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Edinburgh
Trusted Trader

BR Domestic Appliance Specialist

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 5.0 out of 5 based on 413 reviews and feedback.
Trusted Trader member since 2018.

BR Domestic Appliance Specialist
22 Parsonspool
Bonnyrigg
EH19 3NP
0131 510 7444
07979 646 519

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Business Information

With over 30 years experience in the Domestic Appliance Industry, I started my career with an Edinburgh firm, ACE Domestic Appliances. After 10 years service I moved to work with National Homecare (Servis UK) and was approached by Alan Wallace, of Wallace’s Domestic Appliances to take a position with his reputable company.

Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.

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Reviews and Feedback

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5.0 out of 5 based on 413 reviews.
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review stars review stars review stars review stars review stars   1st October 2022
Value of Products/Services or Work Performed: £1 - £1000
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Our 20-year old washing machine motor failed. We contacted Billy on a Saturday who said he could come Tuesday to see if it can be fixed. We expected that we might need to purchase a new machine, but no, it was repaired and working just great. In addition we wanted a new seal fitted if it worked, and it was. Just great service - Billy very pleasant to deal with, we admire his expertise and will recommend to friends.
review stars review stars review stars review stars review stars   19th October 2022
Value of Products/Services or Work Performed: £1 - £1000
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Billy came when he said he would (the next day in the morning) and sorted out our washing maching with a minimum of fuss. He is a pleasant person who clearly knows just what he is doing. Would not hesitate to use again.
review stars review stars review stars review stars review stars   24th October 2022
Value of Products/Services or Work Performed: £1 - £1000
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Did a good job fixing my washing machine, it broke again after he left and he came right back at no extra cost. Again the machine seemed to be working, he said if it broke again he'd come back in a couple of days with a new part. The machine did break again but my wife decided to get a new machine. He refunded half what we'd paid as per his original quote.

All round happy, would definitely recommend.
review stars review stars review stars review stars review stars   2nd November 2022
Value of Products/Services or Work Performed: £1 - £1000
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Billy was fantastic. My Dyson stopped working so he picked it up and returned it the following day, all in working order. Competitively priced too. Great customer service from start to end. Billy himself was very friendly and certainly someone I would recommend and will be using in the future.

review stars review stars review stars review stars review stars   2nd November 2022
Value of Products/Services or Work Performed: £1001 - £5000
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Fast, reliable and professional. would recommend.
review stars review stars review stars review stars review stars   9th November 2022
Value of Products/Services or Work Performed: £1 - £1000
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There was a dishwasher problem in he flat. Although when switched on it made the right initial noises it failed to operate. I arranged a visit from Billy and he was able to sort the problem for a very reasonable price. I was impressed with how quickly he was able to fit in a visit and he came on time. I will certainly turn to BR Domestic first if I have repair problems in the future.

review stars review stars review stars review stars review stars   9th November 2022
Value of Products/Services or Work Performed: £1 - £1000
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Dyson needed serviced and a new battery fitted. I provided the battery and Billy collected the Dyson, completed the work and delivered it the next day. Helpful, friendly service, highly recommended.
review stars review stars review stars review stars review stars   17th November 2022
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine door lock mechanism replaced.

A friend recommended Billy to me, and when I spoke to him just after lunch he said he would pop out in the afternoon to see me. He was absolutely true to his word and arrived promptly and fixed the washing machine door lock in no time. All in all, from first call to repair was just under two hours, and all for a very reasonable price.

I am very pleased and impressed with the speed and quality of the service and would definitely recommend Billy.
review stars review stars review stars review stars review stars   5th December 2022
Value of Products/Services or Work Performed: £1 - £1000
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We had a washing machine door seal replaced and while he was there the engineer gave us some helpful advice about an oven that was tripping the RCD
review stars review stars review stars review stars review stars   16th December 2022
Value of Products/Services or Work Performed: £1 - £1000
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Phoned this company regarding my dishwasher that was showing an error code. They were really helpful and rather than come out and charge me suggested what I might do easily myself to clear the code, which worked! So unusual these days to get someone friendly and helpful, would definitely make me want to use them again if needed.

review stars review stars review stars review stars review stars   20th December 2022
Value of Products/Services or Work Performed: £1 - £1000
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Dishwasher wasn't draining so wasn't working. I looked up recommended traders on this website and went for BR Domestic Appliance Specialist based on their positive reviews. I was very fortunate in that they were able to come out the very same morning I phoned - a bonus to be squeezed in last minute before Christmas. Job was completed quickly and cleanly. Would definitely use again!
review stars review stars review stars review stars review stars   9th January 2023
Value of Products/Services or Work Performed: £1 - £1000
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I had a leaking seal on my washing machine. Called BR to see if they could fix the problem. They got back to me with a price and came out the next day to replace the seal with no hassle.
Would definitely recommend them!
review stars review stars review stars review stars review stars   11th January 2023
Value of Products/Services or Work Performed: £1 - £1000
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I had a problem with my tumble dryer. Phoned BR and Billy came the next morning and was able to repair on that visit. Very helpful. Highly recommend
review stars review stars review stars review stars review stars   11th February 2023
Value of Products/Services or Work Performed: £1 - £1000
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Our washing machine has been periodically not working properly and not finishing cycles, so Billy came out promptly and advised me what the issue was and how much it would cost to fix it. He advised us that it would be better to buy a new machine because of the age of our washing machine. I really appreciate his honestly and sound advice, somebody else could have made a fast buck by fixing the machine but Billy's honesty and integrity meant he gave us invaluable advice and even went the extra mile by helping me narrow down the search for the new machine. I wouldn't hesitate to use BR Domestic Appliances again or recommend them, 5 star service!

review stars review stars review stars review stars review stars   15th February 2023
Value of Products/Services or Work Performed: £1 - £1000
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Our washing machine was repaired by Billy.
He responded to an initial text immediately. He came to do the job when arranged and completed the repair expertly.
He is professional, reliable and efficient. I would not hesitate to recommend him to anyone and I have done so in the past. Everyone who has had him to do work speaks very highly of him.

review stars review stars review stars review stars review stars   17th March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Excellent prompt service. Will definitely recommend to friends and I will use this company again.
review stars review stars review stars review stars review stars   23rd March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Called Billy as my elderly Mother's oven caught on fire and I hoped it was fixable. Billy turned up the very next day as agreed and resolved the issue straight away. Source of the issue was fat on the grill element. There was absolutely no overselling, replacement of parts that were not required etc, Billy simply burnt off the fat and the oven is back to fully working.
A very honest and dependable service I will certainly be using again.
review stars review stars review stars review stars review stars   29th March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Phoned on behalf of an 87 year old neighbour, whose lower fan oven had stopped working.
Was talked through a quick fix, as it had gone into standby mode, and problem sorted in minutes. No charge!

Outstanding service. Will certainly recommend to anyone I know, or who asks

review stars review stars review stars review stars review stars   31st March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine had been leaking quite badly. I called BR and he was able to come out to look at the machine that day and found the problem. He ordered a new seal and came the next day to replace it. Service was excellent, very helpful, would highly recommend and would use again.
review stars review stars review stars review stars review stars   3rd April 2023
Value of Products/Services or Work Performed: £1 - £1000
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Within a few hours of contacting Billy he came to our home and sorted the faults in our oven on his day off. We would certainly recommend BR Domestic Appliance, excellent service.
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