AIM North Ltd (Access Inspection Maintenance)

We had A.I.M. out to clear our guttering in our city centre tenement. Communication was great, really straightforward and responsive. They arrived when they said they would, and were very respectful of the house and pleasant to deal with. I will absolutely use them again, and would recommend them happily.

I discovered areas of damp within my house, linked to the roof. After contacting Phil having found his details online, he (incredibly promptly!) came to have a look and assess the work that may need doing. From the moment he arrived, it was obvious he was incredibly experienced and he made a full assessment of the likely scope of works including removing courses of the roof tiles, replacing a perished membrane and solving an issue of water ingress around the window 'shoulders'. The quote AIM provided - which was incredibly reasonable and amazing value for money - arrived quickly and provided a full breakdown of the work they proposed undertaking and a solution to the water ingress around the windows. Despite the fact they were clearly busy (there were a number of days of storms and high winds which will no doubt have set them back with their volume of work), Phil and Trevor arrived to carry out the work within the timescale they had quoted, and they were able to do it without the need for scaffolding which also represented a huge saving on the work. They were prompt, efficient, incredibly tidy and organised, and a delight to have working on the property. I was kept informed about the job throughout and I am incredibly pleased with the standard of work undertaken. Now my neighbours are asking for AIM's details as I have one of the best looking rooves in the street! It's rare you find such quality tradesmen and I can highly recommend AIM.

I am pleased with the work done by the AIM North LTD.

Phil's team cleaned the gutters, repaired slates and sealed the joints. They were prompt, friendly, efficient and thorough.

I would use them again and highly recommend AIM North.

AIM North Ltd are the best roofers I’ve used in over 40 years. As well as communicating well and doing a good job when they said they would, they did additional last minute work repairing a patch of damaged rendering and removing several bags of rubble and tangled wires - at no extra cost. Highly recommended.

A great job completed and on time too.

Phil communicated fully from start to finish, issued a detailed report before undertaking the job with a full breakdown of costs and images of the issues that needed to be resolved.

The work was undertaken swiftly and efficiently with a follow up report and images of completed work.

The overall cost of the job was half that of the next quote with exactly the same results.

Highly recommended trader!

Phil helped us fix a cast iron down pipe which was split and leaking. Without needing scaffolding they repaired the down pipe with a fibre bandage system via rope access. They checked the down pipe internals with a camera. Prompt, friendly, very happy and will use again.

Phil did an overhaul of our tenement roof. He was thorough and professional and did some extra pointing without charging us. We have used Phil"s services a number of times and will continue to do so. Thoroughly recommended
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Phil and Chris worked around the weather and sympathetically with our over 200 year old building and its quirks.

Lead work and re-slating were the main work, but window frames were sanded, filled and painted as well.

In short, great service, very professional, helpful and reliable.
Phil was recommended by a friend and his team have done two jobs for us to date.
The first was a tricky job involved lifting shiplap boards to reinstate lead flashing (incorrectly removed by a previous roofer). Very tidy result.
The second was to restore a bedded verge on our roof, which solved a problematic leak.
Even when very busy he managed to fit us in.
Phil communicates really well at all stages - during quotation visit, arranging work, and emailing helpful photos of roof condition before and after work.
He listened to my novice questions and offered pragmatic solutions.

I thoroughly recommend AIM North.

Phil's company is exceptional! I asked him to quote for some roof, guttering and masonry work. He came to look at the job promptly, did a thorough investigation and explained clearly what needed to be done, showing great patience with my numerous basic questions. The price was very reasonable and AIM North even included a couple of small additional jobs while completing the work.
As the work was a shared repairs job, it took a while to source the funds. Phil was very understanding and scheduled the work to allow me to get the funds in place. The work was done efficiently and to a very high standard. The AIM North team are friendly, helpful and highly professional. I strongly recommend them!

Re-pointed roof hips and ridge tiles. Fantastic service from start to finish. Cannot recommend enough. Will definitely use again in the future when needed.

Competitive price, clear information provided and good communication.

I wouldn't hesitate to recommend A.I.M North Ltd. This is an excellent firm.

Phil and team did a good job of window fascias at height, and also (I noticed) gave the gutter a clean while they were there (a wee freebie?). They re-arranged their schedule to fit around the window fitters.

Phil was really easy to communicate with, comes across as trustworthy, straight talking, can-do. I'd had quotes from other firms, who didn't have the quality of customer interaction (it seems like quite a 'macho' job, but there's no 'macho attitude' or patronising chat from Phil, which is appreciated).

The job was fairly priced and materials receipts were provided (so costs were transparent). Be careful who you go with in Edinburgh - one of the quotes was almost twice as dear as A.I.M North Ltd.

Good work Phil and team!

The service was really professional and carried out to very high standards. It also constituted really good value for money. On top of everything else, everybody was incredibly nice!

Phil and a colleague repaired cracks in several of our chimney skews, cleaned the gutters, and replaced slates. (It's one of these complicated Edinburgh tenement roofs.) Obviously time will tell how well it was done, but two weeks later there are no leaks despite heavy rain, so it looks good.
Excellent customer service all the way through: Phil came for an estimate, listened (which is remarkably unusual for tradesmen) to what we needed, gave a reasonable estimate in good time, showed up when he said he would, actually seemed to enjoy the work, and answered some questions even after we had paid up. Sent some photos with the both the estimate and the invoice, which was also appreciated.

Slates replaced, re-pointing to mortar around chimney. Cleaning / clearing chimney gutter.

I am delighted that AIM North were recommended to me by a friend. I can’t fault their service at all! Phil came to review my roof the day I called then e-mailed a quote with photos. Work was completed quickly and photos taken to show repairs. I would highly recommend AIM North! So pleased with their service from start to finish and quality of their work was fantastic.

Our roof had slates missing and a suspected issue with our side chimney. On contacting the company, Phil responded quickly and provided a reasonable quote for the work expected. He arrived on time to undertake the work and his communication was really good throughout, keeping us up to date on what he was doing and where works were needed.

Despite difficult weather conditions, Phil and his team mate completed the work quickly and safely. He had a really professional, friendly and pragmatic approach to the work needed & I wouldn't hesitate to use him again if we need roof works doing in the future.

We were very happy with the work undertaken by Phil. Very professional and slick organisation, they clearly know what they were doing and have left our gutters beautifully cleaned out ready for winter. They even sent us photographs of their work.
Very highly recommended

AIM North Ltd were brilliant in the work that they did. They were helpful and most importantly straight talking. They told me exactly what was needed and provided advice on what needed to be done.

On top of this they were professional, friendly and communicated extremely well with me.

I would highly recommend this company especially for somebody that doesn’t have all the knowledge or understanding regarding roof and guttering repairs and maintenance.

I am always extremely worried about cowboys and have been caught out before. AIM North are not cowboys. Thank you

Various roof repairs on two properties. Helpful and timeous. I would recommend AIM to others.

I have used Phil and his team twice now for different roof jobs and I’m very happy with the service which is always done very quickly and efficiently. Would definitely recommend and will use in future if needs be.

Phil sealed a hard-to-access leaking pipe for us and inspected our roof to give us an idea of condition. He was professional, polite and really knew his stuff. I will happily use AIM again in the future.

Emergency guttering clearance and repair - next day service, quick on reply, on time and overall very helpful. I would definitely recommend and use again.

AIM carried out a roof repair to a tenement block for me in Dundee. Slated repaired, repointing work, re-sealing of a skylight and clearing gutters. Even repaired a down pipe for no extra charge.

Really professional job and excellent communication from start to finish. Would definitely use again in the future!

We had a leak in our skylight. Phil came to have a look at it and arranged a date that was convenient for all. A great job and a friendly and professional guy, explained everything he was doing, showed photos of the work done at the end. Job was quicker than expected so the price ended up as being less than the original quote. It's been pouring this week and no more water coming in so the job has clearly stood up to stress testing. Would absolutely call Phil again if there was any work to be done - a complete gent. Highly recommended.

Phil Norris carried out harling repair on external walls
The work was very efficiently and economically done and I am very pleased with the result
The contractor cleaned all surrounding areas thoroughly and he was most helpful and courteous throughout. I could not expected a better outcome and am glad to have used the Trusted Trader scheme

I would have no hesitation in recommending this contractor again and would the company if circumstances required

Arrived punctually on agreed date and time.
Initial work was of a high quality and used again for second job.
Excellent finish and would strongly recommend for both honesty and integrity.

Happy with finished work which entailed removing cracked cement work to front of property and making watertight. Job was carried out with limited inconvenience to myself.

Phil and his colleague did a brilliant job. They were friendly and courteous, explained the job and how long it would take. They were very tidy and took away all the debris. Thoroughly recommend!

I was very happy with the standard of work given. I found the team to be reliable, they worked well together and left my property clean and tidy. I would, and have, recommended to friends and family.

Loose chimney pot removed, chimney repainted and chimney top made good. Very happy with the standard of work carried out.

Phil did a splendid job for us and we were delighted with both the end product but also the manner in which he conducted business by keeping us well informed and a courteous disposition. I would recommend him highly.