The West Dunbartonshire Trusted Trader scheme

Trusted Trader was launched by Dundee City Council Trading Standards in 2005. Its simple aim was to encourage local businesses to sign up to a code of practice that will give consumers confidence in the standard of service they expect to receive. The success of the scheme in Dundee has seen it become adopted across many different local authorities, all of which conform to the same standard Code of Practice.

West Dunbartonshire Trading Standards launched the West Dunbartonshire Trusted Trader scheme in 2015. In April 2021 the scheme was migrated over to the purpose built Scotland Trusted Trader platform, which incorporates many Trading Standards Trusted Trader Schemes.

The West Dunbartonshire Council Trusted Trader Scheme is a local business partnership with all members fully vetted by Trading Standards, and the scheme is supported by Police Scotland.

The aims of West Dunbartonshire Trusted Trader are to:

• increase consumer confidence
• promote good practice within local businesses
• help prevent doorstep crime.

Applications are invited from West Dunbartonshire based businesses or businesses who can demonstrate that a significant proportion of their work is conducted in West Dunbartonshire.

The elements of the West Dunbartonshire Trusted Trader scheme

The West Dunbartonshire Trusted Trader scheme is made up of West Dunbartonshire Council, West Dunbartonshire Trading Standards Service and Trusted Directory Services (TDS).

The Council back and oversee the scheme, with the vetting process carried out by Trading Standards Officers. Trading Standards also ensure Traders adhere to the Code of Practice and will intervene in disputes when required.

TDS is responsible for scheme administration, customer service, assisting in dispute resolution and website development.