Celsius Plumbing and Heating
Celsius Plumbing and Heating
2D West Telferton Industrial Estate
Edinburgh
EH7 6UL
2D West Telferton Industrial Estate
EH7 6UL
0131 258 0848
 |  |
Trader Categories and Services
Heating Engineers, Gas Engineers, Gas Installers, Plumbers, Landlord Certification, Landlords Gas Safety Certificate, Electrical Inspection & Testing, Legionella Risk Assessment, Boiler Installation, Boiler Repairs, Boiler Servicing, Gas Appliance Installation & Maintenance, Gas Taps & Valves, Gas Fires, Boiler Cleaning, Emergency Gas Engineer, Emergency Plumber, Plumbing and Heating, Plumbing PartsTrade Associations
Images and Photographs
Select any image to see a larger version.
Business Information
⭐⭐⭐⭐⭐ 1200 + Reviews on Edinburgh Trusted Trader and we could not be prouder of our team. Thank you to all our amazing customers who took the time to leave both positive and constructive feedback.⭐⭐⭐⭐⭐
_____________________________________________________________________________________
At Celsius Plumbers, we are all things boilers, central heating and plumbing and cover Edinburgh, East Lothian and Midlothian.
We specialise in central heating boiler repairs and servicing, boiler replacements and installations as well as general plumbing ranging from tap repairs, toilet repairs through to radiator replacements, central heating chemical flushing and blocked drains.
We are open 7 days a week 8am - 8pm and operate an emergency plumber service.
We are proud of our excellent customer ratings for boiler repairs and new boiler installations on the Edinburgh Council Trusted Trader scheme
_____________________________________________________________________________________
At Celsius Plumbers, we are all things boilers, central heating and plumbing and cover Edinburgh, East Lothian and Midlothian.
We specialise in central heating boiler repairs and servicing, boiler replacements and installations as well as general plumbing ranging from tap repairs, toilet repairs through to radiator replacements, central heating chemical flushing and blocked drains.
We are open 7 days a week 8am - 8pm and operate an emergency plumber service.
We are proud of our excellent customer ratings for boiler repairs and new boiler installations on the Edinburgh Council Trusted Trader scheme
Trader Map Location
Videos
Our Customer Journey Video - Why we do things differentlyWe are all things Plumbing, Boilers and Central Heating.
As part of our commitment to our customers, we operate 6 days a week, with our primary aim to provide the best customer experience.
Reviews and Feedback
4.9 out of 5 based on
1250 reviews.
Order by:
14th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Good
12th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great Job - thanks
11th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Always my plumber of first resort for emergencies and complicated jobs. Have used Celsius for 6 years and always reliable and professional.
11th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual boiler service
Jackie Brock
11th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very good service - easy to book, friendly customer service, very knowledgeable and wouldn’t contact anyone else now.
Kim Duncan
11th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I used Celsius for an annual boiler service. Very quick, professional, and knowledgeable service. All issues were addressed, clearly explained, and corrected. Would recommend to anyone.
8th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service. Heating system now up to scratch. Enjoying the warmth.
Derek Branford
8th December 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
New boiler fitted last year
Excellent product and workmanship
Excellent product and workmanship
8th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
On time. Knowledgable. Helpful. Thank you. :-)
8th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Connor was friendly, polite and efficiently carried out my boiler service. The whole process from booking to the service has been straightforward and efficient. I would highly recommend this company.
John Mcleish
6th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Blair was very friendly and courteous. Arrived on time and proceeded to explain the problem, which he promptly fixed. Well done. Jacqui
5th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Good service, clear communication and explanation of the issues.
4th December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
On time and efficient
Mayan
2nd December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Andrew was clearly on top of the job and worked very efficiently. This is not the first call-out to our boiler which needs to be replaced and we’re just hoping it will be the last before we replace it. I’m confident that Andrew did all that he could as he was very clear about what was needed.
Duncan Kirkpatrick
1st December 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Good service, kept me updated and attended on time.
Engineers were friendly, polite and explained everything clearly.
Engineers were friendly, polite and explained everything clearly.
30th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual boiler service and fitting a carbon monoxide alarm. The work was carried out quickly efficiently and thoroughly.
Very happy with the work.
Very happy with the work.
30th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Friendly, professional service
29th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fixing boiler leak. Great customer service. Very happy. Thank you
Siu O'Reilly
29th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The engineer was excellent and Michael runs a great business. Highly recommend Celsius
Ricky
24th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We were able to book a visit from the engineer, Connor, very quickly when our boiler stopped working, which was great because of the cold weather. The boiler is old and was difficult to deal with. Connor had to go out twice to get spare parts a didn’t finish the job till about 8pm. He really stuck at it, for which we really are very grateful, and also checked the rest of the system. The boiler is now running well, but we will have to think seriously about a replacement. Top marks for efficiency and determination! Thank you Connor.
22nd November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Leak which turned out to be from washing machine connection, new washer supplied and fitted.
Plumber Robert very polite and helpful
Plumber Robert very polite and helpful
21st November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very prompt. Very efficient. Set up the next stage immediately. Couldn’t be better
21st November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent work. Nice and helpful. Highly recommend.
21st November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service - easy to book appointment online, great at keeping me informed about appointment, and super friendly and quick boiler service. Will be booking again next year.
Mary
20th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler pressure dropping. Friendly, efficient engineer - thank you
Jane McWhannell
17th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Robert from Celsius came today. A small job (leaking sink drain) but he fixed it in a polite, professional manner, arriving exactly when he said he would.
16th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had Connor from Celsius out to our house today after problems with our condensate pump. He got in touch to give me a time he would arrive and was there when he said he would be. He was professional and very thorough in what was needing checked. He explained to me the problem that was found and how it was fixed and also things to look out for in future. Over all very pleased with today's service.
This is the second time we have used Celsius to do our boiler servicing and maintance and would definitely recommend the team and we will be using again in the future. Thank you to all involved.
This is the second time we have used Celsius to do our boiler servicing and maintance and would definitely recommend the team and we will be using again in the future. Thank you to all involved.
Gemma Ross
15th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very helpful and professional
15th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Brilliant service. Very professional.
Thanks to all the staff involved. Will definitely be using again.
Thanks to all the staff involved. Will definitely be using again.
15th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual boiler check up.
14th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Engineer called to say he was on his way, he was on time. Explained everything to me and what he was going to do for me.
Karen Forgie
13th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service
mr james matthew keating
11th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Cannot thank Celsius enough , came out and fixed a leak under the sink, professional and friendly service from the receptionist and the plumber . Highly recommended ⭐️⭐️⭐️⭐️⭐️
10th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service
Cassandra mackay
10th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great response to diagnose the issue, followed up my a proper report and requirements for a fix. Parts ordered and fitted within timescales agreed.
Great customer service when arranging visits and work.
Great customer service when arranging visits and work.
Thomas Hudson
10th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Contact from booking the appointment was excellent, the message before arriving kept me in the loop, the engineer was a really nice and polite lad, good bit of chat and gave me an explanation of what he was doing before starting then showed me what he’d done and how that would improve things for us plus, he told me what to do if something were to happen in the cold as it it did last winter. Flawless service, very happy and impressed. 5 ⭐️
Gary J
10th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Robert, was very personable, friendly, efficient & quick too. He arrived on the dot also tidied up after himself. Very satisfied with the job.
Doreen McDiarmid
9th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Professional young man. … but friendly. Identified and sorted the problem straight away. Will definitely use again.
Fiona MacKinnon
9th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very knowledgeable, reliable and trustworthy service
9th November 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
In July Celsius replaced our old boiler with a much more efficient one. They have been back a couple of times to balance the system and this was no trouble to them at all. It is really easy to make an appointment with them and the engineers have always come well within their allotted time slot. They also provide you, via email, with a detailed work sheet of the work they have carried out. I'd definitely recommend them to others. Great work carried out and excellent after care.
Mairi
8th November 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very thorough service for our gas fire. So appreciative to be able to use it safely again
Mabel
8th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual boiler service. Two engineers who visited were very efficient and helpful.
M Goddard
8th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Robert has done an excellent job cleaning the tank, A friendly and professional worker.
Mr Grant
8th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
A boiler check. The problem was diagnosed and the next step will be organised. Very professional and friendly. The trader explained what he had done to reach his diagnosis.
8th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I had two recent jobs completed by Celsius - one relating to the boiler and one to fix a bathroom leak. The second was an emergency repair. The work was quick, efficient and reliable. I would use them again.
7th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very efficient at organising appointments to come out at look at the problem. Provided clear quote to fix. Engineers were informative and polite
7th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
New taps and toilet workings. Excellent plumbers, friendly , helpful and reliable.
6th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Good service, on time and nice engineer
6th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Toilet flush stopped working and required a replacement part. Came very quickly and diagnosed the issue. Returned when they said they would and fixed the problem. Courteous and helpful at all times.
Iain
4th November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
As a landlord we always use Celsius for all our safety certificates. First class service from booking to arriving on time and completing the job at hand. The staff who arrive at my property are always polite and professional.
Callum brown
3rd November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
boiler service.
2nd November 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Easy to get a convenient appointment, turned up on time and did boiler service efficiently.
31st October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very efficient
Andrew Macintosh
30th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had my boiler serviced.
Very happy with service received. Engineer arrived in allotted time slot and was very polite and helpful with the queries I had.
Very happy with service received. Engineer arrived in allotted time slot and was very polite and helpful with the queries I had.
Noreena Brown
30th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service / check radiators. Very prompt, professional and would use again.
27th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Response very good
26th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Replaced one mixer tap and fixed two other taps.
Ben Carter
26th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service, prompt, efficient and have great advice
Mabel
25th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fast, efficient, professional
Jack McGregor
25th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Checking my underfloor piping and repairing a tap. Advice about damp.
Very reassuring, knowledgeable and very nice.
Phone call prior to visit was welcome.
Very professional.
Very reassuring, knowledgeable and very nice.
Phone call prior to visit was welcome.
Very professional.
Lesley
25th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service
23rd October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
All went smoothly again!
Robert McDowall
20th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service. Always on time, thorough.
19th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler repair. Good communication at all times, and the engineer was punctual and friendly. Quality of repair appears good. No complaints, and highly recommended!
James Whyte
19th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Always a great speedy service with pleasant tradesmen. Thanks again!
Byron Kennedy
18th October 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I have had Celsius do annual service and checks and now had a new boiler installed.
Good customer service.
Positive and polite engineers.
Good customer service.
Positive and polite engineers.
17th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual boiler service was done. They were very accommodating with their time to suit me at short notice. Communication with them was excellent. First time using Celsius and I would thoroughly recommend them.
Alex
17th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Always a wonderful service from Celcius
Prompt, totally reliable and always patient.
I highly recommend this company.
Prompt, totally reliable and always patient.
I highly recommend this company.
17th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Yearly boiler service, but have used company for new boiler, heaters, system flush etc in the past. Always reliable.
17th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Gas Boiler Service
Andy
17th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Kitchen tap repaired quick and easy
Callum Smith
15th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Called at weekend with a urgent fix for a badly leaking tap. Got through right away to very helpful and efficient call handler who arranged a plumber visit the same day and for a slot that suited me which was brilliant. Plumber called to confirm arrival time, arrived on time and was very helpful, knowledgable and efficient. Excellent service all round and Id definitely use Celsius Plumbing and Heating again if needed.
12th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Helpful, polite, prompt, timely and professional. Great service from the office staff and the plumber was friendly, very tidy and was happy to describe what he was doing and why. Can’t fault it.
11th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Have used Celsius for my boiler and plumbing works since they installed my boiler 8 years ago. Professional, friendly, helpful and very organised in their service. Great value for money.
Melanie Harris
11th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very efficient and professional company to deal with. Always do what they say and are very clear in the communications. The quality of the work is first class.
I have been using them for several years and have no intention of changing to another company
I have been using them for several years and have no intention of changing to another company
Duncan Millar
10th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The plumber was excellent. Explained what he was doing, and repaired the broken shower.
John Williams
6th October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very professional service of my heating system
Lindsay Smith
2nd October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very pleasant you man . Got to work got the job done and cleaned up after he was finished. Pleased and would happily recommend
2nd October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Prompt service and fault fixed. Very impressed.
Other small jobs investigated and quoted for.
Other small jobs investigated and quoted for.
Malcolm
2nd October 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We booked Celsius to do our boiler service today. They arrived on time and were very polite and efficient.
They topped up the pressure and our boiler seems to be working fine now.
We would recommend them to anyone looking for a boiler service or plumbing work.
They topped up the pressure and our boiler seems to be working fine now.
We would recommend them to anyone looking for a boiler service or plumbing work.
Matthew Gilbert-Straw
29th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Blair and Robert were absolutely fantastic! Very friendly, explained what they were going to do and got on with it. Both very good representatives for your company!
Susan Taljaardt
28th September 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very efficient work fitting my new boiler - fast and tidy.
Joe
27th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service as usual
27th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service as has been the case each time. Quick and efficient service of our boiler and hwc
26th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Blair and Robert were great, punctual friendly and knowledgeable, got the job done nae bodge
Iona
25th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Polite and professional
23rd September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Hiya, the first visit by Celcius workmen occurred within the week of me phoning and included an estimate for the intended work. (the payment for 1 hour had to be paid before they arrived at our house, paying before work was done was something I felt a bit wary of but I had nothing to worry about). A quote was sent to us through email, payment was made online and I made an appointment for the following
week .
Our kitchen tap had been making a foghorn noise when turned on. The tap was replaced and now works fine.
Our toilet upstairs sounded as if it had water trickling into it constantly. the syphon was replaced and now it works fine.
the ensuite toilet had flooded to downstairs. the connection was replaced and now there is no leak.
The workmen were lovely and knew what they were talking about. The job was completed within the estimated time.
I would definitely use this company again :-)
week .
Our kitchen tap had been making a foghorn noise when turned on. The tap was replaced and now works fine.
Our toilet upstairs sounded as if it had water trickling into it constantly. the syphon was replaced and now it works fine.
the ensuite toilet had flooded to downstairs. the connection was replaced and now there is no leak.
The workmen were lovely and knew what they were talking about. The job was completed within the estimated time.
I would definitely use this company again :-)
Alison Paterson
22nd September 2023Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had a brand new boiler installed, Celsius were quick to getting us a slot and getting it sorted fast now the colder nights are coming in.
We were a bit apprehensive realising we wouldn’t be in for the install but Blair and Aaron were super professional and respectful in the flat without us there! I arrived near the end of the job and both guys were lovely and showed me how to use the new boiler leaving me super happy to have hot showers again!
They also left the flat clean and thoroughly checked all the functions work before heading off. Thanks so much!!
We were a bit apprehensive realising we wouldn’t be in for the install but Blair and Aaron were super professional and respectful in the flat without us there! I arrived near the end of the job and both guys were lovely and showed me how to use the new boiler leaving me super happy to have hot showers again!
They also left the flat clean and thoroughly checked all the functions work before heading off. Thanks so much!!
Rachael Anderson
21st September 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Replacement of waste pipe
The service we received was excellent highly recommended.
The service we received was excellent highly recommended.
Lorna
20th September 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had our old boiler replaced, after it began to require too many maintenance visits.
Celsius quoted us a number of options, from value to best quality.
Once quote confirmed, the team came in a week later at 8am promptly, installed the new system, tested it, cleaned up and talked us through using it. Gone by 3pm.
Very happy with the work.
Celsius quoted us a number of options, from value to best quality.
Once quote confirmed, the team came in a week later at 8am promptly, installed the new system, tested it, cleaned up and talked us through using it. Gone by 3pm.
Very happy with the work.
Andrew
19th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Blair did the job effectively on the day as agreed. He could provide a sms day before of his schedule to be more efficient to narrow down a 3 hour window.
Cheers.
Cheers.
19th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The pipe was leaking under the sink, and the man who came was very nice and got on with the job, he also checked my floorboards to make sure there where no other apparent problem to deal with.
Karen Robertson
19th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Checking a boiler that is not working correctly.
The engineer was able to clearly explain the problem and to suggest various possibilities to solve the problem.
The engineer was able to clearly explain the problem and to suggest various possibilities to solve the problem.
Jane Ellis
18th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had a real emergency on a Saturday afternoon in August 2023, nearing the end of floor repairs, I drilled through a water pipe! Managed to get a screw in to limit the flow, called one firm who said they would call back within 90 mins, but then phoned Celsius, and within 20 mins Jamie the plumber turned up. Panic stations for 20mins as we couldn't locate the stopcock, but he found a workaround, repaired the pipe and did me a proper solid. Excellent service from Celsius and from Jamie. Thank you!
Tony Stevenson
18th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Work was completed quickly with no issues.
Neil Steven
16th September 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I had a new boiler installed by Celsius and from start to finish they have been amazing.
They gave me an honest opinion on what I needed to do, turned up when they said they and were clean, tidy and efficient when carrying out the repair
I would definitely recommend this company to anyone needing heating instal, repairs or even just advice what to do
They gave me an honest opinion on what I needed to do, turned up when they said they and were clean, tidy and efficient when carrying out the repair
I would definitely recommend this company to anyone needing heating instal, repairs or even just advice what to do
SB
12th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
All good
11th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Installation of a new shower unit at property.
Matthew Hutchinson
11th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Engineer arrived on time and had phoned ahead to advise of his arrival.
Extremely polite and left the kitchen area spotless.
Extremely polite and left the kitchen area spotless.
Paul Kelly
8th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Happy with the boiler service done by Celsius
7th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great work, came in early at the opportunity, friendly :)
Morgan
4th September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service - we regularly get this done by Celsius. Always on time, efficient, friendly. Work completed with no problems at all.
2nd September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I’ve had my shower mixer replaced. The engineers Blair and Aaron were fantastic, very friendly and professional they did the job quickly. There was no washers with the new mixer I bought myself so the guys got them from their van.
I’m very happy with the level of service and overall experience and would definitely recommend Celsius!
I’m very happy with the level of service and overall experience and would definitely recommend Celsius!
1st September 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I use celsius because
1 someone answers the phone when you call
2 phone number is easily found
3 engineers are always friendly and do a good job
4 their IT system works well
5 no problem getting an appointment in near future
1 someone answers the phone when you call
2 phone number is easily found
3 engineers are always friendly and do a good job
4 their IT system works well
5 no problem getting an appointment in near future
Stuart
31st August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I’ve used Celsius for the last 10 years & would happily recommend them to anyone. They’re quick, efficient & pleasant to deal with. I’ve only ever had 1 problem with them but they dealt with it quickly, were very apologetic & resolved the issue above & beyond my expectations. Their engineers are always friendly, respectful of your property & are happy to answer any questions.
Lynn Forgie
30th August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great
Jed
29th August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Regulars annual service- very efficient
25th August 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Service to the boiler, super quick and efficient!
Nathan Ferguson
25th August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Work man was very pleasant and professional and I would highly recommend plus the staff on phone were really nice and helpful and very friendly
Thank you
Thank you
22nd August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had a kitchen tap replaced. The engineer’s work was nice & good.
Ping
22nd August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Leak under kitchen sink repaired to complete satisfaction .Clear explanation of work done.
20th August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Sorting a leak
Graham Mason
14th August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very pleased. Only moved to Edinburgh on Friday (3 days ago). Found out a week ago that the 3 year old Ideal gas boiler had never been serviced by the previous owners.
Called Celcius as they are Ideal boiler specialists. They arranged an appointment for the Monday after we got the keys. First working day after completion.
On Monday Celsius arrived promptly when arranged and the service engineer was informative, friendly and helpful.
Couldn't ask for better service.
Thank you.
Called Celcius as they are Ideal boiler specialists. They arranged an appointment for the Monday after we got the keys. First working day after completion.
On Monday Celsius arrived promptly when arranged and the service engineer was informative, friendly and helpful.
Couldn't ask for better service.
Thank you.
12th August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Yearly boiler maintenance.
Professional care and attention given, Mr MacKenzie called to say that he was on his way, job was well done and completed in good time.
Professional care and attention given, Mr MacKenzie called to say that he was on his way, job was well done and completed in good time.
Mark
11th August 2023Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual boiler service
8th August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
All the work was carried out as planned, in a timely and efficient manner. The workman was polite and respectful of the property. We are happy with the work that was done.
Matthew Gilbert-Straw
7th August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Thanks to Connor! He was punctual and reliable. He made an effort to try and investigate the cause of the issue and made useful recommendations.
Mr & Mrs Sayers
4th August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Friendly and efficient, I wouldn’t hesitate to use Celsius again
V Anderson
3rd August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual service carried out thoroughly and professionally.
Lesley Roy
2nd August 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very good. Prompt service, polite engineers and got the job done without fuss.
Barry
31st July 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Connor was thorough, friendly and quick. Had great advice as well. Would not hesitate to use again or recommend.
24th July 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Pleasant helpful friendly engineer as always. I have used Celsius for 8 years and have always been extremely impressed with all aspects of the service provided.
Peter Dickson
21st July 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Came round to fix our troublesome toilet. All fixed and excellent service as usual! Would recommend.
17th July 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
After calling for an emergency plumber to fix a boiler issue, Celsius were with us within 45 minutes. They identified the need for an electrician but were able to suggest some interim measures until we could get one. Really impressed with the service.
17th July 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Repair to toilet following blockage. Not a nice experience but the guys took it in their stride and were very professional. Would definitely recommend Celsius.
Angela Robertson
13th July 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I have used Celsius to service my boiler over the last two years and have been very satisfied with them. When I recently discovered a leak in a radiator I therefore immediately contacted them. I was very pleased I did because their plumber (Jamie) was excellent. He was punctual, professional, efficient, friendly and tidy, and duly fixed the leak in a timely fashion.
David Moyes
11th July 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Combi boiler servicing was quick and efficient. The engineer arrived on time, worked quietly and carefully, and explained his findings in clear language. He was polite and answered all my questions patiently and clearly.
11th July 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
It was a replacement valve for the washine machine feeder. The plumber we had was pleasanr and chatty, told us exactly what he was doing. He helped pop the washing machine back in its placw for me as i have a dodgy back at the moment
7th July 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Needed my dishwasher plumbed in. Took a long time to locate the stopcock but the plumber was excellent and persisted.
5th July 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had to use emergency rates for speed. Our bathroom sink was leaking through to the kitchen light whenever used. The plumber fixed it efficiently and with a professiinal manner throughout. Costly but in keeping with others, reliable and clear communication from first contact.
Would use Celsius again. Thanks
Would use Celsius again. Thanks
J McLaren
5th July 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fantastic, quick and professional service. Cannot fault the service provided.
Lyn Jones
30th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual Boiler service
Rosalind Kirk
28th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Repair to leaking toilet .
Excellent communication . Reliable knowledgeable efficient service . transparently trustworthy so far . Reasonable value for money . Engineers seemed to be experienced and were very professional clean tidy used time well . Thank you Celsius .. Thank you Robert engineer #1 .. Thank you VERY much Jamie Wilde engineer #2 .. keep up the great work gentlemen and lady Monique in the office .
Excellent communication . Reliable knowledgeable efficient service . transparently trustworthy so far . Reasonable value for money . Engineers seemed to be experienced and were very professional clean tidy used time well . Thank you Celsius .. Thank you Robert engineer #1 .. Thank you VERY much Jamie Wilde engineer #2 .. keep up the great work gentlemen and lady Monique in the office .
Juliet Sumaric
28th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Having used Celsius Plumbing previously, I had no hesitation in doing so again. On this occasion, it was to replace a kitchen tap.
Very reliable company. Prompt to respond to enquiry, and to give a detailed quote with options. An appointment was arranged within two days, and good communication regarding this. Competitively priced and job was carried out satisfactorily. Highly recommend.
Very reliable company. Prompt to respond to enquiry, and to give a detailed quote with options. An appointment was arranged within two days, and good communication regarding this. Competitively priced and job was carried out satisfactorily. Highly recommend.
Diane Drummond
27th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Radiator removed and replaced once repaired
27th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Friendly, helpful, good communication, left me feeling much happier with my boiler.
Joanne McClelland
23rd June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very reliable and polite service - would recommend!
22nd June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had a kitchen tap issue that needed fixing.
Job was completed quickly and successfully.
Plumber confirmed when he was en route and turned up promptly.
Job was completed quickly and successfully.
Plumber confirmed when he was en route and turned up promptly.
Andrew Carey
22nd June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual boiler service.
Great communication.
Prompt arrival.
Contactless payment
Great communication.
Prompt arrival.
Contactless payment
20th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Your engineer was prompt and quick and his chat was great. We've used Celsius for years and will continue to do so.
Paul Lambie
20th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Conner was really friendly and talk me through the issues he found with our boiler and he also increased our pressure which was really good as this wasn’t the reason why he came to look at the boiler
Michelle Allan
19th June 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Get service. Very easy to arrange and excellent communication. Installation was done to high standard
Alexander Hewitt
16th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had a kitchen tap replaced. Excellent communication and job was exactly what was wanted. Workers were friendly and professional. Very happy with the service
Dorris Gaughan
15th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Replaced piping under sink and fitted outdoor tap. Came on time. Very efficient and able plumber. Tidied up at the end.
15th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great job, well done and a timely fix!
15th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Replacement tubing for bath drainage. Experience was good, arrived when expected, job done to good level as far as I can tell. Customer service was good, I was clear on how much would be paid and how to pay.
Robert
15th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service, absolutely excellent work. Quick to schedule. On time. Very efficient.
Kirsten
12th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Shower fixed
12th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Efficient and friendly.
9th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Radiator removal and service was very good
6th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very pleasant and helpful, came quickly and solved the problem
Jean
5th June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Follow up today.
Happy with the service and explanation provided
Happy with the service and explanation provided
Anne Melrose
1st June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius performed a full boiler service and repaired a minor leak. The service was very efficient, helpful and professional. I would highly recommend this company.
Lorna Johnston
1st June 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent communication, very professional and efficient service. 5 out of 5 for the Celsius people!
31st May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service! Good communication throughout process. Work was done quickly and professionally
Rhian
31st May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Friendly, professional service
Anne Melrose
31st May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The plumbers are always very well mannered and they do the work to a very high standard. Any issues encountered they bring up with you, advise, and ask what you wish to do. On top of that they're very good a tidying up after themselves. I'm very happy with their service.
Lou Mackay
30th May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Appointment request response quick, with preferred time. Engineer prompt, diagnosis and fix straightforward.
Nigel Burnham
29th May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Verry hard worker on time reliable and polite done a verry good job.
Emma mcghee
26th May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Friendly and efficient service with a smile
24th May 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
It was first free warranty check. Guy was brilliant. Friendly chatty and professional.
Allan Swan
23rd May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Always great service.
Vicki Richardson
17th May 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I have used Celsius for new rads and a new boiler. Very impressed with the boiler install - done in a morning! No down time! Recommended.
14th May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Faulty pressure reading on boiler.
This has been a long-standing problem which initially was challenging to solve.
The engineers worked tirelessly to discover reasons for the pressure problem.
They were , without exception, pleasant, explained what they were doing and happy to answer any questions. They always contacted me prior to arrival.
I would also like to mention a helpful and accomodation female receptionist who promptly dealt with my many phone calls to the office.
This has been a long-standing problem which initially was challenging to solve.
The engineers worked tirelessly to discover reasons for the pressure problem.
They were , without exception, pleasant, explained what they were doing and happy to answer any questions. They always contacted me prior to arrival.
I would also like to mention a helpful and accomodation female receptionist who promptly dealt with my many phone calls to the office.
Ingrid Narrow
11th May 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
New boiler installation.
11th May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Radiators removed for redecoration purposes and uplifted for disposal.
10th May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service from Celsius again. Contacted yesterday and job completed by 9am this morning.
10th May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
New propeller in boiler, enabling hot water.
Mrs Duncan
5th May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius first completed a Trace and Access, then repaired a water ingress to the property below which had been very difficult to trace. They agreed to work alongside another company for the reinstatement of the flooring and were very professional throughout. Work was to a high standard and communications always swift and accurate. I wouldn't hesitate to use Celsius again.
Liz Murdoch
5th May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Blair demonstrated high level of professionalism and amazing attitude. He assessed the situation and did the necessary repairs with confidence and it was clear that both him and Michael (the senior engineer) know what they're doing.
I couldn't be happier with the service from Celsius altogether, and it should be noted that my issue came up on a bank holiday; nevertheless their response was swift and everything is now restored.
Great work!
I couldn't be happier with the service from Celsius altogether, and it should be noted that my issue came up on a bank holiday; nevertheless their response was swift and everything is now restored.
Great work!
Spyros Marketos
4th May 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very quick turn around and good communication. Reasonable price for boiler service.
28th April 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual Boiler Service
Twice now my boiler has had its annual service with this company and both times I unfortunately got the same engineer.
On both occasions nothing was documented for ongoing work.
Called both times and nothing was done. He assured me he would document it this time.
I gave them a 2nd chance but there won’t be a third. Very disappointed with their customer service and servicing of my 2 year old boiler.
Twice now my boiler has had its annual service with this company and both times I unfortunately got the same engineer.
On both occasions nothing was documented for ongoing work.
Called both times and nothing was done. He assured me he would document it this time.
I gave them a 2nd chance but there won’t be a third. Very disappointed with their customer service and servicing of my 2 year old boiler.
28th April 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very good and professional
28th April 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I have used Celsius for many years. They are a highly trained, reliable and helpful.
26th April 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Work carried out in good time and provided a great explanation of what was faulty. Was all sorted in very reasonable time.
Chris
21st April 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had a leak in our kitchen wastepipe inside the outside wall which was causing a.problem in the flat below us. The work when it was done was excellent. My only complaint would be the length of time between the original job assessment and getting the work done, 8 days, during which we were unable to use our kitchen water supply and our washing machine.
Terry Pearson
11th April 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Hot water tank replaced. Work carried out was efficient and very tidy
Alex
6th April 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Came very quickly. Quality of work was excellent.
Many Thanks
Steve
Many Thanks
Steve
Steve Easter Road
1st April 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
So grateful, prompt, polite, job done , same day, without any hassle on the weekend!
22nd March 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Happy with the work carried out.
Friendly, tidy and efficient.
Friendly, tidy and efficient.
Anne Melrose
20th March 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Richard arrived on time after a phone call , explained everything throughly and was very friendly and efficient - what more could you want?
Thoroughly painless!
Thoroughly painless!
Lesley
17th March 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Lovely lad who did a great job
16th March 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had my boiler serviced today from Richard.
Called to say when he would be here came in done the job fantastic service and would recommend them.
Called to say when he would be here came in done the job fantastic service and would recommend them.
Allison Kilgour
15th March 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very fast and efficient
Alan
15th March 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had our Boiler and heating system installed by Celsius 10 years ago and have had our service completed to the highest standard ever since. This occasion was no different.
Friendly, knowledgeable and efficient engineer.
Great job and hassle free.
Friendly, knowledgeable and efficient engineer.
Great job and hassle free.
Martin Murphy
10th March 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Thanks
Duncan Wallace
9th March 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very friendly, quality of work was exceptional.
Scott
3rd March 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service was completed quickly and efficiently, communication was excellent beforehand and during the service, thorough and friendly service.
2nd March 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual service on boiler they installed 5 years ago. Work is always carried competently and efficiently and they are great to deal with.
Best heating engineer firm I have ever used.
Best heating engineer firm I have ever used.
John Munro
1st March 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Immersion heater timer replaced.
1st March 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service from start to finish, excellent to quote was done in person rather than phone and the installation team were fantastic really helpful and great workmanship.
Iain Cameron
27th February 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius are always responsive, flexible, and reliable offering great customer service and good value. Highly recommend.
25th February 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Really professional service, extremely satisfied.
Stephen Jones
24th February 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Informative and friendly
George
23rd February 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service. Arrived on time, pleasant cheerful manner. All good
R. Sutherland
23rd February 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very pleased with work carried out
Roy Moloney
22nd February 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Efficient team, polite and skillful tradesmen. Some minor confusion over timing their visit but ultimately very pleased.
21st February 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Really pleased with the service I received from Celsius Plumbing. Received a confirmation email to confirm the date and time of visit. Engineer phoned half an hour before he arrived. Richard, the engineer, took the time to explain what he had done, and the work he recommended to have my boiler fixed. Really pleased with the service they provided, and will definitely use them again and will recommend to friends and family. Thank you!
Mhairi Smith
14th February 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius is a highly reliable business. They always arrive when planned and all the engineers are professional and friendly. It was only a service today (Celsius out the boiler in some years ago); Richard did a thorough job and was a pleasure to have in the house.
Ian
13th February 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fantastic service - very competent engineers. My boiler stopped working but now parts have been replaced and boiler serviced not only is boiler working but much more efficient - my home is warmer.
I was a little put off my having to pay up front but I understand its probably sadly a sign of the times.
I was a little put off my having to pay up front but I understand its probably sadly a sign of the times.
Christine Seydak
11th February 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had a few hiccups with clerical mainly, lack of calls to let me know if plumber would still be attending as scheduled, not showing up and no apologies from office, the plumbers themselves do a good job, this is the second time we’ve used them, Stephan and Jamie very cheery and got the job done
Mandy MacLean
31st January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius repaired a leaking boiler pipe for me, whilst it took a couple of attempts to get rid of the leak entirely I can’t fault their service which was, as always, great.
27th January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had a blockage under the kitchen sink and as a result could not use the sink, washing machine or dishwasher. Our engineer fixed the problem and before leaving tested the washing machine and dishwasher to ensure everything was now functioning correctly. We were very pleased with the service provided and would highly recommend Celsius as a company to do business with.
Alan Wilson
26th January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Service and replacement part on my boiler.
25th January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service and leaky radiator fix - friendly service, on time, easy to schedule, excellent all round.
Kerry
22nd January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great reliable service as always - I have had Celsius serving my boilers for five years now and will continue to use them!
20th January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Plumbing pipes changed under sink after dishwasher leak.
Really easy experience. Contacted online. They confirmed appointment slot quickly and turned up at agreed time.
Plumber was lovely, did what he had to do to fix issue and left. Made a really stressful leak easy to fix.
Would definitely recommend and use again.
Thank you
Really easy experience. Contacted online. They confirmed appointment slot quickly and turned up at agreed time.
Plumber was lovely, did what he had to do to fix issue and left. Made a really stressful leak easy to fix.
Would definitely recommend and use again.
Thank you
Charlotte
19th January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Good people’s doing a good job
James
18th January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler not working - helpful staff when I called, got someone to see me the same day. The chap who came called first, was on time, explained what the problem was and fixed it. Helpful, friendly and efficient. Happy to recommend.
16th January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
This was the second time we have used Celsius this week - once for our home and once for a rental property. Richard from Celsius was (as always) incredibly polite, professional, and cheerful. It's always a pleasure dealing with Celsius, and I look forward to doing business with them again soon.
Maya
16th January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Service was professional, prompt and they turned up when they said they would.
15th January 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
New boiler. Efficient friendly service
13th January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Many thanks again to Celsius for another job well done (annual boiler service and landlord's gas safety certificate). The gas engineer arrived on time, and they were polite and professional. I've used Celsius for several years now (for various jobs), and I'm looking forward to using them again soon. Highly recommended.
Maya
12th January 2023Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Friendly, efficient staff, boiler installed quickly and all tidied up afterwards.
10th January 2023Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Yearly landlord checks completed. Great reminder system and easy to book. Engineers access via key safe which not all companies do. 10/10
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent experience with celsius! Had a new boiler fitted, without any problems, very professional from start to finish, the engineer Mark was extremely helpful and answered all questions. Also had them out again recently to service the boiler .. again very pleasant experience with no problems. Highly recommended this company and will definitely be using them again in the future.
Joanne
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler packed in during mid December, with kids in the house this isn’t good. The engineer that Celsius sent never had the part to fix this, but went straight out and bought one so we could get out heating back on..
Definitely recommend
Definitely recommend
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Guys came out to fix my boiler , fixed in no time done such a great job , I’ll be recommending the company to my family and friends and I’ll definitely be using them in the future
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Traced leak from the bathroom and replaced a kitchen tap for us.
Came when they said they would and called ahead to make we were going to be home.
Already recommended to neighbours.
Came when they said they would and called ahead to make we were going to be home.
Already recommended to neighbours.
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Brilliant Service, Wouldn’t go anywhere else.
Steph
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Drained and re filled tank , explained procedure & rational . Sorted joint to small pipe connection
Sheila
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius installed our boiler 3 years ago and have serviced it every year since.
Amazing service with yearly reminders advising my service is coming up to book an appointment.
The guys have all been great from office to engineers.
Amazing service with yearly reminders advising my service is coming up to book an appointment.
The guys have all been great from office to engineers.
Lorna Whyte
30th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had Celsius out to resolve an issue with our boiler. Great service and communication, very thankful they managed to get us fitted into a busy schedule between Christmas and new year.
Would highly recommend!
Would highly recommend!
29th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler check and faulty tap. Work done very quickly and efficiently.
Ben
22nd December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Hot water and heating fixed by Michael and Bruce. Brilliant service, super speedy and high quality work. Lovely blokes, really good at what they do! Couldn’t recommend enough, great service and new thermostat installed and talked through!
Lauren
22nd December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Michael from Celsius helped me immensely by calling me on FaceTime, due to his workload, and talking me through a few checks on my 90 year old neighbours boiler, we managed to get it back on for her which at the current time of year was invaluable. Thanks again for your help Michael it really was appreciate.
Ross
21st December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service all work carried out no issues top marks
Ash
21st December 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Hot water tank replaced
21st December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The engineer performed a thorough check of the system being installed, pointing out a faulty device.
Ali Murray
21st December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service. Prompt and efficient job.
Alan
21st December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
As ever! Excellent service, prompt assistance, delightful engineers…plus absolute value. Thank you once more.
Wishing you all a wonderful Christmas
Wishing you all a wonderful Christmas
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
My boiler blew up and Celsius sent someone round immediately to check and then worked in tandem with an electrician to fix it within a day. They were brilliant.
Alison C
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius Plumbing responded to my request for repair to my cistern
quickly.
As it was coming up to the weekend I thought I would not hear from
them till Monday at the earliest.
I was surprised and delighted when I was contacted over the weekend
and given a date to have the work done.
Plumber arrived when they said , was polite and completed the job
successfully.
A nice chap.
Very happy to have a working toilet and yes I would use them again.
quickly.
As it was coming up to the weekend I thought I would not hear from
them till Monday at the earliest.
I was surprised and delighted when I was contacted over the weekend
and given a date to have the work done.
Plumber arrived when they said , was polite and completed the job
successfully.
A nice chap.
Very happy to have a working toilet and yes I would use them again.
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Have used Celcius over a number of years and yesterday had a burst watermains at our commercial garage ! This was dealt with promptly by their excellent plumber Bruce who has done work for us in the past ! Excellent Service as usual and they are not overly expensive but provide trusted tradesmen who know what they are doing ! Good Work Celcius
Jackie Davis
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler fault , quickly resolved
Malcolm Mackay
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Quick response
Great communication from initial query to completion
Did what they said they were going to do when they said they were going to do it.
Highly recommended
Great communication from initial query to completion
Did what they said they were going to do when they said they were going to do it.
Highly recommended
Steven
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had the guys back from Celsius this time for some electrical work in kitchen. Extractor fan and socket moving work.
As before quick service and quote with all costs explained clearly. Job done beautifully with no mess and very respectful workers. Cannot speak highly enough of these guys.
If you need a professional reliable electrical contractor look no further than Celsius!!
As before quick service and quote with all costs explained clearly. Job done beautifully with no mess and very respectful workers. Cannot speak highly enough of these guys.
If you need a professional reliable electrical contractor look no further than Celsius!!
Hugh Sibbald
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Work good
Scott Coleman
20th December 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service, had a new boiler installed by these guys and they did a great job
Gavin McIntosh
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Sincere thanks to all the team at Celsius, we had the unexpected burst pipe on Sunday afternoon. Placing the call was extremely straightforward and the heating engineer that attended was so attentive and made us feel at ease talking us through the fault and assuring us that what we had experienced could be sorted on the day.
Would highly recommend using this company for any heating or plumbing issues.
Would highly recommend using this company for any heating or plumbing issues.
Brian J
20th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Michael found the condensate pipe was frozen because of the low temperature and managed to bypass it and get the boiler working.
Gordon Macdonald
19th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Ritchie was great, friendly, polite, knowledgeable.
Madelaine Chaney
18th December 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
‘New Boiler’. Hectic to have a boiler needed for this time of year to deal with just before Christmas. The gas engineers who attended where just terrific who worked under Mike. These guys I could not fault them or say enough praise… took everything into hand for me special as mentioned when calling to check my boiler few days before breaking up for their 2 week tradesman's Christmas break, everything was done within 24hrs my boiler was replaced I have as mentioned excellent service specially with boilers breaking down all over the city of Edinburgh with the worst freezing weather in 40 yrs these guys were full out back to back helping everyone out around the city.
Thanks to Mike and his team I have my heating fully up and running again.
Happy Christmas to you all and thank you again ⭐️⭐️⭐️⭐️⭐️
Yvonne
Thanks to Mike and his team I have my heating fully up and running again.
Happy Christmas to you all and thank you again ⭐️⭐️⭐️⭐️⭐️
Yvonne
18th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Weekend call-out (hence lower mark on VFM) to investigate leak into bathroom during very cold weather. Problem quickly identified as frozen pipe outside. Plumber very capable, efficient and pleasant. Would definitely use Celsius again
Karen Lane
16th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had annual service to Bioler done. Richard was on time gave advice to my questions polite and left the place tidy.
pamela m Clark
15th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
N/a
Sarah Marshall
15th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Friendly and efficient.
Kenneth Dudgeon
15th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Courteous, Friendly and Expert Service
14th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Aiden performed an excellent job and explained everything in detail.
Nick Baker
14th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Happy with company and young engineer who attended. Would recommend
Iris
14th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Can’t thank Bruce enough for coming out to do emergency repairs yesterday evening. Without his expertise me and my partner would be without heating or hot water indefinitely. Office staff were also extremely friendly and understanding of our situation. Would rate more than 5/5 If I could - Charlotte
Charlotte Campbell
14th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Unblocking of valve on a radiator that had not been used for a while.
Stephen Rule
13th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler came up with an error today meaning no heating or hot water in minus 5 degrees temperatures!!!! A quick search gave a few suggestions of what it could be but not being boiler savvy, I called Celsius who asked about the issue and the error code and suggested it was likely a frozen condensate pipe so try a simple DIY hack to fix it myself before they sent someone out at a cost and it worked. So a solution found with no hard sell or capitalising on an opportunity to make a quick buck and just their ever consistently great service and advice from Celsius and why they’re the first number I call when needed. Excellent
Gary J
13th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service as the engineer arrived early, was polite, well presented and carried out the work efficiently.
I would definitely recommend Celsius to people
I would definitely recommend Celsius to people
Mr Burns
11th December 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
New boiler fitted
Quick service to get this done
Great staff sent to do the work
Good customer service
Quick service to get this done
Great staff sent to do the work
Good customer service
Nicola Todd
7th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service would use again
7th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Helpful friendly engineer. Explained the work they’d done clearly.
6th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Was great
6th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I’ve used Celsius twice now for the annual service of my combi boiler - the engineer checks water and radiator heating is working and monitors for any unusual emissions.
Both times the engineers have done the job well and efficiently while also being genuinely warm, friendly and helpful, delivering a service with a smile. Thank you!
Both times the engineers have done the job well and efficiently while also being genuinely warm, friendly and helpful, delivering a service with a smile. Thank you!
5th December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Handy yearly reminder to service boiler, turn up when they say they will, helpful engineers.
Simon
2nd December 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Lovely engineer who arrived on time and did a great job
Naomi Bidwell
30th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual gas boiler service. The trader knew the type of boiler even though it is quite old. He was most helpful and gave me tips on self help regarding a sticky valve. Most satisfied and look forward to seeing him next year.
Derek Branford
30th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual boiler service. Arrived promptly and talked me through each element of the service as he carried it out. Informative, friendly and professional. Thank you.
Clare
30th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Friendly, punctual and professional
Lucia
28th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Top service yet again from Celsius
24th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The engineer who came, Aiden, was wonderful.
I very much appreciated his calm and methodical approach. He did a great job in putting in the new sink and was very skilled in changing the pipe work to fit.
Very happy and relieved to get the job done by Celcius here in Portobello.
I very much appreciated his calm and methodical approach. He did a great job in putting in the new sink and was very skilled in changing the pipe work to fit.
Very happy and relieved to get the job done by Celcius here in Portobello.
Sue Mackay
24th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Wonderful service received. Fast and friendly and would recommend the company to everyone. Thank you Celsius
Debie Rex
21st November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fixing erratic boiler
Helen
16th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service from admin team. Quick and easy to talk to them via email. Payment options were great, done it online. Gas engineer arrived within my preferred time slot, very professional and did the job without disturbing me as I work from home. Highly recommend.
15th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Initial booked time was cancelled due to a gas leak, understandable, but very frustrating for
me ! A new time was arranged. A courteous young man called to say he was on his way. Helpful, friendly and got the messy job done. He even took the old sink down to my car for me, over and above and hugely appreciated. Thank you
The process continues.
me ! A new time was arranged. A courteous young man called to say he was on his way. Helpful, friendly and got the messy job done. He even took the old sink down to my car for me, over and above and hugely appreciated. Thank you
The process continues.
Sue Mackay
13th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Turned up at the weekend and did the needed work.
Can't ask more or expect less.
No complaints
Can't ask more or expect less.
No complaints
paul butler
13th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Brilliant
Simon Bamford
11th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had boiler serviced - excellent service. Engineer was prompt, professional and very helpful. We will be using Celsius to service our boiler going forward.
11th November 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
New boiler installed
John Duncan
11th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Replacing kitchen tap
11th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Alterations to CH radiators. Good guys who turned up on time, communicated well, explained what they were doing, provided commentary on other aspects of the system, reset and rebalanced the CH system on completion of work and cleared up after they finished.
10th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Not the first time I've asked Celsius to perform a task, on this occasion fitting a replacement mains supply stop valve, and being pleased with the application, attention to detail and perseverance to get the job done to good standard
Polite, respectful and communicative. Celsius have been reliable and kept me fully informed throughout regarding anticipated arrival times for work to commence.
My thanks to Aiden for his work completed with skill and efficiency. Also for leaving the property in good order.
I would not hesitate to use Celsius Plumbing again in future and would be happy to give them my recommendation.
Polite, respectful and communicative. Celsius have been reliable and kept me fully informed throughout regarding anticipated arrival times for work to commence.
My thanks to Aiden for his work completed with skill and efficiency. Also for leaving the property in good order.
I would not hesitate to use Celsius Plumbing again in future and would be happy to give them my recommendation.
Steve Schoppler
8th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Thank you Celsius for your very efficient service. Helpful and friendly.
7th November 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Engineer arrived as promised. He was very respectful of the property and me. I was delighted with the high level of customer service and professional knowledge.
Patricia Ford
29th October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
All done well -appreciate you coming back so quickly
Alan mckean
28th October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Good
Craik
27th October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great technician and went over and above doing just the original boiler check and answered queries about other issues we had
Mabel Forsyth
26th October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual boiler service conducted excellently. Very helpful comments re the glow worm control system which is new to us.Will certainly use Celsius from now on.
Alan McKean
26th October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service, easy to arrange appointment, friendly engineer that explained and resolved my issue quickly and then followed up the next day to ensure all was well. Delighted and would definitely recommend.
20th October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent company extremely efficient and helpful.
20th October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Unfortunately took three visits but problem resolved in the end thanks to Conan.
Margaret
12th October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Easy and efficient booking & very reliable service. Good communication. Experienced and very helpful heating engineer.
Christine
12th October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual Boiler service. First class service. Informative, thorough and helpful.
Thank you.
Thank you.
7th October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great work and good value
7th October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service as always, very polite and efficient engineer
Lindsay Smith
2nd October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
They fitted a new central heating pump and replaced a leaking valve. The engineers were punctual, polite and efficient.
Jane
1st October 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Professional and efficient
Peter Mullin
30th September 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Came out to do the job quickly at a convenient time. Explained everything really clearly and work looks really good. Would use Celsius again.
Kenny
29th September 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
A very professional, efficient and helpful service, especially for a first time buyer. I will continue to use this business.
Elizabeth Moon
29th September 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Gas and electrical PAT checks. Celsius team is always reliable, communicative and provides excellent professional services.
Mark Cuthbert
21st September 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Installation of radiator - All good
13th September 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service by this company can’t say enough about them.
Tommy Morrison
13th September 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Just a check up on the issues, but reassured by engineer's knowledge and capability. Very punctual and good communication.
Jane
12th September 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service!
8th September 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service, courteous and professional
Rita Burn
2nd September 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Leaking outside tap
2nd September 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The service job was done very well. Service man was professional and customer oriented. Job was done quickly and carefully. I asked questions during the service attend ang got all satisfied answers. Highly recommended!
Quoc Huy Nguyen
1st September 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Tap repaired in kitchen
31st August 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Emergency call out due to leaking toilet prior to new flooring being fitted. Not a big job, but peace of mind and sorted within about an hour of making the appointment. Both plumber and phone operator very friendly and will certainly use again for future plumbing work.
Ian
29th August 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service
Carole Herbstritt
29th August 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
What I appreciate the most is that Celsius keep you informed. They email confirmation, follow up and then call before they arrive. The engineers are friendly and helpful.
26th August 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Contacted Celsius for help with a leak. Turned up promptly and assessed the problem and fixed it.
Would definitely use again if needed.
Would definitely use again if needed.
Blair
24th August 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Replacement boiler and radiator.
The firm were quick to respond and engaged during the quote process, not the cheapest but certainly not the dearest, then delivered on time and on budget.
The on-site engineers were particularly helpful and happy to answer questions, and kept us informed about the process.
The firm were quick to respond and engaged during the quote process, not the cheapest but certainly not the dearest, then delivered on time and on budget.
The on-site engineers were particularly helpful and happy to answer questions, and kept us informed about the process.
Ben
22nd August 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Many thanks
Gerry
18th August 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler serviced.
So friendly, helpful knowledgable and professional.
Thank you.
Kerry
So friendly, helpful knowledgable and professional.
Thank you.
Kerry
Kerry Stewart
17th August 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
New boiler fitted. Arrived on time and finished job when they said. Cleaned up when they finished and took all old pipes and boiler away.
Passaretti
17th August 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I have used Celsius a few times and they’ve been brilliant every time.
Robert Morrice
16th August 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Came to service the boiler. Called ahead to say what time they would be arriving at. Explained everything they were doing, left the areas they were in clean and tidy. Professional and polite throughout. Highly recommend Celsius
9th August 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Installation of gas central heating and other plumbing works. Contractor arrived timeously and carried out works within given timescale. Worked tidily and with clear communication no hesitation in recommending Celsius.
Kim Sutherland
4th August 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service, reliable professional workmen.
Eileen Scott
1st August 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Replacement cisterns installed. Friendly, Trustworthy and Expert Service provided.
28th July 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Good. Very helpful engineer
Alan Thomson
26th July 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very prompt response to service request and outstanding level of service received
Jamie Weir
22nd July 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service. Work seemed fine except engineer forgot to fit the bottom cover to the boiler which makes me wonder.
Antony Grant
22nd July 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
New boiler
Peter Dickson
19th July 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great communication and lovely technician, was happy to let him into our home. Thank you
Kathleen
17th July 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great job/service done on my combi boiler. Explained very well. Overall EXCELLENT job.
Thank you
Thank you
Willy Albuquerque
16th July 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Michael and his team were really committed to resolving the heating/plumbing problems we were experiencing. They really went the extra mile, and were punctual, friendly and professional in their approach. This commitment really came through as they worked to find solutions to the ongoing problems we were experiencing. We would definitely be happy to use Celsius again for future heating and plumbing work.
Sandra and Owen
11th July 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual gas safety test.
I appreciate being reminded that the test is
due.
The engineer attended site and liaised with the tenant faultlessly.
I was sent confirmation the works were complete.
Perfect. What's not to like?
I appreciate being reminded that the test is
due.
The engineer attended site and liaised with the tenant faultlessly.
I was sent confirmation the works were complete.
Perfect. What's not to like?
8th July 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very prompt
6th July 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The plumber who came to replace the waste on our kitchen sink was polite, quiet, clean and efficient. He throughly tested the repair, and it seems good. Very pleased.
5th July 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Quick, professional and very friendly
5th July 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Professional service, arrived on time Stefan was very polite and efficient and carried out a great job installing an outside tap. Left the place clean and tidy.
Steven Richardson
4th July 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Outside tap installation. However, I have had a number of jobs completed over the previous 2 years: boiler fault; under floor heating pipe fault, requiring problem solving and extensive work; bathroom heater installation; balcony drainage system. Always presentable, courteous staff , professional, conscientious work at good rates and a good system for quotes and work dates. And I like that they bring through apprentices. Trusted and recommended.
Colin
24th June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Prompt friendly professional service
23rd June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Andrew and Craig were very helpful and did the work very fast and effectively!
Valeriia
23rd June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Service of boiler
Very good work. Clean and tidy worker
Very good work. Clean and tidy worker
17th June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service and identification of lack of pressure issues
16th June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Quick response and work complete to a high standard.
Calum
14th June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Workers were polite and finished the job well, not leaving a mess behind
14th June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fit new Syphon at cistern also fix leak from cistern.
I was delighted with the service provided by Celsius and would definitely use the company again.
I was delighted with the service provided by Celsius and would definitely use the company again.
Alistair Patterson
10th June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
4 and 5 stars
Alistair Patterson
9th June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had been looking for sometime to change the way we get our hot water, it was done using an aga but didn’t feel that was cost effective. We tried a few places but nobody was that helpful until Celsius was recommended to me. From moment I got in touch the service was exceptional, every question we had was answered and we decided to get work done, changing hot water from our aga to getting it through our boiler.
Andrew the Engineer that did the job was a very nice and friendly and got the job done to an exceptional standard. There was quite a bit of work required but he got it done no problems at all. Since changing our water from AGA cooker to boiler we have been checking every week on our smart meter and are using a lot less gas which is great to see and exactly what the advice we got from Celsius was.
Could not ask for a better all round service, we will 100% use Celsius again in the future and highly recommend them.
Andrew the Engineer that did the job was a very nice and friendly and got the job done to an exceptional standard. There was quite a bit of work required but he got it done no problems at all. Since changing our water from AGA cooker to boiler we have been checking every week on our smart meter and are using a lot less gas which is great to see and exactly what the advice we got from Celsius was.
Could not ask for a better all round service, we will 100% use Celsius again in the future and highly recommend them.
Paul
8th June 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius Plumbers replaced our old boiler with a new one. The process was a little less straightforward than we all expected because of some issues related to the size of the cupboard where the boiler was located, location of the existing hole in the wall, etc. With some joint brainstorming (us and the plumber) a solution was found and then Celsius Plumbers took care of the rest. All is well that ends well!
7th June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service carried out as usual with courtesy and efficiency
6th June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service - engineer was on time and completed service quickly and efficiently.
3rd June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The first time Celsius came to check the boiler, the service was fine, polite, punctual etc.
The second time, a younger and perhaps less experienced person came and did an okay job but as you can see on the photo, the work was not done to a good standard (it's not horizontal) and the person only added some sealing after I asked whether it was meant to be open so that water could potentially flow behind the wall. It was strange. They were very polite but just seemed to not have much experience. The rest of the job was totally fine (fitting a tap in the kitchen). Still fine after a year.
The third time, for the boiler check. Now, the first time the technician didn't come. I waited during the time agreed and they simply did not come. This can happen I suppose and I wasn't that bothered. But then, when the person came today (subcontracted and absolutely professional work), they had been given the wrong telephone number so couldn't reach me, and been given the wrong job specifications.
I spoke to another friend who also said that they had been happier with Celsius in the past.
The second time, a younger and perhaps less experienced person came and did an okay job but as you can see on the photo, the work was not done to a good standard (it's not horizontal) and the person only added some sealing after I asked whether it was meant to be open so that water could potentially flow behind the wall. It was strange. They were very polite but just seemed to not have much experience. The rest of the job was totally fine (fitting a tap in the kitchen). Still fine after a year.
The third time, for the boiler check. Now, the first time the technician didn't come. I waited during the time agreed and they simply did not come. This can happen I suppose and I wasn't that bothered. But then, when the person came today (subcontracted and absolutely professional work), they had been given the wrong telephone number so couldn't reach me, and been given the wrong job specifications.
I spoke to another friend who also said that they had been happier with Celsius in the past.
3rd June 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had new tap fitted in kitchen guys were really polite and helpful everything was done very professional and cleaned up after them.
May McCartney
31st May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We have always found them reliable, good value and friendly
Robert Ritchie
25th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Identify origin of leak from shower and reseal. Very conscientious and thorough.
23rd May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service
19th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The man was very nice and helpful. Made sure all our boilers and heaters were working.
19th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had an issue with our boiler. Another contractor took weeks to come see it, then never came back with the parts to fix it. We switched to Celsius and they had the problem solved in a couple of days. Richard was super nice, responsible and did the job efficiently and well. I can totally recommend them!
Eduardo
17th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
A gas engineer did our annual boiler check, he did his job really well. He was efficient, didn't mind me asking questions and even repeating some of it when my partner came home at the end of his check. I appreciate how clean, tidy and polite the whole visit was.
We also had some other work done in the house, the plumber was also kind, efficient, didn't mind the barrage of questions, and did his work really well. We had a toilet and two wash basins fixed, as well as some other issues check out.
Lastly, the office is amazing. Being able to discuss everything beforehand, getting clear answers and clear quote made this whole experience really good.
We also had some other work done in the house, the plumber was also kind, efficient, didn't mind the barrage of questions, and did his work really well. We had a toilet and two wash basins fixed, as well as some other issues check out.
Lastly, the office is amazing. Being able to discuss everything beforehand, getting clear answers and clear quote made this whole experience really good.
Kerstin
16th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler Service: Celsius did a great job from initial booking to completion of work. The engineer was friendly and thoroughly professional in all he did.
16th May 2022Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Sebastian is a shining example of customer service, he’s a credit to the company. Been using them consistently for over two years now.
Ali McLeod
16th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Replace a heat plate exchange, good overall everything is fixed and I have hot water again.
Michal Mionskowski
16th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
work done 5*
13th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Aiden was amazing carrying out the boiler service. Made all the relevant checks and explained he had charged the expansion vessel as it needed done. His apprentice Craig was very friendly and helpful.
Sean Donaldson
11th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
After trying lots of different plumbers who couldn’t fit me in I phoned Celsius who were very helpful, professional and speedy. They got us up and running really quickly and the person was really helpful.
10th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Good communication before coming and also here. Aidan explained the job and was also quick to find a solution. I’m happy with their service and would definitely recommend it.
Gabriela MacPherson
10th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Nice service
Stevo Mak
6th May 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Carried out annual boiler service Landlord safety checks diligently, with some helpful guidance on future work that may be required
Alan M
29th April 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Thank you. Installation new water system was carried out professionally. Some additional issues occurred due to my older boiler system interface that required to be addressed. These were explained & additional work carried out timely. Every interaction, including with office staff has been fabulous. No hesitation in recommending your company.
Sheila
26th April 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Engineer came on time, was quick and effective on the repair.
Excellent service, highly recommended.
Excellent service, highly recommended.
Bob
26th April 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Replacing boiler. Excellent work, on time & workmen courteous
Sandra Cameron
22nd April 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
After calling 15 Plumbers , only one of two companies that actually called back!
Emergency problem solved in less than a hour
Many Thanks for a Stress free resolution.
Emergency problem solved in less than a hour
Many Thanks for a Stress free resolution.
20th April 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler replacement and pipe repair. V good service - however took longer than I had expected to get a date for replacement and was left with no hot water for two weeks (poss due to Easter weekend).
Engineers are very pleasant to deal with.
Engineers are very pleasant to deal with.
19th April 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fast response time, good communication, the plumber was very nice and showed me what the issue was and what he'd done to resolve it.
31st March 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Shower became cold after three minutes for 45 seconds, then cold again in another three minutes. Initially diagnosed as shower valve/cartridge which was replaced. However issue recurred. Changing Mode of combo from Eco to Preheat also did not work. Plumbers came again and checked, noticing removing shower head caused no occurrence of cold water issue. A pressure limiter washer was the issue. Once removed the pressure coming through was enough for boiler not to increase its temperature and then cut out causing cold periods. Although replacing cartridge was unnecessary I feel that the final fix of the problem was worth it.
30th March 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Radiator replacement. Engineer arrived at booked time, calling ahead half an hour before arrival. Work done, and old radiator removed, with no problem.
Covid rules were followed. Engineer even swept up after finishing work.
Covid rules were followed. Engineer even swept up after finishing work.
29th March 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had an issue with one of the immersion rods, called Celsius due to the excellent reviews, glad I did. Sean was assigned to the job, could not fault the work or professionalism, would highly recommend.
25th March 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Sean did an annual service of my boiler and fixed a problem with my tank which a previous company were u able to fix - would recommend Celsius.
Updated prior to arrival too
Updated prior to arrival too
14th March 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Called out to do a really tricky trace and repair: a tiny (2mbar) pressure drop on an old property with a bunch of disused old pipelines confusing the issue. Aidan was an absolute hero, first eliminating the potential easy fixes then crawling around under the floor to track down the problem. He ended up identifying and cutting off the leaky pipe within a couple of hours. Friendly, professional and explained what was happening at each stage.
Aran W
12th March 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We chose to use Celsius as they are local and their reviews are good. However we will not use them again. Don’t get caught out. They charge £90 (in fact they tried to charge us £150 for out of hours even though they came during the day) just for them to confirm the heating and hot water wasn’t working. They misdiagnosed the issue and I was convinced they hadn’t taken the time to look properly. They just said it must be the fan as it was noisy. After speaking to Celsius who refused to discuss their quote or re-examine the issue we got a two other opinions. Both confirmed the error code shown would never mean an issue with the fan but was the circuit board. If we’d gone with them we’d have paid almost £500 and would still have had an issue. Will never use them again and would recommend against them as they do not do they job and charge a lot of money.
11th March 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Engineer communication excellent - pre arrival notification and another when arriving was of high value. Identified issue quickly and configured well within estimated time. All in all an excellent service.
8th March 2022Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
GSC and LRA have been done. The engineer is friendly and helpful.
KAM LUN MAK
1st March 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fantastic company great service fixed the issue in 24hrs couldnt ask for morw big thanks to aiden,Michael and team
Ross Horton
23rd February 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service. Excellent.
18th February 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very helpful and quick to reply
17th February 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service
Anne
14th February 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very thorough work. From quotation through to completion. So easy.
Consulted with us all the way. Attended on time. Made hood suggestions. Left no mess. :-) :-)
We have happily used Celsius Plumbing before for gas heating. Thoroughly recommend.
Consulted with us all the way. Attended on time. Made hood suggestions. Left no mess. :-) :-)
We have happily used Celsius Plumbing before for gas heating. Thoroughly recommend.
Heather and Ian
10th February 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Overall a very good experience from the moment I called to book the appointment (very friendly over the phone) to the visit of the engineers.
I will definitely use the services again and I highly recommend them.
I will definitely use the services again and I highly recommend them.
Atenea
8th February 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler and gas fire annual service , top notch
Malcolm mackay
3rd February 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I have always found Celsius Plumbing & Heating to be a highly trustworthy and reliable company. I have used them on a few occasions now, most recently for a gas boiler service. Both the administrative staff and their engineers are a pleasure to deal with. I would highly recommend using Celsius Plumbing and Heating.
1st February 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had an issue with our boiler which we needed checked out. We got in touch with Celsius after the earliest our current provider of gas and central heating could offer us an appointment was three weeks! Celsius were able to send an engineer within 24hrs.
Absolutely first class customer service from my first contact to their office to the engineer visit. Extremely impressed and would thoroughly recommend.
Absolutely first class customer service from my first contact to their office to the engineer visit. Extremely impressed and would thoroughly recommend.
Janet Sprott
31st January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very professional, fixed the problem.
Nick
31st January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Always good to use
Robert McDowall
28th January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Another tidy job. Highly recommend.
27th January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Our 2nd time using Celsius - this time for a plumbing emergency. We were able to get someone out that same evening who sorted it there and then. Great chap who explained exactly what had happened and how it was fixed.
Customer service on the phone was excellent too.
Will continue to use Celsius as our go-to plumbers!
Customer service on the phone was excellent too.
Will continue to use Celsius as our go-to plumbers!
26th January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Were able to come out to investigate a gas leak and replace some defective pipework quickly after we made contact. The engineer was great and quicky restored our gas supply at a reasonable cost. Would recommend and use again.
Andrew
19th January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fabulous company…wonderful tradesman…delightful office staff….
Let this company undertake any work you require….. you will be amazed at the excellent knowledgable tradesmen and staff. Thank you
Let this company undertake any work you require….. you will be amazed at the excellent knowledgable tradesmen and staff. Thank you
18th January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Radiator replacement
18th January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Gas boiler service, replace faulty toilet syphon PAT test/ landlords certification.
Not the cheapest but very efficient and went the extra mile to get the job sorted within the timescale we needed.
Very good explanation and service thanks
Not the cheapest but very efficient and went the extra mile to get the job sorted within the timescale we needed.
Very good explanation and service thanks
18th January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had a leak from the upstairs that was causing staining on the roof below.
From the initial callout to the work being completed, Celsius were excellent. Friendly and knowledgeable throughout. Would definitely use them again and recommend to others.
From the initial callout to the work being completed, Celsius were excellent. Friendly and knowledgeable throughout. Would definitely use them again and recommend to others.
B Campbell
17th January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Absolutely delighted with all work done, all workers on time, respectful and informed us at time exactly what they were doing, will not go past them now, definitely use again,
Robert Marshall
13th January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Non flushing toilet. Turned up on time fixed problem, professional from when I first contacted Celsius until job completed
Keith
10th January 2022Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very fast service during an emergency - friendly and helpful.
Graeme Littlejohn
23rd December 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Lovely guys, very quick, knew what they were doing and were able to fit us in at short notice before Christmas.
Elise McDonald
16th December 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius is a very reliable company. They’re always on time and get the job done properly. You can definitely count on them for anything! Will recommend highly!
Abraham
15th December 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had our boiler serviced. Engineer was very friendly and job was done quickly. Great service
Claire Duncan
14th December 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Gas disconnected to hob, and gas boiler serviced. Very helpful, efficient and friendly engineer.
14th December 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual boiler service and advice about possible pinprick radiator leak.
Heather
9th December 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent and efficient work as always
7th December 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Leaky radiator causing low pressure. Although, as it turned out, it was a straight forward fix I had no idea what to do hence the call out. The guy explained everything he was doing so learnt a lot from the information. Friendly informative and quick.
pamela clark
6th December 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
5*
Nicola Goldie
4th December 2021Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I was needing to install a new boiler. Celsius is professional and efficient (and friendly) from start to finish (obtaining quotes and installation). Mike and Bruce are superb at the job (and have a great sense of humour) and are able to answer all the questions that I had. You feel they are a team that you can 100 % trust. Hopefully I won't be needing another new boiler for the next while but would definitely recommend this company to anyone and happy to have Celsius to do any future work for my flat.
3rd December 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Workman was very good came in good time pleasant efficient man
Iain
3rd December 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I was impressed by the thoroughness and efficiency of your technicians.
I was particularly pleased to see how your technician interacted with the trainee who was with him, telling him in detail how various tasks should be carried out.
I was particularly pleased to see how your technician interacted with the trainee who was with him, telling him in detail how various tasks should be carried out.
Ala n .Mackie
30th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Came on time, cleaned up, friendly professional service at a fair price.
Brian Mackrell
30th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Arrived on date and time clean good manner and new what about repair delighted with service during these recent events and glad to know such services and repairs are available both locally and by others ! Regards jerzy george edmund elas
Jerzy george edmund elas
29th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Just a boiler service this time but Celsius fitted my boiler previously…professional and super helpful as always.
Grace
29th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had same problems shortly after Celsius carried out boiler repair. Issue was clearly not fixed. Had no heating or hot water (at a particularly cold time) and was told it would be a week before they could come again. To try getting someone else. Paid again for a different company who fixed it properly.
27th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Absolutely star plumbing engineer who did over and above what was required. Incredibly helpful - we were really impressed!
Mabel
26th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service as always! Thanks!
Andrew
25th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Gas boiler service. Friendly, efficient and helpful engineer. Arrived on time after calling to confirm. Would definitely recommend.
Janice Matheson
25th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Highly skilled, knew their stuff, arrived promptly and were really efficient.
Jo Turbitt
25th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Helpful engineer, explained problem and fixed it.
24th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Turned up on time, did a great job and gave good advice.
22nd November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The boiler had broken down late Friday afternoon. I phoned Celsius and spoke with Monique who did her best over the phone to try to get it working again. By this time it was too late to get an engineer so we had an out of hours appointment booked for the following day. Despite me constantly changing my mind about the timing of the engineer appointment she remained very patient and obliging.
Aiden (the engineer) changed his schedule to accommodate an important visit that we had, explained everything about what he was doing and was also very helpful.
My overriding impression was that I was dealing with an organisation that was very professional and had my best interests at heart. Well done Celsius.
Aiden (the engineer) changed his schedule to accommodate an important visit that we had, explained everything about what he was doing and was also very helpful.
My overriding impression was that I was dealing with an organisation that was very professional and had my best interests at heart. Well done Celsius.
17th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler Service. Done quickly by very pleasant engineers
16th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Repairs to pipe work in attic. Engineer arrived on schedule and kept me informed throughout. Job completed as required. Excellent service from plan to completion.
Nigel E
16th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I had two mains water valves replaced, plumber arrived on time, finished job on time and left job all clean and tidy.
12th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service from first contact to getting the work done. The plumber was on time, courteous and very efficient. Very happy customer!
Ruth Jepson
11th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Didn’t have to book too far ahead and price was reasonable (we got one or two other quotes). Boiler annual service was quick and efficient.
David Williams
10th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The engineer was excellent. Fast diagnosis of problems and parts ordered and installed and fixed the next day. Celsius went out there way to get the central heating back working again as quickly as possible for my 91 year old mother
Excellent service.
Excellent service.
Duncan Millar
10th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fantastic customer service
Katie
9th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Upgrading our radiators, first time I have used Celsius but very pleased with the experience. Good communication before the visit, they came out and offered a free estimate (many other firms wanted a payment to provide an estimate)
The engineer was very polite and quietly got on with the job and made sure everything was clean tidy and working before he left.
The engineer was very polite and quietly got on with the job and made sure everything was clean tidy and working before he left.
Steven Richardson
8th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
The engineer was replacing a condensate pipe to our combi boiler. Very professional, tidy and punctual. Excellent service as always from Celsius.
4th November 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Thank you for your quick response to our problem. Very satisfied and grateful for your quick response. Thank you. Jo
31st October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius quickly, efficiently and in a friendly way gave us a quote, arranged a date and completed the work. We were really impressed!
Evelyn Dodds
29th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Checking a leak. The plumber was very professional and knowledgable.
Jill Baxter
28th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service. Excellent
Stephen Carr
28th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Emergency repair to gas pipe - very quick, courteous and excellent quality of work
27th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Replacement radiator
I had 3 visits from Celsius (1st for initial quote, 2nd to remove radiator and 3rd to install larger radiator after room had been painted. Each visit was quick, thorough and professional.
Customer services is the best and communication is excellent. Engineers were polite, friendly, efficient and wore masks.
I was really happy that they made great effort to safeguard the (still drying) paintwork on the skirting board. It all looks great and more importantly is working well. Told me to phone if there were any issues and they would come back.
Can't recommend Celsius highly enough.
I had 3 visits from Celsius (1st for initial quote, 2nd to remove radiator and 3rd to install larger radiator after room had been painted. Each visit was quick, thorough and professional.
Customer services is the best and communication is excellent. Engineers were polite, friendly, efficient and wore masks.
I was really happy that they made great effort to safeguard the (still drying) paintwork on the skirting board. It all looks great and more importantly is working well. Told me to phone if there were any issues and they would come back.
Can't recommend Celsius highly enough.
Carol
26th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Yearly boiler service. Great job
Asm iqbal
26th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service as always
Robert
25th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent professionalism, reliability and consistency
Monty
19th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Engineer was very pleasant and explained the problem well and advised what to do should a similar situation arise in the future.
Gary Boyd
12th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius are the best. From your first call with them, right through to their great workmanship & as always fab customer service. Thanks a million again!
Celia Sweeney
8th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great lads.
Brian
7th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Combi boiler broke down. Had no heating or hot water. Telephone receptionist warm helpful professional. Trusted straight away when she suggested I try something first before calling out. Clear. Got engineer same day, who fixed it quickly and efficiently. Professional, friendly and helpful. Had appointment for evening (same price) but got message later offering an earlier cancelled appointment. Great.
6th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Just a boiler servicing, but great service from booking the appointment to getting the work done. This was my first time using Celsius, but I will use them again.
Sandy
5th October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fitted the new kitchen taps, renewed faulty drains, sorted the pipe work to and from the dishwasher and washing machine plus fixed leaks. A job well done, it looks like a professional job now and not a spaghetti mess!
Ian Messer
1st October 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I had 2 radiators installed. Very pleasant plumbers, worked away till they were satisfied with the job. I needed the job done quickly and Celsius did this for me. I found this firm myself as the plumber who originally started the job did not answer my calls or texts do I had to find someone else to fo it.
Linda Richards
29th September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Gas boiler service. Very courteous and efficient. Telephoned 15 mins before arrival and made sure I was aware what he was planning to do before he did it. A very painless experience.
Brian Connolly
27th September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great communication , easy to arrange & arrived as planned. Efficient, friendly & helpful.
Christine
22nd September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
On time and diagnosed in first hour
William Young
19th September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service to fulfil warranty obligations. I have no way of quantifying the work carried out as I have no technical expertise; I can only trust that what is said was done, and to an acceptable standard.
It would be good to have a 'don't know' option in your ratings-scale.
Celsius have always been polite and professional in all their business, which is why I would be likely to recommend them. The engineers are always punctual, courteous, and helpful with their explanations.
However, I find the price of an annual boiler check extremely high. I bought my boiler from Celsius, which was a significant financial outlay. Over the ten years of warrantee services I will have paid nearly £900 extra. This seems like a large additional cost.
It would be good to have a 'don't know' option in your ratings-scale.
Celsius have always been polite and professional in all their business, which is why I would be likely to recommend them. The engineers are always punctual, courteous, and helpful with their explanations.
However, I find the price of an annual boiler check extremely high. I bought my boiler from Celsius, which was a significant financial outlay. Over the ten years of warrantee services I will have paid nearly £900 extra. This seems like a large additional cost.
15th September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We have needed a plumber for ages to replace a tap and fix a toilet eco-flush, but it is hard to get someone for a small job. Celsius were excellent from start to finish. Friendly, helpful and accessible office staff. Efficient and knowledgeable plumbers. The repairs weren’t complicated, but they were quick, did exactly what they said they would do, when they said they would do it, and for the price they quoted. A really positive experience and very highly recommended.
Nick Leake
14th September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Aidan was quick & friendly and very helpful
Heather MacGregor
14th September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I used Celsius for boiler-related services in the past and always benefited from their assistance and most valuable advice when needed. I would like to say a big thank you to the Celsius Team for always going the extra mile in matters of customer service. In addition I would like to express my endless gratitude to engineer Malcolm Wilson who has recently assisted me sorting a radiator issue with second-to-none customer service and the skills expected of a professional. 5 star service indeed!!
David
David
13th September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Standard annual boiler/CH check. Engineer on time and carried out the job very efficiently. Worth confirming that the current guidelines re COVID were adhered to e.g. use of face mask
Alan Searl
10th September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Engineer telephones in advance and arrived promptly on time. Left the area we was working in the kitchen spotless and was very informative with the one or two questions we had about the system. Very friendly and polite.
Gillian Kelly
8th September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service from Celsius & Richard the engineer on the day. Knowledgeable & helpful with everything regarding our new heating system & hive set up. Would definitely recommend.
Ian Davidson
6th September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Delighted with service received. Malcolm arrived promptly. He was friendly, helpful and efficient, answering all my questions and giving me good advice about lagging a pipe. The ability to phone and talk to a person at the company is a huge advantage over other companies using automated systems and terrible "on hold" music.
stuart Robertson
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I use Celsius in my line of work as a letting agent and myself and my team have been extremely happy with their work and communication. Prices are very reasonable and they always go the extra mile to accommodate to our tenant and landlord needs. We have used them from emergency call outs to boiler replacements and the care and standard has always maintained a high standard.
3rd September 2021Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great outfit with very good communication. Have used multiple times over the last 9 years.
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Celsius Plumbing fitted new taps and chlorinated my cold water storage tank. Tasks performed to a very good standard with no fuss, no mess.
The engineer was polite and respectful throughout. Also very knowledgeable and approachable, providing clear answers to all queries raised by me.
Very pleased with outcome and would not hesitate to contact Celsius again in future.
The engineer was polite and respectful throughout. Also very knowledgeable and approachable, providing clear answers to all queries raised by me.
Very pleased with outcome and would not hesitate to contact Celsius again in future.
Steve Schoppler
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler serviced. Really nice guy explained what he was doing and what I had to do if there was a pressure problem again
Craig Nash
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We need urgent work doing to our boiler to a boiler as party of extensive finding a leak. Celsius, were just brilliant, being able to help quickly, then follow up with further repairs. I can't recommend them highly enough.
Jonathan Davies
2nd September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very impressed by the heating engineer’s ability to work through a difficult problem. Excellent service.
David Harrison
2nd September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very proficient customer service. The Celsius team were extremely courteous and tidy in going about their jobs efficiently.
2nd September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Radiator installation and heating system check up
Marty
1st September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very responsive to an emergency.
Maolcom, the plumber was absolutely excellent. Very helpful and good communicator. Helped manage the situation well.
Maolcom, the plumber was absolutely excellent. Very helpful and good communicator. Helped manage the situation well.
Chris S
1st September 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Emergency call out due to flood. Malcolm attended and was excellent and very polite.
Nothing was any problem. He couldn't have been more helpful. Thanks Malcolm!
Nothing was any problem. He couldn't have been more helpful. Thanks Malcolm!
Tam C
25th August 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Really pleased with the service. I made a booking for the annual boiler service and they came the next day. Within a few minutes I got a text and email confirmation. The engineer called me half an hour before he arrived. Just the service I was looking for as the company I have been using for many years had let me down with continually giving me dates and then not turning up on more than one occasion.
24th August 2021Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fantastic job from start to finish on a new boiler installation. Good communication throughout, kept me informed of progress and did a great tidy up job at the end. The team who did the installation were really polite and gave me a in depth talk through of how to operate the boiler. Highly recommend Celsius.
Graeme
24th August 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We were having difficulty tracing the source of a leak in our heating system, which had already caused damage to the ceiling of a room below our boiler. Celsius were prompt about sending an engineer to help us open up the damaged ceiling to trace the source, which was in an inaccessible area behind the hot water storage tank. They came and quoted for removal of the tank to inspect the leak and rectify the situation. Their engineers such as Aidan were punctual, courteous and efficient. They replaced the faulty section of piping and re-installed the hot water tank with a minimum of fuss, leaving our boiler room tidy. Communication from Celsius as a whole has always been timely, courteous and clear. We shall wait to see if no more leaks ensue but we feel confident that we can trust Celsius to follow up if there are any issues.
Rissa de la Paz
20th August 2021Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
All good. We had a shower and a new hot water cylinder fitted, and I have no complaints, all very courteous service and professionally done
Charlotte Lunn
13th August 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual Combo Boiler service carried out with care and consideration for me in these trying times.
Excellent
Excellent
Russell Anderson
13th August 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had the Hive system installed. From start to finish the engineer was fabulous. He was quick, courteous, efficient and patient!
I have used Celsius many times and I am really impressed that they have kept up their high level of customer care.
I have used Celsius many times and I am really impressed that they have kept up their high level of customer care.
RB
10th August 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fantastic service and job. Accepted job and communication was clear. Arrived early and explained potentially problem cause. Dealt with two problems swiftly and was very friendly and professional. I’ll be definitely recommending this service to friends and family. Good value for money too. Thanks again for your help.
Zuzana
5th August 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Engineer was very efficient and the work was carried out as per the quotation. Would not hesitate to use Celsius in future.
Alison Scott
3rd August 2021Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
One could not ask for better. Good customer support, answered all my questions promptly. The staff are incredibly hardworking and friendly.
Brian harron
31st July 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great friendly and professional service. Been using Celsius for many years for boiler installation and service work.
29th July 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Very quick, friendly service from both plumber and customer services. Fixed flush on my toilet in 10 mins. Would definitely recommend!
sandy blair
22nd July 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service. Engineer was really helpful!
Alan T
21st July 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great work
16th July 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Excellent service. Engineer turned up on time and was very professional and thorough.
Duncan
9th July 2021Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
We had a boiler replaced with a combi boiler. The engineer who did the work was great and even solved a problem we had with low water pressure!
Charles platt
7th July 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service and safety checks.
Aiden helped us with everything we had booked and looked at things we had questions about.
Very friendly and helpful.
Will be using Celsius again.
Aiden helped us with everything we had booked and looked at things we had questions about.
Very friendly and helpful.
Will be using Celsius again.
2nd July 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great servicing, easy to organize, punctual, friendly and high quality work, very recommended!
Simon D
29th June 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service. They managed to accommodate me at short notice and the plumber was friendly and explained to me what the problem was and what he was doing. I'd highly recommend.
Karen Davidson
24th June 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Annual boiler service.
Used hand gel before working then gloved up
Used mask.
Quick
Neat
Used hand gel before working then gloved up
Used mask.
Quick
Neat
Marianne Russell
23rd June 2021Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Prompt reliable service every time!
Vicki Richardson
22nd June 2021Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Turned up on time. Worked efficiently and tidily.
No problems encountered
Great service
No problems encountered
Great service
Alan johnstone
21st June 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Have used Celsius a few times for repair and servicing. Always excellent and brilliant friendly engineers.
Robert Morrice
18th June 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Due to a misunderstanding with my letting agent I didn't understand the access needed and left a 3 generation's old china cabinet in the hall. Mark and Robert must have emptied it, moved it, then put it all back, to get it out the way. It undoubtedly put them behind time and I am so grateful for their care. It's not worth anything, but the cabinet and it's contents have massive sentimental value to me and my family. I can't overstate how much it meant to me, and how bad I felt that I did move it in the first place! Absolutely great, great big virtual hug. Thank you so much.
Sarah
10th June 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Had a leaky tap which ultimately needed replaced. Quick and efficient service, polite technicians, easy admin with their office and all done with no fuss.
Allan T
9th June 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Our hot water system was not working. They managed to give me an appointment the same day and fix it. Excellent, professional service from the minute they answered the phone.
9th June 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Clean airlock in supply lines.
Charles
9th June 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Sebastian was really helpful and friendly and organsied everyrhing really quickly for us.
The engineer was exactly the same, super polite, friendly and helpful and talked me through what he had found.
Would definetly use your services again if we need!
Thanks a lot.
The engineer was exactly the same, super polite, friendly and helpful and talked me through what he had found.
Would definetly use your services again if we need!
Thanks a lot.
Louise Herd
8th June 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
My first and definitely last time using Edinburgh Trusted Trader. This was absolutely the worst experience I've ever had of hiring a plumber.
They charged £90 for an initial callout during which it was established my water heater was broken. Which... I already knew for free. The engineer they sent didn't follow any of the covid safety procedures they outlined, including me having to ask him to put his mask on properly. I was left for several days with the water heater leaking slightly worse than it had been before I called them out. When I checked it in the evening, I found the multi socket plug I'd raised concerns about had been left directly below the leak, sitting in 3mm of pooled water. He also left a horrendous mess, saying he'd left his cleaning things in the van.
They mistook a clear enquiry as to whether a particular model might work as a request for it and, despite repeatedly saying I didn't think it would work, went ahead and ordered it. At least they listened when I pointed out the need for a 2kW heater, rather than the 3kW one I tried asking their opinion on. But in the end they ordered and fitted a version that simply doesn't fit the limited space available.
I'm left almost £400 out of pocket, with a water heater that more or less works, but there's no way to see what temperature it's set at in the too-small space, so it's pure guesswork trying to get the temperature right.
Bonus points for making it almost impossible to reach the stopcock now and refusing to supply any paperwork guaranteeing their work.
They charged £90 for an initial callout during which it was established my water heater was broken. Which... I already knew for free. The engineer they sent didn't follow any of the covid safety procedures they outlined, including me having to ask him to put his mask on properly. I was left for several days with the water heater leaking slightly worse than it had been before I called them out. When I checked it in the evening, I found the multi socket plug I'd raised concerns about had been left directly below the leak, sitting in 3mm of pooled water. He also left a horrendous mess, saying he'd left his cleaning things in the van.
They mistook a clear enquiry as to whether a particular model might work as a request for it and, despite repeatedly saying I didn't think it would work, went ahead and ordered it. At least they listened when I pointed out the need for a 2kW heater, rather than the 3kW one I tried asking their opinion on. But in the end they ordered and fitted a version that simply doesn't fit the limited space available.
I'm left almost £400 out of pocket, with a water heater that more or less works, but there's no way to see what temperature it's set at in the too-small space, so it's pure guesswork trying to get the temperature right.
Bonus points for making it almost impossible to reach the stopcock now and refusing to supply any paperwork guaranteeing their work.
27th May 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Lovely man, arrived on time, very efficient, job done to an excellent standard, thanks so much.
Helen
26th May 2021Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
I had to get a new boiler installed due to my old one giving in. When I first called Celsius I felt relief and in safe hand almost immediately. Someone was sent out promptly in order to inspect and write up a quote. All my answers and worries were answered - I took less than a week to get that quote and it was a reasonable price. I also at the same time had someone come out to look at bath taps that weren’t running water when I opened them and this was inspected and diagnosed. I was without hot water and heating I was treated as a priority. I couldn’t recommend Celsius more and I’m going to tell anyone and everyone who tells me they have plumbing issues to call them ASAP.
21st May 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service, good guys!
Suzan
18th May 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
This is not the first time Celsius have helped us out.
Today Aiden re-routed and corrected the plumbing pipework for the washing machine. Celsius were very professional once again.
Aidan attended on time, consulted with us about solutions, made positive improvements and was very professional.
Using the services of Celsius was a pleasure end to end. Job sorted!
Today Aiden re-routed and corrected the plumbing pipework for the washing machine. Celsius were very professional once again.
Aidan attended on time, consulted with us about solutions, made positive improvements and was very professional.
Using the services of Celsius was a pleasure end to end. Job sorted!
17th May 2021Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Removal and replacement of a broken Feroli gas boiler with a new Worcester boiler. This required an upgrade to my gas supply pipe under the floorboards from the meter to the boiler approx 14mtrs. As no boiler meant no heating or hot water for the household, the Celsius team worked through a weekend for an early installation. Despite the old tenement complications, we have a great new boiler installed and fully functioning by Sunday evening. This is the 5th time I've used them. Well done again Celsius.
Graham Kerr
17th May 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Great service all round. Helped us out of a pickle (of my own doing!!) When other companies were simply willing to only charge to come and turn our water off! Chap that arrived was excellent!! Cannot fault him. Kept us updated all day. He'd been working all weekend!! Even came to us towards 9pm. Great service! Thank you! Specially to the young man that came out, we didn't catch his name, but pass it on to him please!!
Niall
11th May 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Emergency boiler repair managed quickly and politely!
Zubin
9th May 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Emergency call-out due to water leak. Quick response, explained everything clearly and identified problem quickly.
7th May 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Tap fitted outside my property. Arrived on time excellent work carried out. Left the place clean and tidy. Would highly recommend this company.
Mary
6th May 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Fixed an issue with our toilet + serviced and diagnosed an issue with our water tank. Easy to organise.
Joe
3rd May 2021Value of Products/Services or Work Performed: £1 - £1000
Ratings
Value for money
Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Boiler service. Prompt, very polite, good explanation of what was done. Will definitely use again.
Alan
This review does not make us smile, ☹.
Having looked into what has gone on, it appears clear from how this reads that the customer has got some very valid points. Straight away, we asked Trusted Trader to open a complaint on this matter, so we could resolve the issues highlighted in the feedback. Unfortunately this wasn’t something the customer wanted do. Regardless, we take this type of feedback very seriously and have completed a full and proper investigation.
As a team, we have worked so hard to during Covid-19 to ensure our team follow some of the best laid out health and safety procedures in our industry. Some of the feedback we have received on Trusted Trader over the past 18 months or so, specifically in relation to Covid has been amazing.
Having completed our own investigation into the matters raised, we don’t agree with many aspects of the customers feedback, however we respect that is their opinion and its clearly how they see things. We are sure if the full complaints procedure through Edinburgh Trusted Trader was allowed to have been opened, all the points in the feedback would have been addressed. None the less, if the customer wishes to contact us directly to discuss this further, we would be more than happy to go over the points directly.