The East Ayrshire Trusted Trader scheme

The East Ayrshire Council Trusted Trader Scheme is a local business partnership with all members fully vetted by Trading Standards, and the scheme is supported by Police Scotland.

The aims of East Ayrshire Trusted Trader are to:

• increase consumer confidence
• promote good practice within local businesses
• help prevent doorstep crime.

Applications are invited from East Ayrshire based businesses or businesses who can demonstrate that a significant proportion of their work is conducted in East Ayrshire.

The elements of the East Ayrshire Trusted Trader scheme

The East Ayrshire Trusted Trader scheme is made up of East Ayrshire Council, East Ayrshire Trading Standards Service, Kent County Council Trading Standards ADR and Trusted Directory Services (TDS).

The Council back and oversee the scheme, with the vetting process carried out by Trading Standards Officers. Trading Standards also ensure Traders adhere to the Code of Practice and will intervene in disputes when required.

Kent County Council Trading Standards ADR allows impartial adjudication when a dispute arises between consumer and business and can be settled outside of court. TDS is responsible for scheme administration, customer service and website support.