SCOTSS Approved Trader vetting process

All traders have been vetted by SCOTSS before being allowed to be promoted as an Approved Trader. This will ensure all members:

• meet the high standards as required by the scheme
• legally declare any and all information they have given is correct
• agree to conform to the Code of Practice.
All traders are required to generate customer reviews during their membership giving consumers a means to make a judgement based on other people's feedback.

SCOTSS representatives perform a number of checks on a trader's business as well as the business owner.

Some parts of the vetting process are mandatory and failure will mean an applicant is excluded from joining. In this case full details, along with any required changes, will be given to the trader who may be asked to apply again in the future.

Failing other parts of the vetting process does not automatically mean a trader is excluded from joining the scheme. Scheme representatives will give advice and try to assist traders to comply with the scheme, allowing them time to make improvements before continuing the application process.

Traders that decide to withhold information or fail to answer any questions honestly, may be investigated and appropriate action taken.



Business checks

• run background intelligence checks through commercial risk analysis databases
• search for any ASA (Advertising Standards Authority) adjudications against the trader or their websites
• check the trader is not going into liquidation
• search Health & Safety Executive Public Register of Enforcement Notices
• carry out an open web search for any negative history relating to the trader
• inspect the trader’s documents ensuring there are no unfair terms and the wording is legal and clear
• check compliance with the Companies Act
• check business website compliance
• check business social media compliance
• check any submitted reviews to ensure they are authentic
• check membership of any advertised trade associations
• ensure compliance of any trade association code of practice
• check that the business has adequate health and safety procedures in place.



Business owner checks

• Companies House Director Report
• check Disqualified Director register
• search for any ASA adjudications against proprietor
• confirm applicant has public liability insurance and any required employer liability insurances
• trader audit interview, to cover best business practices
• ensure business owner understands and meets the SCOTSS Approved Trader Code of Practice.



Limitations of the scheme - information for residents

Whilst we have put in place as many measures as we can to protect you, neither SCOTSS Approved Trader nor Trusted Directory Services Ltd are directly involved in any agreement between you and the trader, so we cannot be held liable if things go wrong.

Aspects of traders that have not been checked prior to approval on to the scheme:

• quality of workmanship
• financial status of a trader (we do check whether a trust deed is in existence or the member has been declared bankrupt in the last six years and sometimes require a credit report)
• criminal record (although in some cases we may ask for evidence of this).

In the event of a problem or issue with a trader, the scheme can offer assistance via our customer complaint and dispute resolution process. We will always try to help to avoid matters going to court.

However, if you have a problem which you believe is criminal in nature, then this should be reported to Police Scotland. In an emergency, always dial 999, otherwise, to report a crime, dial 101.