location
Videos
Our Customer Journey Video - Why we do things differentlyWe are all things Plumbing, Boilers and Central Heating.
As part of our commitment to our customers, we operate 6 days a week, with our primary aim to provide the best customer experience.
Reviews and Feedback
4.9 out of 5 based on
1250 reviews.
Order by:
31st July 2023Value of Products/Services or Work Performed: £1 - £1000
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Connor was thorough, friendly and quick. Had great advice as well. Would not hesitate to use again or recommend.
24th July 2023Value of Products/Services or Work Performed: £1 - £1000
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Pleasant helpful friendly engineer as always. I have used Celsius for 8 years and have always been extremely impressed with all aspects of the service provided.
Peter Dickson
21st July 2023Value of Products/Services or Work Performed: £1 - £1000
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Came round to fix our troublesome toilet. All fixed and excellent service as usual! Would recommend.
17th July 2023Value of Products/Services or Work Performed: £1 - £1000
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After calling for an emergency plumber to fix a boiler issue, Celsius were with us within 45 minutes. They identified the need for an electrician but were able to suggest some interim measures until we could get one. Really impressed with the service.
17th July 2023Value of Products/Services or Work Performed: £1 - £1000
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Repair to toilet following blockage. Not a nice experience but the guys took it in their stride and were very professional. Would definitely recommend Celsius.
Angela Robertson
13th July 2023Value of Products/Services or Work Performed: £1 - £1000
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I have used Celsius to service my boiler over the last two years and have been very satisfied with them. When I recently discovered a leak in a radiator I therefore immediately contacted them. I was very pleased I did because their plumber (Jamie) was excellent. He was punctual, professional, efficient, friendly and tidy, and duly fixed the leak in a timely fashion.
David Moyes
11th July 2023Value of Products/Services or Work Performed: £1 - £1000
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Combi boiler servicing was quick and efficient. The engineer arrived on time, worked quietly and carefully, and explained his findings in clear language. He was polite and answered all my questions patiently and clearly.
11th July 2023Value of Products/Services or Work Performed: £1 - £1000
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It was a replacement valve for the washine machine feeder. The plumber we had was pleasanr and chatty, told us exactly what he was doing. He helped pop the washing machine back in its placw for me as i have a dodgy back at the moment
7th July 2023Value of Products/Services or Work Performed: £1 - £1000
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Needed my dishwasher plumbed in. Took a long time to locate the stopcock but the plumber was excellent and persisted.
5th July 2023Value of Products/Services or Work Performed: £1 - £1000
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We had to use emergency rates for speed. Our bathroom sink was leaking through to the kitchen light whenever used. The plumber fixed it efficiently and with a professiinal manner throughout. Costly but in keeping with others, reliable and clear communication from first contact.
Would use Celsius again. Thanks
Would use Celsius again. Thanks
J McLaren
5th July 2023Value of Products/Services or Work Performed: £1 - £1000
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Fantastic, quick and professional service. Cannot fault the service provided.
Lyn Jones
30th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Annual Boiler service
Rosalind Kirk
28th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Repair to leaking toilet .
Excellent communication . Reliable knowledgeable efficient service . transparently trustworthy so far . Reasonable value for money . Engineers seemed to be experienced and were very professional clean tidy used time well . Thank you Celsius .. Thank you Robert engineer #1 .. Thank you VERY much Jamie Wilde engineer #2 .. keep up the great work gentlemen and lady Monique in the office .
Excellent communication . Reliable knowledgeable efficient service . transparently trustworthy so far . Reasonable value for money . Engineers seemed to be experienced and were very professional clean tidy used time well . Thank you Celsius .. Thank you Robert engineer #1 .. Thank you VERY much Jamie Wilde engineer #2 .. keep up the great work gentlemen and lady Monique in the office .
Juliet Sumaric
28th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Having used Celsius Plumbing previously, I had no hesitation in doing so again. On this occasion, it was to replace a kitchen tap.
Very reliable company. Prompt to respond to enquiry, and to give a detailed quote with options. An appointment was arranged within two days, and good communication regarding this. Competitively priced and job was carried out satisfactorily. Highly recommend.
Very reliable company. Prompt to respond to enquiry, and to give a detailed quote with options. An appointment was arranged within two days, and good communication regarding this. Competitively priced and job was carried out satisfactorily. Highly recommend.
Diane Drummond
27th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Radiator removed and replaced once repaired
27th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Friendly, helpful, good communication, left me feeling much happier with my boiler.
Joanne McClelland
23rd June 2023Value of Products/Services or Work Performed: £1 - £1000
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Very reliable and polite service - would recommend!
22nd June 2023Value of Products/Services or Work Performed: £1 - £1000
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Had a kitchen tap issue that needed fixing.
Job was completed quickly and successfully.
Plumber confirmed when he was en route and turned up promptly.
Job was completed quickly and successfully.
Plumber confirmed when he was en route and turned up promptly.
Andrew Carey
22nd June 2023Value of Products/Services or Work Performed: £1 - £1000
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Annual boiler service.
Great communication.
Prompt arrival.
Contactless payment
Great communication.
Prompt arrival.
Contactless payment
20th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Your engineer was prompt and quick and his chat was great. We've used Celsius for years and will continue to do so.
Paul Lambie
20th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Conner was really friendly and talk me through the issues he found with our boiler and he also increased our pressure which was really good as this wasn’t the reason why he came to look at the boiler
Michelle Allan
19th June 2023Value of Products/Services or Work Performed: £1001 - £5000
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Get service. Very easy to arrange and excellent communication. Installation was done to high standard
Alexander Hewitt
16th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Had a kitchen tap replaced. Excellent communication and job was exactly what was wanted. Workers were friendly and professional. Very happy with the service
Dorris Gaughan
15th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Replaced piping under sink and fitted outdoor tap. Came on time. Very efficient and able plumber. Tidied up at the end.
15th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Great job, well done and a timely fix!
15th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Replacement tubing for bath drainage. Experience was good, arrived when expected, job done to good level as far as I can tell. Customer service was good, I was clear on how much would be paid and how to pay.
Robert
15th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Boiler service, absolutely excellent work. Quick to schedule. On time. Very efficient.
Kirsten
12th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Shower fixed
12th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Efficient and friendly.
9th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Radiator removal and service was very good
6th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Very pleasant and helpful, came quickly and solved the problem
Jean
5th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Follow up today.
Happy with the service and explanation provided
Happy with the service and explanation provided
Anne Melrose
1st June 2023Value of Products/Services or Work Performed: £1 - £1000
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Celsius performed a full boiler service and repaired a minor leak. The service was very efficient, helpful and professional. I would highly recommend this company.
Lorna Johnston
1st June 2023Value of Products/Services or Work Performed: £1 - £1000
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Excellent communication, very professional and efficient service. 5 out of 5 for the Celsius people!
31st May 2023Value of Products/Services or Work Performed: £1 - £1000
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Great service! Good communication throughout process. Work was done quickly and professionally
Rhian
31st May 2023Value of Products/Services or Work Performed: £1 - £1000
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Friendly, professional service
Anne Melrose
31st May 2023Value of Products/Services or Work Performed: £1 - £1000
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The plumbers are always very well mannered and they do the work to a very high standard. Any issues encountered they bring up with you, advise, and ask what you wish to do. On top of that they're very good a tidying up after themselves. I'm very happy with their service.
Lou Mackay
30th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Appointment request response quick, with preferred time. Engineer prompt, diagnosis and fix straightforward.
Nigel Burnham
29th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Verry hard worker on time reliable and polite done a verry good job.
Emma mcghee
26th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Friendly and efficient service with a smile
24th May 2023Value of Products/Services or Work Performed: £1001 - £5000
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It was first free warranty check. Guy was brilliant. Friendly chatty and professional.
Allan Swan
23rd May 2023Value of Products/Services or Work Performed: £1 - £1000
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Always great service.
Vicki Richardson
17th May 2023Value of Products/Services or Work Performed: £1001 - £5000
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I have used Celsius for new rads and a new boiler. Very impressed with the boiler install - done in a morning! No down time! Recommended.
14th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Faulty pressure reading on boiler.
This has been a long-standing problem which initially was challenging to solve.
The engineers worked tirelessly to discover reasons for the pressure problem.
They were , without exception, pleasant, explained what they were doing and happy to answer any questions. They always contacted me prior to arrival.
I would also like to mention a helpful and accomodation female receptionist who promptly dealt with my many phone calls to the office.
This has been a long-standing problem which initially was challenging to solve.
The engineers worked tirelessly to discover reasons for the pressure problem.
They were , without exception, pleasant, explained what they were doing and happy to answer any questions. They always contacted me prior to arrival.
I would also like to mention a helpful and accomodation female receptionist who promptly dealt with my many phone calls to the office.
Ingrid Narrow
11th May 2023Value of Products/Services or Work Performed: £1001 - £5000
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New boiler installation.
11th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Radiators removed for redecoration purposes and uplifted for disposal.
10th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Excellent service from Celsius again. Contacted yesterday and job completed by 9am this morning.
10th May 2023Value of Products/Services or Work Performed: £1 - £1000
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New propeller in boiler, enabling hot water.
Mrs Duncan
5th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Celsius first completed a Trace and Access, then repaired a water ingress to the property below which had been very difficult to trace. They agreed to work alongside another company for the reinstatement of the flooring and were very professional throughout. Work was to a high standard and communications always swift and accurate. I wouldn't hesitate to use Celsius again.
Liz Murdoch
5th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Blair demonstrated high level of professionalism and amazing attitude. He assessed the situation and did the necessary repairs with confidence and it was clear that both him and Michael (the senior engineer) know what they're doing.
I couldn't be happier with the service from Celsius altogether, and it should be noted that my issue came up on a bank holiday; nevertheless their response was swift and everything is now restored.
Great work!
I couldn't be happier with the service from Celsius altogether, and it should be noted that my issue came up on a bank holiday; nevertheless their response was swift and everything is now restored.
Great work!
Spyros Marketos
4th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Very quick turn around and good communication. Reasonable price for boiler service.
28th April 2023Value of Products/Services or Work Performed: £1 - £1000
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Annual Boiler Service
Twice now my boiler has had its annual service with this company and both times I unfortunately got the same engineer.
On both occasions nothing was documented for ongoing work.
Called both times and nothing was done. He assured me he would document it this time.
I gave them a 2nd chance but there won’t be a third. Very disappointed with their customer service and servicing of my 2 year old boiler.
Twice now my boiler has had its annual service with this company and both times I unfortunately got the same engineer.
On both occasions nothing was documented for ongoing work.
Called both times and nothing was done. He assured me he would document it this time.
I gave them a 2nd chance but there won’t be a third. Very disappointed with their customer service and servicing of my 2 year old boiler.
28th April 2023Value of Products/Services or Work Performed: £1 - £1000
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Very good and professional
28th April 2023Value of Products/Services or Work Performed: £1 - £1000
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I have used Celsius for many years. They are a highly trained, reliable and helpful.
26th April 2023Value of Products/Services or Work Performed: £1 - £1000
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Work carried out in good time and provided a great explanation of what was faulty. Was all sorted in very reasonable time.
Chris
21st April 2023Value of Products/Services or Work Performed: £1 - £1000
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We had a leak in our kitchen wastepipe inside the outside wall which was causing a.problem in the flat below us. The work when it was done was excellent. My only complaint would be the length of time between the original job assessment and getting the work done, 8 days, during which we were unable to use our kitchen water supply and our washing machine.
Terry Pearson
11th April 2023Value of Products/Services or Work Performed: £1 - £1000
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Hot water tank replaced. Work carried out was efficient and very tidy
Alex
6th April 2023Value of Products/Services or Work Performed: £1 - £1000
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Came very quickly. Quality of work was excellent.
Many Thanks
Steve
Many Thanks
Steve
Steve Easter Road
1st April 2023Value of Products/Services or Work Performed: £1 - £1000
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So grateful, prompt, polite, job done , same day, without any hassle on the weekend!
22nd March 2023Value of Products/Services or Work Performed: £1 - £1000
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Happy with the work carried out.
Friendly, tidy and efficient.
Friendly, tidy and efficient.
Anne Melrose
20th March 2023Value of Products/Services or Work Performed: £1 - £1000
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Richard arrived on time after a phone call , explained everything throughly and was very friendly and efficient - what more could you want?
Thoroughly painless!
Thoroughly painless!
Lesley
17th March 2023Value of Products/Services or Work Performed: £1 - £1000
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Lovely lad who did a great job
16th March 2023Value of Products/Services or Work Performed: £1 - £1000
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Had my boiler serviced today from Richard.
Called to say when he would be here came in done the job fantastic service and would recommend them.
Called to say when he would be here came in done the job fantastic service and would recommend them.
Allison Kilgour
15th March 2023Value of Products/Services or Work Performed: £1 - £1000
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Very fast and efficient
Alan
15th March 2023Value of Products/Services or Work Performed: £1 - £1000
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We had our Boiler and heating system installed by Celsius 10 years ago and have had our service completed to the highest standard ever since. This occasion was no different.
Friendly, knowledgeable and efficient engineer.
Great job and hassle free.
Friendly, knowledgeable and efficient engineer.
Great job and hassle free.
Martin Murphy
10th March 2023Value of Products/Services or Work Performed: £1 - £1000
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Thanks
Duncan Wallace
9th March 2023Value of Products/Services or Work Performed: £1 - £1000
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Very friendly, quality of work was exceptional.
Scott
3rd March 2023Value of Products/Services or Work Performed: £1 - £1000
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Boiler service was completed quickly and efficiently, communication was excellent beforehand and during the service, thorough and friendly service.
2nd March 2023Value of Products/Services or Work Performed: £1001 - £5000
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Annual service on boiler they installed 5 years ago. Work is always carried competently and efficiently and they are great to deal with.
Best heating engineer firm I have ever used.
Best heating engineer firm I have ever used.
John Munro
1st March 2023Value of Products/Services or Work Performed: £1 - £1000
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Immersion heater timer replaced.
1st March 2023Value of Products/Services or Work Performed: £1001 - £5000
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Excellent service from start to finish, excellent to quote was done in person rather than phone and the installation team were fantastic really helpful and great workmanship.
Iain Cameron
27th February 2023Value of Products/Services or Work Performed: £1 - £1000
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Celsius are always responsive, flexible, and reliable offering great customer service and good value. Highly recommend.
25th February 2023Value of Products/Services or Work Performed: £1 - £1000
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Really professional service, extremely satisfied.
Stephen Jones
24th February 2023Value of Products/Services or Work Performed: £1 - £1000
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Informative and friendly
George
23rd February 2023Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Arrived on time, pleasant cheerful manner. All good
R. Sutherland
23rd February 2023Value of Products/Services or Work Performed: £1 - £1000
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Very pleased with work carried out
Roy Moloney
22nd February 2023Value of Products/Services or Work Performed: £1 - £1000
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Efficient team, polite and skillful tradesmen. Some minor confusion over timing their visit but ultimately very pleased.
21st February 2023Value of Products/Services or Work Performed: £1 - £1000
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Really pleased with the service I received from Celsius Plumbing. Received a confirmation email to confirm the date and time of visit. Engineer phoned half an hour before he arrived. Richard, the engineer, took the time to explain what he had done, and the work he recommended to have my boiler fixed. Really pleased with the service they provided, and will definitely use them again and will recommend to friends and family. Thank you!
Mhairi Smith
14th February 2023Value of Products/Services or Work Performed: £1 - £1000
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Celsius is a highly reliable business. They always arrive when planned and all the engineers are professional and friendly. It was only a service today (Celsius out the boiler in some years ago); Richard did a thorough job and was a pleasure to have in the house.
Ian
13th February 2023Value of Products/Services or Work Performed: £1 - £1000
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Fantastic service - very competent engineers. My boiler stopped working but now parts have been replaced and boiler serviced not only is boiler working but much more efficient - my home is warmer.
I was a little put off my having to pay up front but I understand its probably sadly a sign of the times.
I was a little put off my having to pay up front but I understand its probably sadly a sign of the times.
Christine Seydak
11th February 2023Value of Products/Services or Work Performed: £1 - £1000
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Had a few hiccups with clerical mainly, lack of calls to let me know if plumber would still be attending as scheduled, not showing up and no apologies from office, the plumbers themselves do a good job, this is the second time we’ve used them, Stephan and Jamie very cheery and got the job done
Mandy MacLean
31st January 2023Value of Products/Services or Work Performed: £1 - £1000
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Celsius repaired a leaking boiler pipe for me, whilst it took a couple of attempts to get rid of the leak entirely I can’t fault their service which was, as always, great.
27th January 2023Value of Products/Services or Work Performed: £1 - £1000
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We had a blockage under the kitchen sink and as a result could not use the sink, washing machine or dishwasher. Our engineer fixed the problem and before leaving tested the washing machine and dishwasher to ensure everything was now functioning correctly. We were very pleased with the service provided and would highly recommend Celsius as a company to do business with.
Alan Wilson
26th January 2023Value of Products/Services or Work Performed: £1 - £1000
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Service and replacement part on my boiler.
25th January 2023Value of Products/Services or Work Performed: £1 - £1000
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Boiler service and leaky radiator fix - friendly service, on time, easy to schedule, excellent all round.
Kerry
22nd January 2023Value of Products/Services or Work Performed: £1 - £1000
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Great reliable service as always - I have had Celsius serving my boilers for five years now and will continue to use them!
20th January 2023Value of Products/Services or Work Performed: £1 - £1000
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Plumbing pipes changed under sink after dishwasher leak.
Really easy experience. Contacted online. They confirmed appointment slot quickly and turned up at agreed time.
Plumber was lovely, did what he had to do to fix issue and left. Made a really stressful leak easy to fix.
Would definitely recommend and use again.
Thank you
Really easy experience. Contacted online. They confirmed appointment slot quickly and turned up at agreed time.
Plumber was lovely, did what he had to do to fix issue and left. Made a really stressful leak easy to fix.
Would definitely recommend and use again.
Thank you
Charlotte
19th January 2023Value of Products/Services or Work Performed: £1 - £1000
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Good people’s doing a good job
James
18th January 2023Value of Products/Services or Work Performed: £1 - £1000
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Boiler not working - helpful staff when I called, got someone to see me the same day. The chap who came called first, was on time, explained what the problem was and fixed it. Helpful, friendly and efficient. Happy to recommend.
16th January 2023Value of Products/Services or Work Performed: £1 - £1000
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This was the second time we have used Celsius this week - once for our home and once for a rental property. Richard from Celsius was (as always) incredibly polite, professional, and cheerful. It's always a pleasure dealing with Celsius, and I look forward to doing business with them again soon.
Maya
16th January 2023Value of Products/Services or Work Performed: £1 - £1000
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Service was professional, prompt and they turned up when they said they would.
15th January 2023Value of Products/Services or Work Performed: £1001 - £5000
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New boiler. Efficient friendly service
13th January 2023Value of Products/Services or Work Performed: £1 - £1000
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Many thanks again to Celsius for another job well done (annual boiler service and landlord's gas safety certificate). The gas engineer arrived on time, and they were polite and professional. I've used Celsius for several years now (for various jobs), and I'm looking forward to using them again soon. Highly recommended.
Maya
12th January 2023Value of Products/Services or Work Performed: £1001 - £5000
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Friendly, efficient staff, boiler installed quickly and all tidied up afterwards.
10th January 2023Value of Products/Services or Work Performed: £1 - £1000
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Yearly landlord checks completed. Great reminder system and easy to book. Engineers access via key safe which not all companies do. 10/10
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Excellent experience with celsius! Had a new boiler fitted, without any problems, very professional from start to finish, the engineer Mark was extremely helpful and answered all questions. Also had them out again recently to service the boiler .. again very pleasant experience with no problems. Highly recommended this company and will definitely be using them again in the future.
Joanne
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler packed in during mid December, with kids in the house this isn’t good. The engineer that Celsius sent never had the part to fix this, but went straight out and bought one so we could get out heating back on..
Definitely recommend
Definitely recommend
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Guys came out to fix my boiler , fixed in no time done such a great job , I’ll be recommending the company to my family and friends and I’ll definitely be using them in the future
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Traced leak from the bathroom and replaced a kitchen tap for us.
Came when they said they would and called ahead to make we were going to be home.
Already recommended to neighbours.
Came when they said they would and called ahead to make we were going to be home.
Already recommended to neighbours.
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Brilliant Service, Wouldn’t go anywhere else.
Steph
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Drained and re filled tank , explained procedure & rational . Sorted joint to small pipe connection
Sheila
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Celsius installed our boiler 3 years ago and have serviced it every year since.
Amazing service with yearly reminders advising my service is coming up to book an appointment.
The guys have all been great from office to engineers.
Amazing service with yearly reminders advising my service is coming up to book an appointment.
The guys have all been great from office to engineers.
Lorna Whyte
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Had Celsius out to resolve an issue with our boiler. Great service and communication, very thankful they managed to get us fitted into a busy schedule between Christmas and new year.
Would highly recommend!
Would highly recommend!
29th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler check and faulty tap. Work done very quickly and efficiently.
Ben
22nd December 2022Value of Products/Services or Work Performed: £1 - £1000
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Hot water and heating fixed by Michael and Bruce. Brilliant service, super speedy and high quality work. Lovely blokes, really good at what they do! Couldn’t recommend enough, great service and new thermostat installed and talked through!
Lauren
22nd December 2022Value of Products/Services or Work Performed: £1 - £1000
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Michael from Celsius helped me immensely by calling me on FaceTime, due to his workload, and talking me through a few checks on my 90 year old neighbours boiler, we managed to get it back on for her which at the current time of year was invaluable. Thanks again for your help Michael it really was appreciate.
Ross
21st December 2022Value of Products/Services or Work Performed: £1 - £1000
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Great service all work carried out no issues top marks
Ash
21st December 2022Value of Products/Services or Work Performed: £1001 - £5000
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Hot water tank replaced
21st December 2022Value of Products/Services or Work Performed: £1 - £1000
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The engineer performed a thorough check of the system being installed, pointing out a faulty device.
Ali Murray
21st December 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Prompt and efficient job.
Alan
21st December 2022Value of Products/Services or Work Performed: £1 - £1000
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As ever! Excellent service, prompt assistance, delightful engineers…plus absolute value. Thank you once more.
Wishing you all a wonderful Christmas
Wishing you all a wonderful Christmas
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
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My boiler blew up and Celsius sent someone round immediately to check and then worked in tandem with an electrician to fix it within a day. They were brilliant.
Alison C
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Celsius Plumbing responded to my request for repair to my cistern
quickly.
As it was coming up to the weekend I thought I would not hear from
them till Monday at the earliest.
I was surprised and delighted when I was contacted over the weekend
and given a date to have the work done.
Plumber arrived when they said , was polite and completed the job
successfully.
A nice chap.
Very happy to have a working toilet and yes I would use them again.
quickly.
As it was coming up to the weekend I thought I would not hear from
them till Monday at the earliest.
I was surprised and delighted when I was contacted over the weekend
and given a date to have the work done.
Plumber arrived when they said , was polite and completed the job
successfully.
A nice chap.
Very happy to have a working toilet and yes I would use them again.
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Have used Celcius over a number of years and yesterday had a burst watermains at our commercial garage ! This was dealt with promptly by their excellent plumber Bruce who has done work for us in the past ! Excellent Service as usual and they are not overly expensive but provide trusted tradesmen who know what they are doing ! Good Work Celcius
Jackie Davis
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler fault , quickly resolved
Malcolm Mackay
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Quick response
Great communication from initial query to completion
Did what they said they were going to do when they said they were going to do it.
Highly recommended
Great communication from initial query to completion
Did what they said they were going to do when they said they were going to do it.
Highly recommended
Steven
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Had the guys back from Celsius this time for some electrical work in kitchen. Extractor fan and socket moving work.
As before quick service and quote with all costs explained clearly. Job done beautifully with no mess and very respectful workers. Cannot speak highly enough of these guys.
If you need a professional reliable electrical contractor look no further than Celsius!!
As before quick service and quote with all costs explained clearly. Job done beautifully with no mess and very respectful workers. Cannot speak highly enough of these guys.
If you need a professional reliable electrical contractor look no further than Celsius!!
Hugh Sibbald
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Work good
Scott Coleman
20th December 2022Value of Products/Services or Work Performed: £1001 - £5000
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Great service, had a new boiler installed by these guys and they did a great job
Gavin McIntosh
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Sincere thanks to all the team at Celsius, we had the unexpected burst pipe on Sunday afternoon. Placing the call was extremely straightforward and the heating engineer that attended was so attentive and made us feel at ease talking us through the fault and assuring us that what we had experienced could be sorted on the day.
Would highly recommend using this company for any heating or plumbing issues.
Would highly recommend using this company for any heating or plumbing issues.
Brian J
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Michael found the condensate pipe was frozen because of the low temperature and managed to bypass it and get the boiler working.
Gordon Macdonald
19th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Ritchie was great, friendly, polite, knowledgeable.
Madelaine Chaney
18th December 2022Value of Products/Services or Work Performed: £1001 - £5000
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‘New Boiler’. Hectic to have a boiler needed for this time of year to deal with just before Christmas. The gas engineers who attended where just terrific who worked under Mike. These guys I could not fault them or say enough praise… took everything into hand for me special as mentioned when calling to check my boiler few days before breaking up for their 2 week tradesman's Christmas break, everything was done within 24hrs my boiler was replaced I have as mentioned excellent service specially with boilers breaking down all over the city of Edinburgh with the worst freezing weather in 40 yrs these guys were full out back to back helping everyone out around the city.
Thanks to Mike and his team I have my heating fully up and running again.
Happy Christmas to you all and thank you again ⭐️⭐️⭐️⭐️⭐️
Yvonne
Thanks to Mike and his team I have my heating fully up and running again.
Happy Christmas to you all and thank you again ⭐️⭐️⭐️⭐️⭐️
Yvonne
18th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Weekend call-out (hence lower mark on VFM) to investigate leak into bathroom during very cold weather. Problem quickly identified as frozen pipe outside. Plumber very capable, efficient and pleasant. Would definitely use Celsius again
Karen Lane
16th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Had annual service to Bioler done. Richard was on time gave advice to my questions polite and left the place tidy.
pamela m Clark
15th December 2022Value of Products/Services or Work Performed: £1 - £1000
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N/a
Sarah Marshall
15th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Friendly and efficient.
Kenneth Dudgeon
15th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Courteous, Friendly and Expert Service
14th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Aiden performed an excellent job and explained everything in detail.
Nick Baker
14th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Happy with company and young engineer who attended. Would recommend
Iris
14th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Can’t thank Bruce enough for coming out to do emergency repairs yesterday evening. Without his expertise me and my partner would be without heating or hot water indefinitely. Office staff were also extremely friendly and understanding of our situation. Would rate more than 5/5 If I could - Charlotte
Charlotte Campbell
14th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Unblocking of valve on a radiator that had not been used for a while.
Stephen Rule
13th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler came up with an error today meaning no heating or hot water in minus 5 degrees temperatures!!!! A quick search gave a few suggestions of what it could be but not being boiler savvy, I called Celsius who asked about the issue and the error code and suggested it was likely a frozen condensate pipe so try a simple DIY hack to fix it myself before they sent someone out at a cost and it worked. So a solution found with no hard sell or capitalising on an opportunity to make a quick buck and just their ever consistently great service and advice from Celsius and why they’re the first number I call when needed. Excellent
Gary J
13th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Excellent service as the engineer arrived early, was polite, well presented and carried out the work efficiently.
I would definitely recommend Celsius to people
I would definitely recommend Celsius to people
Mr Burns
11th December 2022Value of Products/Services or Work Performed: £1001 - £5000
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New boiler fitted
Quick service to get this done
Great staff sent to do the work
Good customer service
Quick service to get this done
Great staff sent to do the work
Good customer service
Nicola Todd
7th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Excellent service would use again
7th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Helpful friendly engineer. Explained the work they’d done clearly.
6th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Was great
6th December 2022Value of Products/Services or Work Performed: £1 - £1000
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I’ve used Celsius twice now for the annual service of my combi boiler - the engineer checks water and radiator heating is working and monitors for any unusual emissions.
Both times the engineers have done the job well and efficiently while also being genuinely warm, friendly and helpful, delivering a service with a smile. Thank you!
Both times the engineers have done the job well and efficiently while also being genuinely warm, friendly and helpful, delivering a service with a smile. Thank you!
5th December 2022Value of Products/Services or Work Performed: £1 - £1000
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Handy yearly reminder to service boiler, turn up when they say they will, helpful engineers.
Simon
2nd December 2022Value of Products/Services or Work Performed: £1 - £1000
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Lovely engineer who arrived on time and did a great job
Naomi Bidwell
30th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Annual gas boiler service. The trader knew the type of boiler even though it is quite old. He was most helpful and gave me tips on self help regarding a sticky valve. Most satisfied and look forward to seeing him next year.
Derek Branford
30th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Annual boiler service. Arrived promptly and talked me through each element of the service as he carried it out. Informative, friendly and professional. Thank you.
Clare
30th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Friendly, punctual and professional
Lucia
28th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Top service yet again from Celsius
24th November 2022Value of Products/Services or Work Performed: £1 - £1000
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The engineer who came, Aiden, was wonderful.
I very much appreciated his calm and methodical approach. He did a great job in putting in the new sink and was very skilled in changing the pipe work to fit.
Very happy and relieved to get the job done by Celcius here in Portobello.
I very much appreciated his calm and methodical approach. He did a great job in putting in the new sink and was very skilled in changing the pipe work to fit.
Very happy and relieved to get the job done by Celcius here in Portobello.
Sue Mackay
24th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Wonderful service received. Fast and friendly and would recommend the company to everyone. Thank you Celsius
Debie Rex
21st November 2022Value of Products/Services or Work Performed: £1 - £1000
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Fixing erratic boiler
Helen
16th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Excellent service from admin team. Quick and easy to talk to them via email. Payment options were great, done it online. Gas engineer arrived within my preferred time slot, very professional and did the job without disturbing me as I work from home. Highly recommend.
15th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Initial booked time was cancelled due to a gas leak, understandable, but very frustrating for
me ! A new time was arranged. A courteous young man called to say he was on his way. Helpful, friendly and got the messy job done. He even took the old sink down to my car for me, over and above and hugely appreciated. Thank you
The process continues.
me ! A new time was arranged. A courteous young man called to say he was on his way. Helpful, friendly and got the messy job done. He even took the old sink down to my car for me, over and above and hugely appreciated. Thank you
The process continues.
Sue Mackay
13th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Turned up at the weekend and did the needed work.
Can't ask more or expect less.
No complaints
Can't ask more or expect less.
No complaints
paul butler
13th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Brilliant
Simon Bamford
11th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Had boiler serviced - excellent service. Engineer was prompt, professional and very helpful. We will be using Celsius to service our boiler going forward.
11th November 2022Value of Products/Services or Work Performed: £1001 - £5000
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New boiler installed
John Duncan
11th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Replacing kitchen tap
11th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Alterations to CH radiators. Good guys who turned up on time, communicated well, explained what they were doing, provided commentary on other aspects of the system, reset and rebalanced the CH system on completion of work and cleared up after they finished.
10th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Not the first time I've asked Celsius to perform a task, on this occasion fitting a replacement mains supply stop valve, and being pleased with the application, attention to detail and perseverance to get the job done to good standard
Polite, respectful and communicative. Celsius have been reliable and kept me fully informed throughout regarding anticipated arrival times for work to commence.
My thanks to Aiden for his work completed with skill and efficiency. Also for leaving the property in good order.
I would not hesitate to use Celsius Plumbing again in future and would be happy to give them my recommendation.
Polite, respectful and communicative. Celsius have been reliable and kept me fully informed throughout regarding anticipated arrival times for work to commence.
My thanks to Aiden for his work completed with skill and efficiency. Also for leaving the property in good order.
I would not hesitate to use Celsius Plumbing again in future and would be happy to give them my recommendation.
Steve Schoppler
8th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Thank you Celsius for your very efficient service. Helpful and friendly.
7th November 2022Value of Products/Services or Work Performed: £1 - £1000
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Engineer arrived as promised. He was very respectful of the property and me. I was delighted with the high level of customer service and professional knowledge.
Patricia Ford
29th October 2022Value of Products/Services or Work Performed: £1 - £1000
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All done well -appreciate you coming back so quickly
Alan mckean
28th October 2022Value of Products/Services or Work Performed: £1 - £1000
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Good
Craik
27th October 2022Value of Products/Services or Work Performed: £1 - £1000
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Great technician and went over and above doing just the original boiler check and answered queries about other issues we had
Mabel Forsyth
26th October 2022Value of Products/Services or Work Performed: £1 - £1000
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Annual boiler service conducted excellently. Very helpful comments re the glow worm control system which is new to us.Will certainly use Celsius from now on.
Alan McKean
26th October 2022Value of Products/Services or Work Performed: £1 - £1000
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Great service, easy to arrange appointment, friendly engineer that explained and resolved my issue quickly and then followed up the next day to ensure all was well. Delighted and would definitely recommend.
20th October 2022Value of Products/Services or Work Performed: £1 - £1000
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Excellent company extremely efficient and helpful.
20th October 2022Value of Products/Services or Work Performed: £1 - £1000
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Unfortunately took three visits but problem resolved in the end thanks to Conan.
Margaret
12th October 2022Value of Products/Services or Work Performed: £1 - £1000
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Easy and efficient booking & very reliable service. Good communication. Experienced and very helpful heating engineer.
Christine
12th October 2022Value of Products/Services or Work Performed: £1 - £1000
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Annual Boiler service. First class service. Informative, thorough and helpful.
Thank you.
Thank you.
7th October 2022Value of Products/Services or Work Performed: £1 - £1000
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Great work and good value
7th October 2022Value of Products/Services or Work Performed: £1 - £1000
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Great service as always, very polite and efficient engineer
Lindsay Smith
2nd October 2022Value of Products/Services or Work Performed: £1 - £1000
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They fitted a new central heating pump and replaced a leaking valve. The engineers were punctual, polite and efficient.
Jane
1st October 2022Value of Products/Services or Work Performed: £1 - £1000
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Professional and efficient
Peter Mullin
30th September 2022Value of Products/Services or Work Performed: £1 - £1000
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Came out to do the job quickly at a convenient time. Explained everything really clearly and work looks really good. Would use Celsius again.
Kenny
29th September 2022Value of Products/Services or Work Performed: £1 - £1000
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A very professional, efficient and helpful service, especially for a first time buyer. I will continue to use this business.
Elizabeth Moon
29th September 2022Value of Products/Services or Work Performed: £1001 - £5000
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Gas and electrical PAT checks. Celsius team is always reliable, communicative and provides excellent professional services.
Mark Cuthbert
21st September 2022Value of Products/Services or Work Performed: £1 - £1000
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Installation of radiator - All good
13th September 2022Value of Products/Services or Work Performed: £1 - £1000
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Great service by this company can’t say enough about them.
Tommy Morrison
13th September 2022Value of Products/Services or Work Performed: £1 - £1000
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Just a check up on the issues, but reassured by engineer's knowledge and capability. Very punctual and good communication.
Jane
12th September 2022Value of Products/Services or Work Performed: £1 - £1000
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Excellent service!
8th September 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service, courteous and professional
Rita Burn
2nd September 2022Value of Products/Services or Work Performed: £1 - £1000
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Leaking outside tap
2nd September 2022Value of Products/Services or Work Performed: £1 - £1000
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The service job was done very well. Service man was professional and customer oriented. Job was done quickly and carefully. I asked questions during the service attend ang got all satisfied answers. Highly recommended!
Quoc Huy Nguyen
1st September 2022Value of Products/Services or Work Performed: £1 - £1000
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Tap repaired in kitchen
31st August 2022Value of Products/Services or Work Performed: £1 - £1000
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Emergency call out due to leaking toilet prior to new flooring being fitted. Not a big job, but peace of mind and sorted within about an hour of making the appointment. Both plumber and phone operator very friendly and will certainly use again for future plumbing work.
Ian
29th August 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service
Carole Herbstritt
29th August 2022Value of Products/Services or Work Performed: £1 - £1000
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What I appreciate the most is that Celsius keep you informed. They email confirmation, follow up and then call before they arrive. The engineers are friendly and helpful.
26th August 2022Value of Products/Services or Work Performed: £1 - £1000
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Contacted Celsius for help with a leak. Turned up promptly and assessed the problem and fixed it.
Would definitely use again if needed.
Would definitely use again if needed.
Blair
24th August 2022Value of Products/Services or Work Performed: £1001 - £5000
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Replacement boiler and radiator.
The firm were quick to respond and engaged during the quote process, not the cheapest but certainly not the dearest, then delivered on time and on budget.
The on-site engineers were particularly helpful and happy to answer questions, and kept us informed about the process.
The firm were quick to respond and engaged during the quote process, not the cheapest but certainly not the dearest, then delivered on time and on budget.
The on-site engineers were particularly helpful and happy to answer questions, and kept us informed about the process.
Ben
22nd August 2022Value of Products/Services or Work Performed: £1 - £1000
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Many thanks
Gerry
18th August 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler serviced.
So friendly, helpful knowledgable and professional.
Thank you.
Kerry
So friendly, helpful knowledgable and professional.
Thank you.
Kerry
Kerry Stewart
17th August 2022Value of Products/Services or Work Performed: £1001 - £5000
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New boiler fitted. Arrived on time and finished job when they said. Cleaned up when they finished and took all old pipes and boiler away.
Passaretti
17th August 2022Value of Products/Services or Work Performed: £1 - £1000
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I have used Celsius a few times and they’ve been brilliant every time.
Robert Morrice
16th August 2022Value of Products/Services or Work Performed: £1 - £1000
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Came to service the boiler. Called ahead to say what time they would be arriving at. Explained everything they were doing, left the areas they were in clean and tidy. Professional and polite throughout. Highly recommend Celsius
9th August 2022Value of Products/Services or Work Performed: £1001 - £5000
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Installation of gas central heating and other plumbing works. Contractor arrived timeously and carried out works within given timescale. Worked tidily and with clear communication no hesitation in recommending Celsius.
Kim Sutherland
4th August 2022Value of Products/Services or Work Performed: £1001 - £5000
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Great service, reliable professional workmen.
Eileen Scott
1st August 2022Value of Products/Services or Work Performed: £1 - £1000
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Replacement cisterns installed. Friendly, Trustworthy and Expert Service provided.
28th July 2022Value of Products/Services or Work Performed: £1 - £1000
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Good. Very helpful engineer
Alan Thomson
26th July 2022Value of Products/Services or Work Performed: £1 - £1000
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Very prompt response to service request and outstanding level of service received
Jamie Weir
22nd July 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Work seemed fine except engineer forgot to fit the bottom cover to the boiler which makes me wonder.
Antony Grant
22nd July 2022Value of Products/Services or Work Performed: £1001 - £5000
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New boiler
Peter Dickson
19th July 2022Value of Products/Services or Work Performed: £1 - £1000
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Great communication and lovely technician, was happy to let him into our home. Thank you
Kathleen
17th July 2022Value of Products/Services or Work Performed: £1001 - £5000
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Great job/service done on my combi boiler. Explained very well. Overall EXCELLENT job.
Thank you
Thank you
Willy Albuquerque
16th July 2022Value of Products/Services or Work Performed: £1001 - £5000
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Michael and his team were really committed to resolving the heating/plumbing problems we were experiencing. They really went the extra mile, and were punctual, friendly and professional in their approach. This commitment really came through as they worked to find solutions to the ongoing problems we were experiencing. We would definitely be happy to use Celsius again for future heating and plumbing work.
Sandra and Owen
11th July 2022Value of Products/Services or Work Performed: £1 - £1000
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Annual gas safety test.
I appreciate being reminded that the test is
due.
The engineer attended site and liaised with the tenant faultlessly.
I was sent confirmation the works were complete.
Perfect. What's not to like?
I appreciate being reminded that the test is
due.
The engineer attended site and liaised with the tenant faultlessly.
I was sent confirmation the works were complete.
Perfect. What's not to like?
8th July 2022Value of Products/Services or Work Performed: £1 - £1000
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Very prompt
6th July 2022Value of Products/Services or Work Performed: £1 - £1000
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The plumber who came to replace the waste on our kitchen sink was polite, quiet, clean and efficient. He throughly tested the repair, and it seems good. Very pleased.
5th July 2022Value of Products/Services or Work Performed: £1 - £1000
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Quick, professional and very friendly
5th July 2022Value of Products/Services or Work Performed: £1 - £1000
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Professional service, arrived on time Stefan was very polite and efficient and carried out a great job installing an outside tap. Left the place clean and tidy.
Steven Richardson
4th July 2022Value of Products/Services or Work Performed: £1 - £1000
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Outside tap installation. However, I have had a number of jobs completed over the previous 2 years: boiler fault; under floor heating pipe fault, requiring problem solving and extensive work; bathroom heater installation; balcony drainage system. Always presentable, courteous staff , professional, conscientious work at good rates and a good system for quotes and work dates. And I like that they bring through apprentices. Trusted and recommended.
Colin
24th June 2022Value of Products/Services or Work Performed: £1 - £1000
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Prompt friendly professional service
23rd June 2022Value of Products/Services or Work Performed: £1 - £1000
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Andrew and Craig were very helpful and did the work very fast and effectively!
Valeriia
23rd June 2022Value of Products/Services or Work Performed: £1 - £1000
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Service of boiler
Very good work. Clean and tidy worker
Very good work. Clean and tidy worker
17th June 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service and identification of lack of pressure issues
16th June 2022Value of Products/Services or Work Performed: £1 - £1000
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Quick response and work complete to a high standard.
Calum
14th June 2022Value of Products/Services or Work Performed: £1 - £1000
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Workers were polite and finished the job well, not leaving a mess behind
14th June 2022Value of Products/Services or Work Performed: £1 - £1000
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Fit new Syphon at cistern also fix leak from cistern.
I was delighted with the service provided by Celsius and would definitely use the company again.
I was delighted with the service provided by Celsius and would definitely use the company again.
Alistair Patterson
10th June 2022Value of Products/Services or Work Performed: £1 - £1000
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4 and 5 stars
Alistair Patterson
9th June 2022Value of Products/Services or Work Performed: £1 - £1000
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We had been looking for sometime to change the way we get our hot water, it was done using an aga but didn’t feel that was cost effective. We tried a few places but nobody was that helpful until Celsius was recommended to me. From moment I got in touch the service was exceptional, every question we had was answered and we decided to get work done, changing hot water from our aga to getting it through our boiler.
Andrew the Engineer that did the job was a very nice and friendly and got the job done to an exceptional standard. There was quite a bit of work required but he got it done no problems at all. Since changing our water from AGA cooker to boiler we have been checking every week on our smart meter and are using a lot less gas which is great to see and exactly what the advice we got from Celsius was.
Could not ask for a better all round service, we will 100% use Celsius again in the future and highly recommend them.
Andrew the Engineer that did the job was a very nice and friendly and got the job done to an exceptional standard. There was quite a bit of work required but he got it done no problems at all. Since changing our water from AGA cooker to boiler we have been checking every week on our smart meter and are using a lot less gas which is great to see and exactly what the advice we got from Celsius was.
Could not ask for a better all round service, we will 100% use Celsius again in the future and highly recommend them.
Paul
8th June 2022Value of Products/Services or Work Performed: £1001 - £5000
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Celsius Plumbers replaced our old boiler with a new one. The process was a little less straightforward than we all expected because of some issues related to the size of the cupboard where the boiler was located, location of the existing hole in the wall, etc. With some joint brainstorming (us and the plumber) a solution was found and then Celsius Plumbers took care of the rest. All is well that ends well!
7th June 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service carried out as usual with courtesy and efficiency
6th June 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service - engineer was on time and completed service quickly and efficiently.
3rd June 2022Value of Products/Services or Work Performed: £1 - £1000
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The first time Celsius came to check the boiler, the service was fine, polite, punctual etc.
The second time, a younger and perhaps less experienced person came and did an okay job but as you can see on the photo, the work was not done to a good standard (it's not horizontal) and the person only added some sealing after I asked whether it was meant to be open so that water could potentially flow behind the wall. It was strange. They were very polite but just seemed to not have much experience. The rest of the job was totally fine (fitting a tap in the kitchen). Still fine after a year.
The third time, for the boiler check. Now, the first time the technician didn't come. I waited during the time agreed and they simply did not come. This can happen I suppose and I wasn't that bothered. But then, when the person came today (subcontracted and absolutely professional work), they had been given the wrong telephone number so couldn't reach me, and been given the wrong job specifications.
I spoke to another friend who also said that they had been happier with Celsius in the past.
The second time, a younger and perhaps less experienced person came and did an okay job but as you can see on the photo, the work was not done to a good standard (it's not horizontal) and the person only added some sealing after I asked whether it was meant to be open so that water could potentially flow behind the wall. It was strange. They were very polite but just seemed to not have much experience. The rest of the job was totally fine (fitting a tap in the kitchen). Still fine after a year.
The third time, for the boiler check. Now, the first time the technician didn't come. I waited during the time agreed and they simply did not come. This can happen I suppose and I wasn't that bothered. But then, when the person came today (subcontracted and absolutely professional work), they had been given the wrong telephone number so couldn't reach me, and been given the wrong job specifications.
I spoke to another friend who also said that they had been happier with Celsius in the past.
3rd June 2022Value of Products/Services or Work Performed: £1 - £1000
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Had new tap fitted in kitchen guys were really polite and helpful everything was done very professional and cleaned up after them.
May McCartney
31st May 2022Value of Products/Services or Work Performed: £1 - £1000
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We have always found them reliable, good value and friendly
Robert Ritchie
25th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Identify origin of leak from shower and reseal. Very conscientious and thorough.
23rd May 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service
19th May 2022Value of Products/Services or Work Performed: £1 - £1000
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The man was very nice and helpful. Made sure all our boilers and heaters were working.
19th May 2022Value of Products/Services or Work Performed: £1 - £1000
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We had an issue with our boiler. Another contractor took weeks to come see it, then never came back with the parts to fix it. We switched to Celsius and they had the problem solved in a couple of days. Richard was super nice, responsible and did the job efficiently and well. I can totally recommend them!
Eduardo
17th May 2022Value of Products/Services or Work Performed: £1 - £1000
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A gas engineer did our annual boiler check, he did his job really well. He was efficient, didn't mind me asking questions and even repeating some of it when my partner came home at the end of his check. I appreciate how clean, tidy and polite the whole visit was.
We also had some other work done in the house, the plumber was also kind, efficient, didn't mind the barrage of questions, and did his work really well. We had a toilet and two wash basins fixed, as well as some other issues check out.
Lastly, the office is amazing. Being able to discuss everything beforehand, getting clear answers and clear quote made this whole experience really good.
We also had some other work done in the house, the plumber was also kind, efficient, didn't mind the barrage of questions, and did his work really well. We had a toilet and two wash basins fixed, as well as some other issues check out.
Lastly, the office is amazing. Being able to discuss everything beforehand, getting clear answers and clear quote made this whole experience really good.
Kerstin
16th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler Service: Celsius did a great job from initial booking to completion of work. The engineer was friendly and thoroughly professional in all he did.
16th May 2022Value of Products/Services or Work Performed: £5001 - £25,000
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Sebastian is a shining example of customer service, he’s a credit to the company. Been using them consistently for over two years now.
Ali McLeod
16th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Replace a heat plate exchange, good overall everything is fixed and I have hot water again.
Michal Mionskowski
16th May 2022Value of Products/Services or Work Performed: £1 - £1000
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work done 5*
13th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Aiden was amazing carrying out the boiler service. Made all the relevant checks and explained he had charged the expansion vessel as it needed done. His apprentice Craig was very friendly and helpful.
Sean Donaldson
11th May 2022Value of Products/Services or Work Performed: £1 - £1000
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After trying lots of different plumbers who couldn’t fit me in I phoned Celsius who were very helpful, professional and speedy. They got us up and running really quickly and the person was really helpful.
10th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Good communication before coming and also here. Aidan explained the job and was also quick to find a solution. I’m happy with their service and would definitely recommend it.
Gabriela MacPherson
10th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Nice service
Stevo Mak
6th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Carried out annual boiler service Landlord safety checks diligently, with some helpful guidance on future work that may be required
Alan M
29th April 2022Value of Products/Services or Work Performed: £1001 - £5000
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Thank you. Installation new water system was carried out professionally. Some additional issues occurred due to my older boiler system interface that required to be addressed. These were explained & additional work carried out timely. Every interaction, including with office staff has been fabulous. No hesitation in recommending your company.
Sheila
26th April 2022Value of Products/Services or Work Performed: £1 - £1000
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Engineer came on time, was quick and effective on the repair.
Excellent service, highly recommended.
Excellent service, highly recommended.
Bob
26th April 2022Value of Products/Services or Work Performed: £1001 - £5000
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Replacing boiler. Excellent work, on time & workmen courteous
Sandra Cameron
22nd April 2022Value of Products/Services or Work Performed: £1 - £1000
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After calling 15 Plumbers , only one of two companies that actually called back!
Emergency problem solved in less than a hour
Many Thanks for a Stress free resolution.
Emergency problem solved in less than a hour
Many Thanks for a Stress free resolution.
20th April 2022Value of Products/Services or Work Performed: £1001 - £5000
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Boiler replacement and pipe repair. V good service - however took longer than I had expected to get a date for replacement and was left with no hot water for two weeks (poss due to Easter weekend).
Engineers are very pleasant to deal with.
Engineers are very pleasant to deal with.
19th April 2022Value of Products/Services or Work Performed: £1 - £1000
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Fast response time, good communication, the plumber was very nice and showed me what the issue was and what he'd done to resolve it.
31st March 2022Value of Products/Services or Work Performed: £1 - £1000
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Shower became cold after three minutes for 45 seconds, then cold again in another three minutes. Initially diagnosed as shower valve/cartridge which was replaced. However issue recurred. Changing Mode of combo from Eco to Preheat also did not work. Plumbers came again and checked, noticing removing shower head caused no occurrence of cold water issue. A pressure limiter washer was the issue. Once removed the pressure coming through was enough for boiler not to increase its temperature and then cut out causing cold periods. Although replacing cartridge was unnecessary I feel that the final fix of the problem was worth it.
30th March 2022Value of Products/Services or Work Performed: £1 - £1000
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Radiator replacement. Engineer arrived at booked time, calling ahead half an hour before arrival. Work done, and old radiator removed, with no problem.
Covid rules were followed. Engineer even swept up after finishing work.
Covid rules were followed. Engineer even swept up after finishing work.
29th March 2022Value of Products/Services or Work Performed: £1 - £1000
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Had an issue with one of the immersion rods, called Celsius due to the excellent reviews, glad I did. Sean was assigned to the job, could not fault the work or professionalism, would highly recommend.
25th March 2022Value of Products/Services or Work Performed: £1 - £1000
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Sean did an annual service of my boiler and fixed a problem with my tank which a previous company were u able to fix - would recommend Celsius.
Updated prior to arrival too
Updated prior to arrival too
14th March 2022Value of Products/Services or Work Performed: £1 - £1000
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Called out to do a really tricky trace and repair: a tiny (2mbar) pressure drop on an old property with a bunch of disused old pipelines confusing the issue. Aidan was an absolute hero, first eliminating the potential easy fixes then crawling around under the floor to track down the problem. He ended up identifying and cutting off the leaky pipe within a couple of hours. Friendly, professional and explained what was happening at each stage.
Aran W
12th March 2022Value of Products/Services or Work Performed: £1 - £1000
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We chose to use Celsius as they are local and their reviews are good. However we will not use them again. Don’t get caught out. They charge £90 (in fact they tried to charge us £150 for out of hours even though they came during the day) just for them to confirm the heating and hot water wasn’t working. They misdiagnosed the issue and I was convinced they hadn’t taken the time to look properly. They just said it must be the fan as it was noisy. After speaking to Celsius who refused to discuss their quote or re-examine the issue we got a two other opinions. Both confirmed the error code shown would never mean an issue with the fan but was the circuit board. If we’d gone with them we’d have paid almost £500 and would still have had an issue. Will never use them again and would recommend against them as they do not do they job and charge a lot of money.
11th March 2022Value of Products/Services or Work Performed: £1 - £1000
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Engineer communication excellent - pre arrival notification and another when arriving was of high value. Identified issue quickly and configured well within estimated time. All in all an excellent service.
8th March 2022Value of Products/Services or Work Performed: £1001 - £5000
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GSC and LRA have been done. The engineer is friendly and helpful.
KAM LUN MAK
1st March 2022Value of Products/Services or Work Performed: £1 - £1000
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Fantastic company great service fixed the issue in 24hrs couldnt ask for morw big thanks to aiden,Michael and team
Ross Horton
23rd February 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Excellent.
18th February 2022Value of Products/Services or Work Performed: £1 - £1000
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Very helpful and quick to reply
17th February 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service
Anne
14th February 2022Value of Products/Services or Work Performed: £1 - £1000
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Very thorough work. From quotation through to completion. So easy.
Consulted with us all the way. Attended on time. Made hood suggestions. Left no mess. :-) :-)
We have happily used Celsius Plumbing before for gas heating. Thoroughly recommend.
Consulted with us all the way. Attended on time. Made hood suggestions. Left no mess. :-) :-)
We have happily used Celsius Plumbing before for gas heating. Thoroughly recommend.
Heather and Ian
10th February 2022Value of Products/Services or Work Performed: £1 - £1000
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Overall a very good experience from the moment I called to book the appointment (very friendly over the phone) to the visit of the engineers.
I will definitely use the services again and I highly recommend them.
I will definitely use the services again and I highly recommend them.
Atenea
8th February 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler and gas fire annual service , top notch
Malcolm mackay
3rd February 2022Value of Products/Services or Work Performed: £1 - £1000
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I have always found Celsius Plumbing & Heating to be a highly trustworthy and reliable company. I have used them on a few occasions now, most recently for a gas boiler service. Both the administrative staff and their engineers are a pleasure to deal with. I would highly recommend using Celsius Plumbing and Heating.
1st February 2022Value of Products/Services or Work Performed: £1 - £1000
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We had an issue with our boiler which we needed checked out. We got in touch with Celsius after the earliest our current provider of gas and central heating could offer us an appointment was three weeks! Celsius were able to send an engineer within 24hrs.
Absolutely first class customer service from my first contact to their office to the engineer visit. Extremely impressed and would thoroughly recommend.
Absolutely first class customer service from my first contact to their office to the engineer visit. Extremely impressed and would thoroughly recommend.
Janet Sprott
31st January 2022Value of Products/Services or Work Performed: £1 - £1000
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Very professional, fixed the problem.
Nick
31st January 2022Value of Products/Services or Work Performed: £1 - £1000
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Always good to use
Robert McDowall
28th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Another tidy job. Highly recommend.
27th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Our 2nd time using Celsius - this time for a plumbing emergency. We were able to get someone out that same evening who sorted it there and then. Great chap who explained exactly what had happened and how it was fixed.
Customer service on the phone was excellent too.
Will continue to use Celsius as our go-to plumbers!
Customer service on the phone was excellent too.
Will continue to use Celsius as our go-to plumbers!
26th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Were able to come out to investigate a gas leak and replace some defective pipework quickly after we made contact. The engineer was great and quicky restored our gas supply at a reasonable cost. Would recommend and use again.
Andrew
19th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Fabulous company…wonderful tradesman…delightful office staff….
Let this company undertake any work you require….. you will be amazed at the excellent knowledgable tradesmen and staff. Thank you
Let this company undertake any work you require….. you will be amazed at the excellent knowledgable tradesmen and staff. Thank you
18th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Radiator replacement
18th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Gas boiler service, replace faulty toilet syphon PAT test/ landlords certification.
Not the cheapest but very efficient and went the extra mile to get the job sorted within the timescale we needed.
Very good explanation and service thanks
Not the cheapest but very efficient and went the extra mile to get the job sorted within the timescale we needed.
Very good explanation and service thanks
18th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Had a leak from the upstairs that was causing staining on the roof below.
From the initial callout to the work being completed, Celsius were excellent. Friendly and knowledgeable throughout. Would definitely use them again and recommend to others.
From the initial callout to the work being completed, Celsius were excellent. Friendly and knowledgeable throughout. Would definitely use them again and recommend to others.
B Campbell
17th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Absolutely delighted with all work done, all workers on time, respectful and informed us at time exactly what they were doing, will not go past them now, definitely use again,
Robert Marshall
13th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Non flushing toilet. Turned up on time fixed problem, professional from when I first contacted Celsius until job completed
Keith
10th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Very fast service during an emergency - friendly and helpful.
Graeme Littlejohn
23rd December 2021Value of Products/Services or Work Performed: £1 - £1000
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Lovely guys, very quick, knew what they were doing and were able to fit us in at short notice before Christmas.
Elise McDonald
16th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Celsius is a very reliable company. They’re always on time and get the job done properly. You can definitely count on them for anything! Will recommend highly!
Abraham
15th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Had our boiler serviced. Engineer was very friendly and job was done quickly. Great service
Claire Duncan
14th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Gas disconnected to hob, and gas boiler serviced. Very helpful, efficient and friendly engineer.
14th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Annual boiler service and advice about possible pinprick radiator leak.
Heather
9th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent and efficient work as always
7th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Leaky radiator causing low pressure. Although, as it turned out, it was a straight forward fix I had no idea what to do hence the call out. The guy explained everything he was doing so learnt a lot from the information. Friendly informative and quick.
pamela clark
6th December 2021Value of Products/Services or Work Performed: £1 - £1000
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5*
Nicola Goldie
4th December 2021Value of Products/Services or Work Performed: £1001 - £5000
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I was needing to install a new boiler. Celsius is professional and efficient (and friendly) from start to finish (obtaining quotes and installation). Mike and Bruce are superb at the job (and have a great sense of humour) and are able to answer all the questions that I had. You feel they are a team that you can 100 % trust. Hopefully I won't be needing another new boiler for the next while but would definitely recommend this company to anyone and happy to have Celsius to do any future work for my flat.
3rd December 2021Value of Products/Services or Work Performed: £1 - £1000
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Workman was very good came in good time pleasant efficient man
Iain
3rd December 2021Value of Products/Services or Work Performed: £1 - £1000
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I was impressed by the thoroughness and efficiency of your technicians.
I was particularly pleased to see how your technician interacted with the trainee who was with him, telling him in detail how various tasks should be carried out.
I was particularly pleased to see how your technician interacted with the trainee who was with him, telling him in detail how various tasks should be carried out.
Ala n .Mackie
30th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Came on time, cleaned up, friendly professional service at a fair price.
Brian Mackrell
30th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Arrived on date and time clean good manner and new what about repair delighted with service during these recent events and glad to know such services and repairs are available both locally and by others ! Regards jerzy george edmund elas
Jerzy george edmund elas
29th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Just a boiler service this time but Celsius fitted my boiler previously…professional and super helpful as always.
Grace
29th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Had same problems shortly after Celsius carried out boiler repair. Issue was clearly not fixed. Had no heating or hot water (at a particularly cold time) and was told it would be a week before they could come again. To try getting someone else. Paid again for a different company who fixed it properly.
27th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Absolutely star plumbing engineer who did over and above what was required. Incredibly helpful - we were really impressed!
Mabel
26th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Great service as always! Thanks!
Andrew
25th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Gas boiler service. Friendly, efficient and helpful engineer. Arrived on time after calling to confirm. Would definitely recommend.
Janice Matheson
25th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Highly skilled, knew their stuff, arrived promptly and were really efficient.
Jo Turbitt
25th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Helpful engineer, explained problem and fixed it.
24th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Turned up on time, did a great job and gave good advice.
22nd November 2021Value of Products/Services or Work Performed: £1 - £1000
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The boiler had broken down late Friday afternoon. I phoned Celsius and spoke with Monique who did her best over the phone to try to get it working again. By this time it was too late to get an engineer so we had an out of hours appointment booked for the following day. Despite me constantly changing my mind about the timing of the engineer appointment she remained very patient and obliging.
Aiden (the engineer) changed his schedule to accommodate an important visit that we had, explained everything about what he was doing and was also very helpful.
My overriding impression was that I was dealing with an organisation that was very professional and had my best interests at heart. Well done Celsius.
Aiden (the engineer) changed his schedule to accommodate an important visit that we had, explained everything about what he was doing and was also very helpful.
My overriding impression was that I was dealing with an organisation that was very professional and had my best interests at heart. Well done Celsius.
17th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler Service. Done quickly by very pleasant engineers
16th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Repairs to pipe work in attic. Engineer arrived on schedule and kept me informed throughout. Job completed as required. Excellent service from plan to completion.
Nigel E
16th November 2021Value of Products/Services or Work Performed: £1 - £1000
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I had two mains water valves replaced, plumber arrived on time, finished job on time and left job all clean and tidy.
12th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service from first contact to getting the work done. The plumber was on time, courteous and very efficient. Very happy customer!
Ruth Jepson
11th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Didn’t have to book too far ahead and price was reasonable (we got one or two other quotes). Boiler annual service was quick and efficient.
David Williams
10th November 2021Value of Products/Services or Work Performed: £1 - £1000
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The engineer was excellent. Fast diagnosis of problems and parts ordered and installed and fixed the next day. Celsius went out there way to get the central heating back working again as quickly as possible for my 91 year old mother
Excellent service.
Excellent service.
Duncan Millar
10th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Fantastic customer service
Katie
9th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Upgrading our radiators, first time I have used Celsius but very pleased with the experience. Good communication before the visit, they came out and offered a free estimate (many other firms wanted a payment to provide an estimate)
The engineer was very polite and quietly got on with the job and made sure everything was clean tidy and working before he left.
The engineer was very polite and quietly got on with the job and made sure everything was clean tidy and working before he left.
Steven Richardson
8th November 2021Value of Products/Services or Work Performed: £1 - £1000
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The engineer was replacing a condensate pipe to our combi boiler. Very professional, tidy and punctual. Excellent service as always from Celsius.
4th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Thank you for your quick response to our problem. Very satisfied and grateful for your quick response. Thank you. Jo
31st October 2021Value of Products/Services or Work Performed: £1 - £1000
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Celsius quickly, efficiently and in a friendly way gave us a quote, arranged a date and completed the work. We were really impressed!
Evelyn Dodds
29th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Checking a leak. The plumber was very professional and knowledgable.
Jill Baxter
28th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Excellent
Stephen Carr
28th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Emergency repair to gas pipe - very quick, courteous and excellent quality of work
27th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Replacement radiator
I had 3 visits from Celsius (1st for initial quote, 2nd to remove radiator and 3rd to install larger radiator after room had been painted. Each visit was quick, thorough and professional.
Customer services is the best and communication is excellent. Engineers were polite, friendly, efficient and wore masks.
I was really happy that they made great effort to safeguard the (still drying) paintwork on the skirting board. It all looks great and more importantly is working well. Told me to phone if there were any issues and they would come back.
Can't recommend Celsius highly enough.
I had 3 visits from Celsius (1st for initial quote, 2nd to remove radiator and 3rd to install larger radiator after room had been painted. Each visit was quick, thorough and professional.
Customer services is the best and communication is excellent. Engineers were polite, friendly, efficient and wore masks.
I was really happy that they made great effort to safeguard the (still drying) paintwork on the skirting board. It all looks great and more importantly is working well. Told me to phone if there were any issues and they would come back.
Can't recommend Celsius highly enough.
Carol
26th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Yearly boiler service. Great job
Asm iqbal
26th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service as always
Robert
25th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent professionalism, reliability and consistency
Monty
19th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Engineer was very pleasant and explained the problem well and advised what to do should a similar situation arise in the future.
Gary Boyd
12th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Celsius are the best. From your first call with them, right through to their great workmanship & as always fab customer service. Thanks a million again!
Celia Sweeney
8th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Great lads.
Brian
7th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Combi boiler broke down. Had no heating or hot water. Telephone receptionist warm helpful professional. Trusted straight away when she suggested I try something first before calling out. Clear. Got engineer same day, who fixed it quickly and efficiently. Professional, friendly and helpful. Had appointment for evening (same price) but got message later offering an earlier cancelled appointment. Great.
6th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Just a boiler servicing, but great service from booking the appointment to getting the work done. This was my first time using Celsius, but I will use them again.
Sandy
5th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Fitted the new kitchen taps, renewed faulty drains, sorted the pipe work to and from the dishwasher and washing machine plus fixed leaks. A job well done, it looks like a professional job now and not a spaghetti mess!
Ian Messer
1st October 2021Value of Products/Services or Work Performed: £1 - £1000
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I had 2 radiators installed. Very pleasant plumbers, worked away till they were satisfied with the job. I needed the job done quickly and Celsius did this for me. I found this firm myself as the plumber who originally started the job did not answer my calls or texts do I had to find someone else to fo it.
Linda Richards
29th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Gas boiler service. Very courteous and efficient. Telephoned 15 mins before arrival and made sure I was aware what he was planning to do before he did it. A very painless experience.
Brian Connolly
27th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Great communication , easy to arrange & arrived as planned. Efficient, friendly & helpful.
Christine
22nd September 2021Value of Products/Services or Work Performed: £1 - £1000
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On time and diagnosed in first hour
William Young
19th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service to fulfil warranty obligations. I have no way of quantifying the work carried out as I have no technical expertise; I can only trust that what is said was done, and to an acceptable standard.
It would be good to have a 'don't know' option in your ratings-scale.
Celsius have always been polite and professional in all their business, which is why I would be likely to recommend them. The engineers are always punctual, courteous, and helpful with their explanations.
However, I find the price of an annual boiler check extremely high. I bought my boiler from Celsius, which was a significant financial outlay. Over the ten years of warrantee services I will have paid nearly £900 extra. This seems like a large additional cost.
It would be good to have a 'don't know' option in your ratings-scale.
Celsius have always been polite and professional in all their business, which is why I would be likely to recommend them. The engineers are always punctual, courteous, and helpful with their explanations.
However, I find the price of an annual boiler check extremely high. I bought my boiler from Celsius, which was a significant financial outlay. Over the ten years of warrantee services I will have paid nearly £900 extra. This seems like a large additional cost.
15th September 2021Value of Products/Services or Work Performed: £1 - £1000
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We have needed a plumber for ages to replace a tap and fix a toilet eco-flush, but it is hard to get someone for a small job. Celsius were excellent from start to finish. Friendly, helpful and accessible office staff. Efficient and knowledgeable plumbers. The repairs weren’t complicated, but they were quick, did exactly what they said they would do, when they said they would do it, and for the price they quoted. A really positive experience and very highly recommended.
Nick Leake
14th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Aidan was quick & friendly and very helpful
Heather MacGregor
14th September 2021Value of Products/Services or Work Performed: £1 - £1000
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I used Celsius for boiler-related services in the past and always benefited from their assistance and most valuable advice when needed. I would like to say a big thank you to the Celsius Team for always going the extra mile in matters of customer service. In addition I would like to express my endless gratitude to engineer Malcolm Wilson who has recently assisted me sorting a radiator issue with second-to-none customer service and the skills expected of a professional. 5 star service indeed!!
David
David
13th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Standard annual boiler/CH check. Engineer on time and carried out the job very efficiently. Worth confirming that the current guidelines re COVID were adhered to e.g. use of face mask
Alan Searl
10th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Engineer telephones in advance and arrived promptly on time. Left the area we was working in the kitchen spotless and was very informative with the one or two questions we had about the system. Very friendly and polite.
Gillian Kelly
8th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Great service from Celsius & Richard the engineer on the day. Knowledgeable & helpful with everything regarding our new heating system & hive set up. Would definitely recommend.
Ian Davidson
6th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Delighted with service received. Malcolm arrived promptly. He was friendly, helpful and efficient, answering all my questions and giving me good advice about lagging a pipe. The ability to phone and talk to a person at the company is a huge advantage over other companies using automated systems and terrible "on hold" music.
stuart Robertson
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
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I use Celsius in my line of work as a letting agent and myself and my team have been extremely happy with their work and communication. Prices are very reasonable and they always go the extra mile to accommodate to our tenant and landlord needs. We have used them from emergency call outs to boiler replacements and the care and standard has always maintained a high standard.
3rd September 2021Value of Products/Services or Work Performed: £5001 - £25,000
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Great outfit with very good communication. Have used multiple times over the last 9 years.
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
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Celsius Plumbing fitted new taps and chlorinated my cold water storage tank. Tasks performed to a very good standard with no fuss, no mess.
The engineer was polite and respectful throughout. Also very knowledgeable and approachable, providing clear answers to all queries raised by me.
Very pleased with outcome and would not hesitate to contact Celsius again in future.
The engineer was polite and respectful throughout. Also very knowledgeable and approachable, providing clear answers to all queries raised by me.
Very pleased with outcome and would not hesitate to contact Celsius again in future.
Steve Schoppler
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler serviced. Really nice guy explained what he was doing and what I had to do if there was a pressure problem again
Craig Nash
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
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We need urgent work doing to our boiler to a boiler as party of extensive finding a leak. Celsius, were just brilliant, being able to help quickly, then follow up with further repairs. I can't recommend them highly enough.
Jonathan Davies
2nd September 2021Value of Products/Services or Work Performed: £1 - £1000
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Very impressed by the heating engineer’s ability to work through a difficult problem. Excellent service.
David Harrison
2nd September 2021Value of Products/Services or Work Performed: £1 - £1000
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Very proficient customer service. The Celsius team were extremely courteous and tidy in going about their jobs efficiently.
2nd September 2021Value of Products/Services or Work Performed: £1 - £1000
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Radiator installation and heating system check up
Marty
1st September 2021Value of Products/Services or Work Performed: £1 - £1000
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Very responsive to an emergency.
Maolcom, the plumber was absolutely excellent. Very helpful and good communicator. Helped manage the situation well.
Maolcom, the plumber was absolutely excellent. Very helpful and good communicator. Helped manage the situation well.
Chris S
1st September 2021Value of Products/Services or Work Performed: £1 - £1000
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Emergency call out due to flood. Malcolm attended and was excellent and very polite.
Nothing was any problem. He couldn't have been more helpful. Thanks Malcolm!
Nothing was any problem. He couldn't have been more helpful. Thanks Malcolm!
Tam C
25th August 2021Value of Products/Services or Work Performed: £1 - £1000
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Really pleased with the service. I made a booking for the annual boiler service and they came the next day. Within a few minutes I got a text and email confirmation. The engineer called me half an hour before he arrived. Just the service I was looking for as the company I have been using for many years had let me down with continually giving me dates and then not turning up on more than one occasion.
24th August 2021Value of Products/Services or Work Performed: £1001 - £5000
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Fantastic job from start to finish on a new boiler installation. Good communication throughout, kept me informed of progress and did a great tidy up job at the end. The team who did the installation were really polite and gave me a in depth talk through of how to operate the boiler. Highly recommend Celsius.
Graeme
24th August 2021Value of Products/Services or Work Performed: £1 - £1000
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We were having difficulty tracing the source of a leak in our heating system, which had already caused damage to the ceiling of a room below our boiler. Celsius were prompt about sending an engineer to help us open up the damaged ceiling to trace the source, which was in an inaccessible area behind the hot water storage tank. They came and quoted for removal of the tank to inspect the leak and rectify the situation. Their engineers such as Aidan were punctual, courteous and efficient. They replaced the faulty section of piping and re-installed the hot water tank with a minimum of fuss, leaving our boiler room tidy. Communication from Celsius as a whole has always been timely, courteous and clear. We shall wait to see if no more leaks ensue but we feel confident that we can trust Celsius to follow up if there are any issues.
Rissa de la Paz
20th August 2021Value of Products/Services or Work Performed: £1001 - £5000
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All good. We had a shower and a new hot water cylinder fitted, and I have no complaints, all very courteous service and professionally done
Charlotte Lunn
13th August 2021Value of Products/Services or Work Performed: £1 - £1000
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Annual Combo Boiler service carried out with care and consideration for me in these trying times.
Excellent
Excellent
Russell Anderson
13th August 2021Value of Products/Services or Work Performed: £1 - £1000
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We had the Hive system installed. From start to finish the engineer was fabulous. He was quick, courteous, efficient and patient!
I have used Celsius many times and I am really impressed that they have kept up their high level of customer care.
I have used Celsius many times and I am really impressed that they have kept up their high level of customer care.
RB
10th August 2021Value of Products/Services or Work Performed: £1 - £1000
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Fantastic service and job. Accepted job and communication was clear. Arrived early and explained potentially problem cause. Dealt with two problems swiftly and was very friendly and professional. I’ll be definitely recommending this service to friends and family. Good value for money too. Thanks again for your help.
Zuzana
5th August 2021Value of Products/Services or Work Performed: £1 - £1000
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Engineer was very efficient and the work was carried out as per the quotation. Would not hesitate to use Celsius in future.
Alison Scott
3rd August 2021Value of Products/Services or Work Performed: £1001 - £5000
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One could not ask for better. Good customer support, answered all my questions promptly. The staff are incredibly hardworking and friendly.
Brian harron
31st July 2021Value of Products/Services or Work Performed: £1 - £1000
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Great friendly and professional service. Been using Celsius for many years for boiler installation and service work.
29th July 2021Value of Products/Services or Work Performed: £1 - £1000
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Very quick, friendly service from both plumber and customer services. Fixed flush on my toilet in 10 mins. Would definitely recommend!
sandy blair
22nd July 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service. Engineer was really helpful!
Alan T
21st July 2021Value of Products/Services or Work Performed: £1 - £1000
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Great work
16th July 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service. Engineer turned up on time and was very professional and thorough.
Duncan
9th July 2021Value of Products/Services or Work Performed: £1001 - £5000
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We had a boiler replaced with a combi boiler. The engineer who did the work was great and even solved a problem we had with low water pressure!
Charles platt
7th July 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service and safety checks.
Aiden helped us with everything we had booked and looked at things we had questions about.
Very friendly and helpful.
Will be using Celsius again.
Aiden helped us with everything we had booked and looked at things we had questions about.
Very friendly and helpful.
Will be using Celsius again.
2nd July 2021Value of Products/Services or Work Performed: £1 - £1000
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Great servicing, easy to organize, punctual, friendly and high quality work, very recommended!
Simon D
29th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Great service. They managed to accommodate me at short notice and the plumber was friendly and explained to me what the problem was and what he was doing. I'd highly recommend.
Karen Davidson
24th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Annual boiler service.
Used hand gel before working then gloved up
Used mask.
Quick
Neat
Used hand gel before working then gloved up
Used mask.
Quick
Neat
Marianne Russell
23rd June 2021Value of Products/Services or Work Performed: £1001 - £5000
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Prompt reliable service every time!
Vicki Richardson
22nd June 2021Value of Products/Services or Work Performed: £1001 - £5000
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Turned up on time. Worked efficiently and tidily.
No problems encountered
Great service
No problems encountered
Great service
Alan johnstone
21st June 2021Value of Products/Services or Work Performed: £1 - £1000
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Have used Celsius a few times for repair and servicing. Always excellent and brilliant friendly engineers.
Robert Morrice
18th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Due to a misunderstanding with my letting agent I didn't understand the access needed and left a 3 generation's old china cabinet in the hall. Mark and Robert must have emptied it, moved it, then put it all back, to get it out the way. It undoubtedly put them behind time and I am so grateful for their care. It's not worth anything, but the cabinet and it's contents have massive sentimental value to me and my family. I can't overstate how much it meant to me, and how bad I felt that I did move it in the first place! Absolutely great, great big virtual hug. Thank you so much.
Sarah
10th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Had a leaky tap which ultimately needed replaced. Quick and efficient service, polite technicians, easy admin with their office and all done with no fuss.
Allan T
9th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Our hot water system was not working. They managed to give me an appointment the same day and fix it. Excellent, professional service from the minute they answered the phone.
9th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Clean airlock in supply lines.
Charles
9th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Sebastian was really helpful and friendly and organsied everyrhing really quickly for us.
The engineer was exactly the same, super polite, friendly and helpful and talked me through what he had found.
Would definetly use your services again if we need!
Thanks a lot.
The engineer was exactly the same, super polite, friendly and helpful and talked me through what he had found.
Would definetly use your services again if we need!
Thanks a lot.
Louise Herd
8th June 2021Value of Products/Services or Work Performed: £1 - £1000
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My first and definitely last time using Edinburgh Trusted Trader. This was absolutely the worst experience I've ever had of hiring a plumber.
They charged £90 for an initial callout during which it was established my water heater was broken. Which... I already knew for free. The engineer they sent didn't follow any of the covid safety procedures they outlined, including me having to ask him to put his mask on properly. I was left for several days with the water heater leaking slightly worse than it had been before I called them out. When I checked it in the evening, I found the multi socket plug I'd raised concerns about had been left directly below the leak, sitting in 3mm of pooled water. He also left a horrendous mess, saying he'd left his cleaning things in the van.
They mistook a clear enquiry as to whether a particular model might work as a request for it and, despite repeatedly saying I didn't think it would work, went ahead and ordered it. At least they listened when I pointed out the need for a 2kW heater, rather than the 3kW one I tried asking their opinion on. But in the end they ordered and fitted a version that simply doesn't fit the limited space available.
I'm left almost £400 out of pocket, with a water heater that more or less works, but there's no way to see what temperature it's set at in the too-small space, so it's pure guesswork trying to get the temperature right.
Bonus points for making it almost impossible to reach the stopcock now and refusing to supply any paperwork guaranteeing their work.
They charged £90 for an initial callout during which it was established my water heater was broken. Which... I already knew for free. The engineer they sent didn't follow any of the covid safety procedures they outlined, including me having to ask him to put his mask on properly. I was left for several days with the water heater leaking slightly worse than it had been before I called them out. When I checked it in the evening, I found the multi socket plug I'd raised concerns about had been left directly below the leak, sitting in 3mm of pooled water. He also left a horrendous mess, saying he'd left his cleaning things in the van.
They mistook a clear enquiry as to whether a particular model might work as a request for it and, despite repeatedly saying I didn't think it would work, went ahead and ordered it. At least they listened when I pointed out the need for a 2kW heater, rather than the 3kW one I tried asking their opinion on. But in the end they ordered and fitted a version that simply doesn't fit the limited space available.
I'm left almost £400 out of pocket, with a water heater that more or less works, but there's no way to see what temperature it's set at in the too-small space, so it's pure guesswork trying to get the temperature right.
Bonus points for making it almost impossible to reach the stopcock now and refusing to supply any paperwork guaranteeing their work.
27th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Lovely man, arrived on time, very efficient, job done to an excellent standard, thanks so much.
Helen
26th May 2021Value of Products/Services or Work Performed: £1001 - £5000
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I had to get a new boiler installed due to my old one giving in. When I first called Celsius I felt relief and in safe hand almost immediately. Someone was sent out promptly in order to inspect and write up a quote. All my answers and worries were answered - I took less than a week to get that quote and it was a reasonable price. I also at the same time had someone come out to look at bath taps that weren’t running water when I opened them and this was inspected and diagnosed. I was without hot water and heating I was treated as a priority. I couldn’t recommend Celsius more and I’m going to tell anyone and everyone who tells me they have plumbing issues to call them ASAP.
21st May 2021Value of Products/Services or Work Performed: £1 - £1000
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Great service, good guys!
Suzan
18th May 2021Value of Products/Services or Work Performed: £1 - £1000
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This is not the first time Celsius have helped us out.
Today Aiden re-routed and corrected the plumbing pipework for the washing machine. Celsius were very professional once again.
Aidan attended on time, consulted with us about solutions, made positive improvements and was very professional.
Using the services of Celsius was a pleasure end to end. Job sorted!
Today Aiden re-routed and corrected the plumbing pipework for the washing machine. Celsius were very professional once again.
Aidan attended on time, consulted with us about solutions, made positive improvements and was very professional.
Using the services of Celsius was a pleasure end to end. Job sorted!
17th May 2021Value of Products/Services or Work Performed: £1001 - £5000
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Removal and replacement of a broken Feroli gas boiler with a new Worcester boiler. This required an upgrade to my gas supply pipe under the floorboards from the meter to the boiler approx 14mtrs. As no boiler meant no heating or hot water for the household, the Celsius team worked through a weekend for an early installation. Despite the old tenement complications, we have a great new boiler installed and fully functioning by Sunday evening. This is the 5th time I've used them. Well done again Celsius.
Graham Kerr
17th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Great service all round. Helped us out of a pickle (of my own doing!!) When other companies were simply willing to only charge to come and turn our water off! Chap that arrived was excellent!! Cannot fault him. Kept us updated all day. He'd been working all weekend!! Even came to us towards 9pm. Great service! Thank you! Specially to the young man that came out, we didn't catch his name, but pass it on to him please!!
Niall
11th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Emergency boiler repair managed quickly and politely!
Zubin
9th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Emergency call-out due to water leak. Quick response, explained everything clearly and identified problem quickly.
7th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Tap fitted outside my property. Arrived on time excellent work carried out. Left the place clean and tidy. Would highly recommend this company.
Mary
6th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Fixed an issue with our toilet + serviced and diagnosed an issue with our water tank. Easy to organise.
Joe
3rd May 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Prompt, very polite, good explanation of what was done. Will definitely use again.
Alan
28th April 2021Value of Products/Services or Work Performed: £1 - £1000
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We had our toilet flush replaced.
Celsius were extremely efficient. They were friendly yet professional and they made getting the job sorted easy and stress free!
I would definitely use them again and would be happy to recommend them to family and friends.
Thank you Celsius.
Celsius were extremely efficient. They were friendly yet professional and they made getting the job sorted easy and stress free!
I would definitely use them again and would be happy to recommend them to family and friends.
Thank you Celsius.
Bryony Dunlop
27th April 2021Value of Products/Services or Work Performed: £1 - £1000
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I have used Celsius Plumbing and Heating for a number of various jobs (heating, boiler check etc) I have always found the service provided (by both their engineers and admin staff) to be trustworthy and prompt. On this occasion I was replacing a bathroom radiator and again the engineer was helpful, polite and thorough. The work area was left clean and tidy.
Valerie Wilkins
23rd April 2021Value of Products/Services or Work Performed: £1 - £1000
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Everything was great. I phoned to get an appointment for a radiator to be replaced and a couple of leaks to be fixed. The guy on the phone was knowledgeable and managed to get me an appointment for the next day, which was ideal. On the day, the engineer showed up in time and completed the work in 2 hours. Can't complain about the quality of the work done. Highly recommended.
Matteo
22nd April 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service by celsius... from the initial phone call to discuss the work to the speedy appointment given and great service.
Would highly recommend Celsius to anyone needing a reliable company for their heating and plumbing.
Would highly recommend Celsius to anyone needing a reliable company for their heating and plumbing.
21st April 2021Value of Products/Services or Work Performed: £1 - £1000
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Came to fix a leaky boiler. Have always found Celcius to be extremely helpful, polite, efficient and value for money. Would highly recommend
Jenny
20th April 2021Value of Products/Services or Work Performed: £1 - £1000
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Work included the removal of surplus piping from a removed former bathroom and installation of a new toilet flushing mechanism.
I’ve used this plumbers twice and both times they have been prompt, reliable and well-organised.
However, be warned that I was charged for a call out and when the plumber came, this turned into what was effectively just a quote (if I’d have asked for a quote it would have been free) and still had to pay for this (even though no physical work was actually undertaken at all). Don’t fall into this mistake!
I’ve used this plumbers twice and both times they have been prompt, reliable and well-organised.
However, be warned that I was charged for a call out and when the plumber came, this turned into what was effectively just a quote (if I’d have asked for a quote it would have been free) and still had to pay for this (even though no physical work was actually undertaken at all). Don’t fall into this mistake!
19th April 2021Value of Products/Services or Work Performed: £1 - £1000
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The plumber unblocked a drain. I was pleased to have a quick response, the same morning.
14th April 2021Value of Products/Services or Work Performed: £1 - £1000
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Sent out a few emails for quotes for fitting a tap. Celsius was the most responsive and gave a very competitive quote. Work was arranged to be carried out in less than a day and tap was installed in less than an hour. Very happy with the work and excellent service from the engineer.
Justas Zemgulys
12th April 2021Value of Products/Services or Work Performed: £1 - £1000
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Resealed a leaking radiator. Couldn’t be happier with the work and the trader. Would use again.
Andrei
7th April 2021Value of Products/Services or Work Performed: £1 - £1000
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Emergency fix of leaking radiator valve.
7th April 2021Value of Products/Services or Work Performed: £1 - £1000
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Thank you to Sebastian for your help with my toilet your advise help sort the problem
Theresa Rouse
29th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service from Richard today. He followed the Covid 19 measures that Celsius have in place. He took the time to answer the questions I had in regards to the boiler and went into fine detail. Will definitely use Celsius from now on! 5 star ⭐️
25th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Great, quick service and good explanation of our boiler.
Max Thomas
24th March 2021Value of Products/Services or Work Performed: £1 - £1000
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The plumbing engineer was very courteous, had taken Covid19 precautions, and accomplished the tasks diligently.
24th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Engineer was excellent. Competent. Informed, friendly and took time to listen
Gavin Archibald
24th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Leak repair in my mother’s house. The work was carried out promptly and professionally and customer service was superb.
Mr S Murray
22nd March 2021Value of Products/Services or Work Performed: £1 - £1000
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We have contracted Celsius Plumbing for multiple Conservatory/ Orangery projects over the years and every time the communication and workmanship has been first class. We would highly recommend this company.
Lewis Roden
18th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Reliable and thorough servicing as ever!
Wil Tunnell
17th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Very friendly. Quick, smooth job and very professional.
Kate
17th March 2021Value of Products/Services or Work Performed: £1001 - £5000
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Boiler fitted quickly, great service.
Would recommend
Would recommend
16th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service and really fast at providing parts and workmen.
16th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Responded to boiler repair request very speedily as we were completely let down by Scottish Gas when we were left with lack of heating and hot water even though our boiler was still under warranty with them.
The service was friendly and professional
and repair was carried out really efficiently.
Wouldn't hesitate to use again.
The service was friendly and professional
and repair was carried out really efficiently.
Wouldn't hesitate to use again.
12th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service
11th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Reliable and efficient
10th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Good work
Barry Jackson
9th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Everything went fine except 1 little valve was not reopened so no heating. Called and an engineer came straight over and solved the problem.
8th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Very helpful during an unexpected leak.
Celcius were able to send out a plumber that day who found a temporary solution until after weekend when problem fixed permanently.
Lovely young man, polite, patient and took time to communicate the problem effectively with all involved. Office staff very kind and helpful too especially Monica.
Celcius were able to send out a plumber that day who found a temporary solution until after weekend when problem fixed permanently.
Lovely young man, polite, patient and took time to communicate the problem effectively with all involved. Office staff very kind and helpful too especially Monica.
Beverley
8th March 2021Value of Products/Services or Work Performed: £1 - £1000
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My Boiler had a fault 2 days before Christmas. Celsius Heating came round the same day to fix it.
The fault happened again on Christmas Eve (everywhere was closed) but Michael the owner of Celsius popped round and fixed the issue and made sure it was all working fine for Christmas.
That is what I call Customer Service!
The fault happened again on Christmas Eve (everywhere was closed) but Michael the owner of Celsius popped round and fixed the issue and made sure it was all working fine for Christmas.
That is what I call Customer Service!
Richard Barrett
8th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Arrived on time were very pleasant and fixed the problem. Took all precautions against covid and left me very happy.
Mrs K Hogg
2nd March 2021Value of Products/Services or Work Performed: £1 - £1000
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Had a problem with boiler loosing pressure. As they had installed the boiler and I have it serviced annually by them they attended and rectified what they perceived was problem at no charge to me.
Unfortunately a few weeks later problem returned. They identified that the issue was work that would be covered by warranty.
They contacted manufacturer on my behalf and problem was dealt with the next day.
Not a lot of companies own a problem these days and I will have no hesitation in recommending Celsius. First class customer service.
Unfortunately a few weeks later problem returned. They identified that the issue was work that would be covered by warranty.
They contacted manufacturer on my behalf and problem was dealt with the next day.
Not a lot of companies own a problem these days and I will have no hesitation in recommending Celsius. First class customer service.
David Rodger
1st March 2021Value of Products/Services or Work Performed: £1 - £1000
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Celsius got a plumber to me very quickly. He was friendly and helpful and restored my heating and hot water. Pleasant, efficient service - would definitely recommend.
1st March 2021Value of Products/Services or Work Performed: £1 - £1000
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We had our boiler serviced. The engineers were prompt, super friendly and helpful.
24th February 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Excellent
17th February 2021Value of Products/Services or Work Performed: £1 - £1000
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Many thanks to Celsius Plumbing and Heating and to Keith in particular for organising a visit and ensuring that the heating and hot water was back up and running on the same day as the fault was reported through the Local Hero scheme. Polite, friendly, first class service.
Rory, Edinburgh
16th February 2021Value of Products/Services or Work Performed: £1 - £1000
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New central heating system fitted and annual service
16th February 2021Value of Products/Services or Work Performed: £1 - £1000
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The condensate in our boiler had frozen on Saturday and we were without heating and hot water.
I called Celsius Plumbing early afternoonand was able to speak to the on-call plumber.
He arrived later the same day and fixed the problem for us.
We were very happy with the service overall and would not hesitate to use Celsius again.
I called Celsius Plumbing early afternoonand was able to speak to the on-call plumber.
He arrived later the same day and fixed the problem for us.
We were very happy with the service overall and would not hesitate to use Celsius again.
Mrs Craig
12th February 2021Value of Products/Services or Work Performed: £1 - £1000
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The diverter valve on the boiler needed to be replaced. Friendly and very prompt service. Was kept up to date at each stage. Pandemic guidelines adhered to such as distancing, mask wearing and wiping down surfaces afterwards. Very happy with my experience, and would recommend them.
Nicola H
12th February 2021Value of Products/Services or Work Performed: £1 - £1000
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Leak under floor from water cylinder. .Engineer had no worries on going under floor despite limited space..Very pleasant young man..
Elizabeth Stott
12th February 2021Value of Products/Services or Work Performed: £1 - £1000
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Free checkup of a boiler installed last year
Dean
8th February 2021Value of Products/Services or Work Performed: £1 - £1000
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Needed to have my boiler checked as the pressure was dropping and overheating regularly. Initial spoke to a very helpful guy who booked an engineer for the next morning. The engineer called before his arrival to advise me when he would be. He knew exactly what he was doing, was happy to answer my questions and was very polite. Never used this company before but wouldn’t hesitate to call them in the future and recommend to others. Really good when you find a company that you can trust.
Jenny
6th February 2021Value of Products/Services or Work Performed: £1 - £1000
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I had a leak from my kitchen sink. It was sorted in 45 minutes. Very prompt service also.
Karen MacLean
4th February 2021Value of Products/Services or Work Performed: £1 - £1000
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I required to use Celsius in an emergency situation, Keith undertook two visits, initially to temporarily repair my boiler and subsequently to replace the fan unit. On both occasions he arrived timeously having kept in contact to advise of any delays. He observed strict Covid procedures at all times whilst in the house and ensured that he tidied up after him. I was very pleased with the overall service provided particularly the regular communication and updates sent by email/text and the simple payment process.
I would certainly use Celsius again should I be in a similar situation.
I would certainly use Celsius again should I be in a similar situation.
28th January 2021Value of Products/Services or Work Performed: £1 - £1000
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If its doable it will get done in no time at lowest price possible every time. Its starting to feel like family rather then business very happy again lol
I oguz
27th January 2021Value of Products/Services or Work Performed: £1 - £1000
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Problem solving, polite helpful and well equipped
Karen
19th January 2021Value of Products/Services or Work Performed: £1 - £1000
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We called Celsius Plumbing based on the good reviews and I am very happy with the quality of the job done and their costumer service which I thought it was great. Friendly, quick response and reasonably priced.
The job was to disconnect an old cold water tank and rework the pipes so I could floor the loft. This was done within a couple of hours and the engineer did a very good job at lowering the pipework so I could floor that section of the loft. Everything was kept very tidy during and after the job was completed and they even sent a engineer report with images and details of what was done. I would definitely recommend to others.
The job was to disconnect an old cold water tank and rework the pipes so I could floor the loft. This was done within a couple of hours and the engineer did a very good job at lowering the pipework so I could floor that section of the loft. Everything was kept very tidy during and after the job was completed and they even sent a engineer report with images and details of what was done. I would definitely recommend to others.
Santiago
16th January 2021Value of Products/Services or Work Performed: £1 - £1000
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Keith Kinnaird from Celcius was prompt, polite, and efficient. He phoned to say he was on his way, then was polite and swift, and followed all Covid protocols. I will use again next year.
Sam
14th January 2021Value of Products/Services or Work Performed: £1 - £1000
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This week it was the annual boiler and unvented cylinder service. Easy to book, the engineer turned up exactly on time, wore his mask properly, got straight down to work, asked the right questions, and left us feeling assured that everything had been checked.
We knew it would be fine as this was a new installation by Celsius 2 years ago which transformed the heating of the house (and reduced the bills considerably). Even so we recognise that regular servicing is vital - and we will be getting the team at Celsius to do it.
We knew it would be fine as this was a new installation by Celsius 2 years ago which transformed the heating of the house (and reduced the bills considerably). Even so we recognise that regular servicing is vital - and we will be getting the team at Celsius to do it.
Geoff Pearson
6th January 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler Service - communication and work carried out was great. Turned up on time and had the job completed within the hour. Used Celsius previously and they are always honest with any additional work required or potential work in future.
Iain Toule
24th December 2020Value of Products/Services or Work Performed: £1 - £1000
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Andrew was thorough and informative . I would definitely use you again x
KAREN MASON
23rd December 2020Value of Products/Services or Work Performed: £1 - £1000
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Leak repair. Quick response and clear diagnosis of the problem. Friendly service
22nd December 2020Value of Products/Services or Work Performed: £1 - £1000
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I needed a small fix done fairly quickly. Celsius were able to schedule the work promptly. Andrew arrived on schedule and was extremely courteous and helpful. The job was very quick in the end, which meant Andrew had time to look at another non-urgent plumbing problem in the bathroom, which he also resolved quickly. An excellent service overall.
Charlotte
22nd December 2020Value of Products/Services or Work Performed: £1 - £1000
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Boiler Service and parts replacement.
Found via the trustedtrader site.
Easy booking online, great communication from company and heating engineer throughout.
Fully compliant with Covid requirements.
Would use again and recommend.
Thank you.
Found via the trustedtrader site.
Easy booking online, great communication from company and heating engineer throughout.
Fully compliant with Covid requirements.
Would use again and recommend.
Thank you.
Roddy Scott
22nd December 2020Value of Products/Services or Work Performed: £1 - £1000
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I was particularly impressed as I phoned the company who are very local to my daughters flat and they came and had a quick look to see if it was a just a matter of topping the boiler up. It was, and no charge. Neither I nor my daughter knew we needed to do this.
I then booked a service of gas fire and boiler which Aiden carried out very efficiently.
Very pleased with whole service.
I then booked a service of gas fire and boiler which Aiden carried out very efficiently.
Very pleased with whole service.
22nd December 2020Value of Products/Services or Work Performed: £1 - £1000
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My boiler was faulty, turning on but not heating the radiators or water. Celsius gave me a slot the same day I phoned and Aiden came. He was fantastic! He managed to solve the problem, it needed a replacement of a sensor. He did the job quickly, he answered all of my questions and explained everything really clearly. Aiden was brilliant, he was so friendly and so helpful. Any questions I had regarding any other issues ie my shower, the thermostat he looked at everything properly to help sort any issue I had. Really happy with the service. Would 100% recommend to anyone.
Emma H
22nd December 2020Value of Products/Services or Work Performed: £1001 - £5000
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New boiler system fitted into a rental property in my Edinburgh flat. Communication was really easy. Tenants delighted.
17th December 2020Value of Products/Services or Work Performed: £1 - £1000
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Service of gas fire.
Good prompt service, Keith phoned before arriving, was efficient, polite, amicable & cleaned up & wore a face covering.
Good prompt service, Keith phoned before arriving, was efficient, polite, amicable & cleaned up & wore a face covering.
16th December 2020Value of Products/Services or Work Performed: £1 - £1000
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I had a gas safety check on my rented flat.
The engineer sent, Aiden, was very professional and respectful. He did the job efficiently and with no issues.
In addition, he followed Covid19 guidelines perfectly.
The engineer sent, Aiden, was very professional and respectful. He did the job efficiently and with no issues.
In addition, he followed Covid19 guidelines perfectly.
14th December 2020Value of Products/Services or Work Performed: £1 - £1000
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Good service arrived when promised and professional
Nicole
12th December 2020Value of Products/Services or Work Performed: £1 - £1000
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After reading great things about this company I decided to use Celsius for my annual servicing. I have been a British Gas customer for over 20 years and thought I was receiving good service until I tried Celsius.
Like many of there other reviews, this is a very well ran organisation. From the chap in the office I spoke to, and the technician arriving, I was amazed how a small local business can outclass a giant in the industry. Cannot recommended Celsius highly enough.
Like many of there other reviews, this is a very well ran organisation. From the chap in the office I spoke to, and the technician arriving, I was amazed how a small local business can outclass a giant in the industry. Cannot recommended Celsius highly enough.
Stephen J
11th December 2020Value of Products/Services or Work Performed: £1 - £1000
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Yearly service of gas boiler and radiators by Aidan of Celsius Plumbing
Margaret Wood
11th December 2020Value of Products/Services or Work Performed: £1 - £1000
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Radiator valve tightened
7th December 2020Value of Products/Services or Work Performed: £1 - £1000
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Refreshingly seem less process from the minute I logged the issue regards my boiler, I received a callback within 15mins and an engineer on-site within 2 hours.
The property is lived in by my elderly father-in-law, the call handler explained this would be a priority given his age, System back up and working same day, with further remedial works to follow. A quote received almost instantly which we approved then a date to return and carry out the works. These guys really are a great company.
The property is lived in by my elderly father-in-law, the call handler explained this would be a priority given his age, System back up and working same day, with further remedial works to follow. A quote received almost instantly which we approved then a date to return and carry out the works. These guys really are a great company.
Matthew
7th December 2020Value of Products/Services or Work Performed: £1 - £1000
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Had a leak in my boiler, Aiden fixed with a new part, great service
Kasey
7th December 2020Value of Products/Services or Work Performed: £1 - £1000
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Good guys
John Brown
7th December 2020Value of Products/Services or Work Performed: £1 - £1000
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We had two boilers serviced and a radiator replaced and the engineers who attended were highly professional, thoughtful and genuine and gave us great confidence in their work.
Jane
3rd December 2020Value of Products/Services or Work Performed: £1 - £1000
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I have an Airbnb property. The boiler had broken down in the evening, and I needed it fixed before the next morning as I had a booking. I called Celcius, and Michael came out within two hours. He observed all a COVID precautions, which is a big thing for most people these days. More importantly though, he was very professional, friendly and conscientious. Problem fixed with minimum fuss. I would highly recommend Celsius, and would certainly use them again if required.
David Wilkinson
27th November 2020Value of Products/Services or Work Performed: £1 - £1000
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Our heating broke down on cold November evening. I called Celsius 24hour breakdown and an engineer arrived within an hour. Michael was extremely courteous and quickly got the heating sorted.I also was reassured by the Covid safety rules he followed. I will definitely get Celsius back to service both the boiler and the gas fires we have.
12th November 2020Value of Products/Services or Work Performed: £1001 - £5000
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Replacement of central heating boiler and other related work.
Everyone I have had dealings with, whether by email, phone or in person, was excellent.
The work was done to a high standard and completed ahead of schedule.
I found the quotation software system they use to be awkward and problematic, with automatically sent emails not arriving.
Everyone I have had dealings with, whether by email, phone or in person, was excellent.
The work was done to a high standard and completed ahead of schedule.
I found the quotation software system they use to be awkward and problematic, with automatically sent emails not arriving.
4th November 2020Value of Products/Services or Work Performed: £1 - £1000
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Office staff are helpful and polite with testing easily arranged after yearly reminder was sent. PAT and Gas Safety inspection carried out by Keith, friendly and Covid secure procedures.
Fraser
3rd November 2020Value of Products/Services or Work Performed: £1 - £1000
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Requested supply and fit of new bathroom sink. The pricing, quotation and booking of the appointment was very professionally handled but the Celsius staff. The plumber (Andrew) was diligent, proficient, tidy, and well mannered, even though the job was more complicated and took longer than anticipated. Good quality work was done and The finished job was everything we wanted
In summary, a good company with good people, whom I would not hesitate to use again. Recommended.
In summary, a good company with good people, whom I would not hesitate to use again. Recommended.
John
28th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Very good guys, professional, polite & helpful.
27th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Yearly boiler check done today by a nice guy called keith. Very friendly and protected with mask and gloves for both safety. Fantastic service from these guys .
23rd October 2020Value of Products/Services or Work Performed: £1 - £1000
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Great service and felt very Covid-safe. Would highly recommend the Celsius at this time and any time.
23rd October 2020Value of Products/Services or Work Performed: £1 - £1000
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Pump and valve fixed and new controller for the radiators. Radiators are working and heating up again Andy and Aiden were great. Excellent service
Mr J Cormack
23rd October 2020Value of Products/Services or Work Performed: £1 - £1000
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Problem solved quickly and efficiently
Giulia
21st October 2020Value of Products/Services or Work Performed: £1 - £1000
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I have used Celsius a number of times all great guys and provide a great service.
Brian Bleakley
21st October 2020Value of Products/Services or Work Performed: £1 - £1000
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Our shower had a massive leak which left us with no mains water. After contacting Celsius we were sent clear pricing policy which meant we knew exactly how much we would pay. The engineer told us what time he would be there and kept us up to date by phone.
The engineer, Aiden, arrived promptly and observed Covid restrictions to the letter. He soon identified the fault and gave us options on how to proceed and, most importantly, got our water back on.
The engineer was excellent. He was very professional, respected our home and fixed the problem quickly and efficiently. I couldn’t have asked for a better service.
The engineer, Aiden, arrived promptly and observed Covid restrictions to the letter. He soon identified the fault and gave us options on how to proceed and, most importantly, got our water back on.
The engineer was excellent. He was very professional, respected our home and fixed the problem quickly and efficiently. I couldn’t have asked for a better service.
Lorraine
20th October 2020Value of Products/Services or Work Performed: £1 - £1000
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They were there to do stay checks for landlord
Charlotte
16th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Cannot recommend Celsius Plumbing and Heating highly enough. Very prompt and efficient service with highly knowledgeable and skilled workers from the sales team to the plumbers. Had a faulty wash basin tap, which required replacing. Standard of work was excellent and was nice to deal with proper tradesmen with honesty and integrity. Refund for additional parts ordered but not required offered and processed immediately after installation. Quality of work absolutely excellent. Will definitely use this company again for any future work I may require.
Duncan Scott
15th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Thank you!!
Kimi Gilchrist
13th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Quick, very pleasant and efficient young man who took care and cleaned up after him. Job well done 5*
Thanks
Thanks
Melvyn Hogg
13th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Very responsive and helpful
Nicola
12th October 2020Value of Products/Services or Work Performed: £1 - £1000
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We got our shower fixed. He was fast, friendly and explained everything very well. Lovely experience.
Mairi Neary
10th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Excellent service, quick response, very thorough and helpful engineer.
Highly recommended.
Highly recommended.
John Mullins
9th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Fantastic job as always by Celsius! The engineer wore protective gear & completed the work quickly to minimise the time spent in my house. Despite current conditions, he was friendly (from a distance!) and very polite & helpful.
Lynn Forgie
8th October 2020Value of Products/Services or Work Performed: £1 - £1000
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The work was done fast, very clean, and the result is exactly what I wanted. Thank you Mark and the Celsius team
8th October 2020Value of Products/Services or Work Performed: £1001 - £5000
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Fitted combi boiler. The guys turned up on time and were very professional. The work was neatly done and the house left clean and tidy when finished. Excellent service.
T. Kirkwood
8th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Aiden was friendly, efficient and he completely solved the problem with my radiators. He’s an asset to your organisation.
Sophie Morrell
6th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Tap and valve replacement and boiler service - Friendly service - Aiden was happy to answer questions and explain what he was doing
Rory collier
6th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Serviced boiler brilliant job!
Paul
5th October 2020Value of Products/Services or Work Performed: £1 - £1000
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Great service and friendly!
Kieran
2nd October 2020Value of Products/Services or Work Performed: £1 - £1000
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The engineer was very polite to my wife, did his best to move furniture and put it all back. Even lifting floor board’s. Love the service call backs to reschedule, I received a call before I could phone to reschedule, and now the work is done and I’m very happy. The best is a small one off fee and that’s that. Great work, great service, I would definitely recommend you guys. Cheers
Sean davey
30th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Had problem with boiler and contacted celsius plumbing and heating. They sent round their engineer, Aiden, who was very polite and respectful particularly in these days of covid19. He was very efficient and he soon had all systems working again - thanks Aiden, top job!
30th September 2020Value of Products/Services or Work Performed: £1 - £1000
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The engineer was lovely and got the boiler working again
Iona
28th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Aiden was very proactive investigating a leak behind the fridge and also complete a gas safety check, really great professional service.
Ondrej klejch
23rd September 2020Value of Products/Services or Work Performed: £1 - £1000
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My 92 year old mum-in-law's loo needed repairing and Sebastian could not have been more helpful, efficient and polite. Within a couple of hours Aiden called to say he was en route, then called again within the hour to say the job was done.
Service like this is rare these days and it's so refreshing to find a company like Celsius.
Service like this is rare these days and it's so refreshing to find a company like Celsius.
Norrie Henderson
22nd September 2020Value of Products/Services or Work Performed: £1 - £1000
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Very happy with work
21st September 2020Value of Products/Services or Work Performed: £1 - £1000
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Legionella risk assessment done. Good communication, appointment timing perfect. Assessment emailed in time stated.
Allan Payne
17th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Thank you so much. Your service is really professional.
The plumber who came was on time, really helpful and very skilled at his job. I would not hesitate to recommend you or use you again!
The plumber who came was on time, really helpful and very skilled at his job. I would not hesitate to recommend you or use you again!
16th September 2020Value of Products/Services or Work Performed: £1 - £1000
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We had an annual boiler service. Keith was on time, very professional and had all the ppe needed in this current climate.
Kirsty
11th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Engineer called to service our boiler. He phoned in advance telling us of his arrival time.
He arrived exactly at the time we had arranged.
On arrival he put on full PPE before entering the house and carried out the service.
He cleaned up thoroughly before leaving spraying all areas he had been with disinfectant spray.
He arrived exactly at the time we had arranged.
On arrival he put on full PPE before entering the house and carried out the service.
He cleaned up thoroughly before leaving spraying all areas he had been with disinfectant spray.
Paul Kelly
11th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Gas oven and hob removed. Very efficient and Aidan was very helpful.
Irene Ewing
11th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Great service, engineers were friendly and carried our the task efficiently and on time.
Maeve Ballantyne
10th September 2020Value of Products/Services or Work Performed: £1 - £1000
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The engineer arrived within the agreed timeframe. He serviced the boiler quickly and efficiently and completed the service record for warranty purposes. Very satisfied, many thanks.
8th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Really good professional service
Jay summers
7th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Boiler service undertaken. We've used Celsius before and will continue to do so. Friendly knowledgeable staff and reasonable prices. They come when they say they will and communications generally are very good. Even kept cool when their engineer found a wasps nest the size of a melon!
7th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Cannot recommend highly enough. Celsius are wonderful.
Alison Stant
5th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Brilliant and able to send an engineer on the weekend at short notice
5th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Boiler service carried out quickly and professionally. Wore shoe coverings on request as well as gloves and masks. Felt like a very safe service. Very friendly.
4th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Had boiler and cooker checked. Service was very good, Aiden phoned before arriving, was friendly and professional.
Amanda Mclauchlan
4th September 2020Value of Products/Services or Work Performed: £1 - £1000
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Great service. Lovely folk.
Marie
3rd September 2020Value of Products/Services or Work Performed: £1 - £1000
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We had several small jobs to be done. Andrew was polite, professional, and even showed us a tip or two to prevent things happening again. This is the second job we’ve had Celsius do for us and I now wouldn’t use another plumbing company.
James
3rd September 2020Value of Products/Services or Work Performed: £1 - £1000
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Boiler service and radiator repair. Helpful staff when booking. . Great value. Engineer arrived when he said he would and was polite and helpful . Our family have used Celsius for a few different pieces of work and would recommend them.
3rd September 2020Value of Products/Services or Work Performed: £1 - £1000
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Boiler service and gas safety certificate.
The engineer arrived on time and used the appropriate PPE at all times.
I’m satisfied that the work he did. This is the second time I have used Celsius and would definitely recommend.
The engineer arrived on time and used the appropriate PPE at all times.
I’m satisfied that the work he did. This is the second time I have used Celsius and would definitely recommend.
Catherine Weir
1st September 2020Value of Products/Services or Work Performed: £1 - £1000
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Excellent and professional.Engineer fully PPE equipped
Cecilia
31st August 2020Value of Products/Services or Work Performed: £1 - £1000
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.
28th August 2020Value of Products/Services or Work Performed: £1 - £1000
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Aiden was brilliant!
Rebecca Monaghan
26th August 2020Value of Products/Services or Work Performed: £1 - £1000
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Boiler serviced very smoothly by the friendly and knowledgeable engineer. Keith was fully equipped with face covering and additional PPE showing full awareness of how to deal with the Covid 19 related circumstances and issues. Before leaving he also took the time to brief me on what tests he had just carried out. 5 star service indeed!
David
26th August 2020Value of Products/Services or Work Performed: £1 - £1000
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Very friendly and quick service
Karolina Loranc
24th August 2020Value of Products/Services or Work Performed: £1 - £1000
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Shower repair, install new kitchen and bathroom taps, leak repair.
This review does not make us smile, ☹.
Having looked into what has gone on, it appears clear from how this reads that the customer has got some very valid points. Straight away, we asked Trusted Trader to open a complaint on this matter, so we could resolve the issues highlighted in the feedback. Unfortunately this wasn’t something the customer wanted do. Regardless, we take this type of feedback very seriously and have completed a full and proper investigation.
As a team, we have worked so hard to during Covid-19 to ensure our team follow some of the best laid out health and safety procedures in our industry. Some of the feedback we have received on Trusted Trader over the past 18 months or so, specifically in relation to Covid has been amazing.
Having completed our own investigation into the matters raised, we don’t agree with many aspects of the customers feedback, however we respect that is their opinion and its clearly how they see things. We are sure if the full complaints procedure through Edinburgh Trusted Trader was allowed to have been opened, all the points in the feedback would have been addressed. None the less, if the customer wishes to contact us directly to discuss this further, we would be more than happy to go over the points directly.