Raising a Trusted Trader concern or complaint

Please only use this form for issues relating to Scottish Borders Trusted Traders.

For any consumer complaints not related to Scottish Borders Trusted Traders, you will need to use the consumeradvice.scot consumer helpline, 0808 164 6000. Step by step instructions are here: Reporting Traders to Trading Standards

Please complete all the following fields. Your details will remain 100% secure.

Your name

Your e-mail address

Enter your e-mail address so we can respond to your query.

Contact phone number

Enter a contact phone number in case we need to get in touch.

Trusted Trader business name

Has the trader actually started or completed any work for you?

This is to help us to establish if an issue is regarding work underway, previously done, or regarding something else such as customer service.

Has not started any work
Has started work / job is underway / paused
Has completed work

Have you paid the trader any money, in advance, part payment or full?

This is to help us establish at what stage the work or issue is at.

Not paid any money
Have paid some money in advance or part payment
Have paid in full

Primary trader contact name

Who is the main person you have been dealing with?

Overview of issue

Please give a brief description of the issues or problem. We will then contact you, recommending the best course of action.

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