Thomson Heating Group Ltd

Replacement gas boiler.
David was extremely professional and knowledgeable. Work was completed within the time scale given. No mess and explained everything regarding the digital controls. He even set the times and temperatures for us. The old boiler was taken away the next day and the work done in sealing the flue was perfect.
I would have no hesitation in recommending this company. Thank you .

Happy with work done

Our boiler died one Thursday and Thomson Heating fitted a new one for us on Saturday of the same week. There was no option as the parts we needed to effect a repair just weren't available. Their engineer, Chris, a very efficient, tidy worker, completed the job in just a few hours and when he left you would never have known he’d been there… apart, that is, from the shiny new boiler. Having your boiler go down can be quite a traumatic experience but everyone at Thomson Heating pulled together and sorted it within 48hrs. Excellent customer service. I’d recommend this company to anybody without hesitation.

New boiler installed excellent and very professional Job completed by Engineer
Would be very happy to recommend your firm to anyone for prompt and reliable service.

Looking for a new boiler?

That was where we were …….and couldn’t find any friends who could personally recommend anyone reliable to do the work . So like many it was with trepidation we started to search the internet for a local heating hero!
It wasn’t long before we came across really good reviews for the Thomson Heating Group, and with the usual scepticism called their office. The girls in the office were very helpful, and when they realised that we needed the boiler sooner than later, David, the main man himself, arranged to come away from a job and quote for the work we required.
The quote came through the next day and work was started about ten days later.

Special mention should go to Chris, the engineer who completed the majority of our work ……which I failed to mention included the replacement of all the radiators, 4 of which had to be relocated! The job took slightly longer than anticipated due to the construction of our flat, which meant the radiator moves were ‘slightly challenging’. Chris put in a special effort to ensure we were back up and running as quickly as humanly possible.

We are very pleased with the work carried out and have no hesitation in recommending Thomson Heating Group.

Really professional and courteous service from my initial contact all the way through to fitting my new radiators. David and Hazel were great at outlining options and answering any of my questions. Delighted with installation - went really smoothly and placed was left spotless by the engineer. Many thanks.

The Gas and Electrical work was carried out timeously and without any problems. The Thomson Heating Group were first class throughout the whole job, and I would recommend any one who has a problem with Boilers/Stoves etc. to contact them and if they decide to go ahead, they will not be disappointed,

Great service. Arrangements made for the visit, confirmation the day before, engineer arrived when they were due.
Work carried out quickly and very efficiently.
Problem solved!

A pleasure to deal with. A quick phone call and a picture sent of the problem with my boiler. Engineer called the next day and carried out the repair. Very pleased with their customer service. Would definitely use again.

New Boiler fitted . I thought I might have a bit of a wait to get this work done - however Thomson's managed to survey , quote and fit in just over 1 week . The work was completed in one day and all rubbish removed - doesn't get much better I think.

Annual boiler service. Always a first class experience.

New boiler installed work carried out satisfactorily and within days can't thank you all enough for your care and attention to my problem

Many thanks to Thomson Heating Group who provided all within 2 weeks near Christmas, a 'same day' follow up call to my initial enquiry (to replace 1 radiator), provide a written quote based on photographs I sent after their guidance. Attended on a day that suited my commitments. The engineer Chris was prompt, friendly and worked efficiently before finally cleaning up his work area before leaving. A thank you to to Customer service Lorraine and Hazel who spoke to me on the telephone.
I definitely recommend.

Had a power flush and hive heating installed by Thomsons. Can't fault Thomsons from start to finish. The Engineer David was outstanding very respectful of my home and explained everything he was carrying out . Brilliant Company.

We had a new boiler installed and gas fire serviced. Very happy with all aspects, we were given three quotes with lots of information to make a decision with no sales pressure at all. We are very pleased with the new boiler, the installation was done on time and work very tidy. All staff were friendly and courteous and great communication. We shall be using for ongoing servicing of boiler and gas fire in future.

We recently purchased out property, we employed Thomson Heating to check over the existing combination boiler, connect the existing HIVE control system and instruct us on how to efficiently use the system.

The engineer was very efficient and took time to instruct us on the most efficient use of the control system.

We were extremely impressed with the engineer.

Thomsons came recommended by our daughter and son who have both used the company before and were pleased with the standard of their work. Our experience started with us asking for a quote for a new boiler and for it to be moved to a new location.
After accepting the quote we agreed a start date for the works and the workmen arrived when we were told they would.
On the first day it was two very personable workers who arrived and they both worked hard and cleaned up after themselves.
The second day there was only one worker who never stopped and worked late on the Friday night to complete the job. He took his time explaining how the new boiler worked and did not seem to be put out that he was still with us so late. We would definitely use Thomsons again.

Went out their way to fit the job in quickly as I needed a leaking radiator replaced before a new carpet was fitted.

Genuine good quality customer service over the phone and also by the engineer who did the job. Clean and tidy job by the engineer who clearly took pride in his work.

Highly recommended.

Boiler service and radiator blockage. From start to finish the company were superb in every way. Communication, quality of work and feedback on service A1. Will definitely use them again and have already recommended them.to friends. Iain and Georgia

I just got my new boiler from Thomsons from start to finish
it was very professional and everyone at Thomsons from the
Office staff and David who came out to my home to survey the job and the two engineers Chris and Lee were great. The job was done in a day and the guys done a great job and left my place clean and tidy.
Thanks again guys for a great job

Great customer service from the moment we got in touch to arrange a quote. The guys did a fantastic job installing a new Combi boiler to replace our old system boiler. Delighted with the standard of work and would not hesitate to recommend Thomson Heating Group

Replacement of old radiators.

Efficiency at every level – from the immediate response to my email inquiry, followed by site visit by David within a day, quote received and accepted, date arranged for works to be carried out a few days later. Excellent job by Chris and Kevin on the day, unobtrusive and extremely tidy.

I have absolutely no hesitation in recommending this company, and would certainly
use them again in the future.

My boiler was repaired very quickly and skillfully by Kevin. They are a very professional company and I will use them again in the future

Installation of a new boiler.
Excellent service.

Replaced a 16 year old Worcester boiler with a new model. Good advice given , good communication with the office and a trouble free installation. This company did what it said it would on time and at the price given. 10/10.

Responsive, Reliable and particular empathy for helping in my elderly mother's home.
Both the office assistance before the visit and after also extremely understanding and efficient.

Full new heating system put in. Service from David’s first visit till job finish amazing. Chris and Lee fantastic guys. All I can say is 100% job done. So happy with everything and you wouldn’t even know they had been. Thank you so much for a wonderful job and would highly recommend thomson heating.

Central heating system boiler annual service.
The service provided was prompt, professional and courteous.

Amazing service as always
2nd time using company and wouldn't hesistate to reccomend or use again.

Worcester Bosch boiler install. Excellent company. great communication and standard of work. Would give them 10 stars if possible.

Our boiler had stopped working during a cold spell leaving us without hot water and heat.
I called first thing on Monday morning and the problem was fixed by dinner time.
Professional approachable staff who go the extra mile even when there is a wee blip.
Couldn’t rate the company highly enough. 10/10

We recently had a new boiler fitted by Thomson Heating Group. Service was excellent from start to finish. Work was completed within two days with minimum disruption. Would highly recommend them . Excellent job .

Have just used Thomson Heating to install our hive mini. Arrived bang on time and was very polite and helpful explaining how everything works.
Would highly recommend

Thanks guys!

New central heating boiler installed. We were very happy with the service from David and Chris from Thomson Heating. David was very thorough in trying to diagnose the initial fault when we had no heating and then arranging a quick installation date when we decided to go with a new boiler to replace our 20+ year old boiler. Several options were provided in different price ranges. Chris was punctual, professional and worked extremely hard on installation day. Very happy customer.

Had a leaky boiler pipe. David came and sorted it for us. Lovely chap. Very knowledgeable. Decent prices. Would highly recommend.

Excellent service provided by David when servicing, repairing and also fitting a Hive System. Very reliable and professional

Annual Boiler and gas fire service plus some additional help with central heating which we felt was 'under performing'. Delighted with the communication interaction , (combination of voicemail and reply via text)and the resulting work .

Nice and friendly service, will use again

Chris started on time and cracked on with the job, old boiler removed and new one installed. Very little mess. On completion he went through the controls and explained everything. Would definitely recommend, a very impressive company.

Thomson Heating have been servicing my boiler for the last few years. I have been very happy with both their reliability and work quality. I will continue to use them in the future and I would recommend this company.

Now my preferred Heating Engineer.

The boiler had its yearly service

I have had my central heating system serviced by Thomson heating group for the past few years and have now taken out an annual heating service plan. I have always found them to be courteous and professional, and I have always felt that my heating system is in experienced hands. I wouldn’t hesitate to recommend them and plan to continue to use their service for years to come.

Faultless service. Clearly value their customers. Will definitely use again.

Annual boiler check. As usual, polite, efficient, and an absolute pleasure to deal with.

I had no hot water or heating from my Vokera Combi boiler and called Thomson Heating and left a voice mail.
Within a couple of hours I had a call back and arranged and engineer for the first available appointment.
As promised I was given a time slot ahead of the appointment and the engineer arrive exactly at the stated time.
I have only praise for the fantastic value ,excellent communication and professional service and will be using them in the future.
It’s refreshing to come across such a great business and I would highly recommend them.

We had our old boiler replaced along with most of the radiators in a property we recently purchased.

We selected Thompson Heating Group having used them install a new boiler in our last property. From that experience we knew we could trust this company to provide the best possible service and provide true value for money including the cost of the system supplied and the highest quality of technical service and customer support available.

We know we can rely on the Thompson Heating Group for any future support of the system should that be necessary and highly recommend them to anyone seeking a a new central heating system, repairs to an older system or for a maintenance contract for such systems..

boiler service

Friendly service at a good price. Would highly recommend.

Very efficient boiler service
Careful and polite technician

New boiler a few years ago. Get my boiler serviced every year. Cannot fault them. Excellent service and great value. Highly recommend

Had no hot water or heating. Got an engineer the same day and problem sorted. Lovely staff and excellent service. Highly recommend.

Service on boiler carried out as arranged.
Efficient and courteous engineer.

Hazel responded quickly to my question and quote received. Appointment arranged. David arrived as arranged. Very civil and provided some advice. Work done quickly and David left area clean. Got gas fire disconnected and pipe capped. Average price but very pleased with service. Would use again and recommend.

As always excellent service with great customer service from Thomson Heating.

1. Annual Worcester Bosch boiler service to maintain long warranty. Making the booking was so easy and confirmed back by email. Couldn't have been more helpful for arranging for me. Engineer was very tidy and took me through what had been checked and left a full service document to keep with the system.
2. Based on the great experience for service had Thomson Heating Group back within two weeks to replace an old radiator and valves and to replace a broken TRV in lounge. All done quickly, cleanly and with no issues at all.

Cant recommend them highly enough.

Prompt service, excellent engineer, fixed in less than 24 hrs, very clean worker,

I had read pervious reviews and had decided that this local company was the one to replace my old gas boiler. I was not dissapointed. From the initial contact to have a site survey and quote for a new boiler to the installation the whole experience from start to finish was what I can only class as 5star. David and his team have the 3 P's they are polite, punctual and professional.
I will be using them going forward to carry out my boiler servicing and any other gas/heating issues I have.
From my experience I can say you will not be dissapointed if you use this company.

I recently had my gas boiler serviced by Thomson Heating Group. Contact with the office to arrange a date and the actual service were carried out in a very professional manner. It was great to be able to use a local company that you can trust.

New Boiler fitted perfect job and radiators all replaced even cleaned up when finished would not use any other delighted with the quality of work. 10 /10

Thomson Heating was recommended to us and installed our boiler in 2018. We've had it serviced every year by Thomson and have found them to be very reliable and to provide a first-class service. We would have no hesitation in recommending such an excellent company.

I have been using Thomson Heating for all my boiler and central heating needs for several years. Everyone, office staff and engineers, are unfailingly polite, helpful and efficient. The engineers are prompt and work quietly and efficiently. I would, and have, recommended them to friends who have all been equally delighted with their service.

Boiler stopped working. The engineer came out same day. Needed a fan - a price was given and accepted on the same day and the boiler fixed the next day. Very efficient and clean working.

They arrived on time and spent two days working really hard to install our new boiler great service, no mess left behind.

Boiler service. Requested Tuesday. Completed Friday. Quick service and value for money. No issues. Certificate emailed. Payment made by card for convenience.

Thomson Heating installed all new radiators, New Boiler and Hive Control system. Performed pressure flush and chemical clean of system piping.
They removed water tank from loft and water heater cylinder from cupboard space. They disposed of all materials. Additionally, they relocated radiators throughout the house and installed new modern black radiators and individual control valves.
They arrived early each day and were absolutely professional throughout the work.
5 star service!

We replaced our regular boiler with a combi. Great communication and high quality workmanship.

Gas fire and boiler service. Appointment to suit, turned up on time, didn't leave any mess and used mats to protect my surfaces, couldn't ask for any more.

WE had our new gas hob fitted. the engineer who came from Thomson was friendly, knowlegable and informative. he carried out his work quickly and was very tidy. we would not hesitate to use Thomsons again.

Annual boiler service.
I always receive a reminder when it's due, appointments are easy to make, the engineer turns up on time or calls if going to be late, the service is professional, reliable and affordable.

Boiler serviced. Very professional service from booking the job to the work being carried out. Highly recommend Thomson Heating Group.

Lovely company to deal with, from arranging the visit to dealing with the engineer. Very polite and friendly. Will use again.

We were really impressed by Hazel and David's very friendly attitude when it came to selecting them to install a new boiler for us. They were both very knowledgeable and very helpful. David was very patient with me answering all my questions when he came to quote for a new boiler. David and his team then installed in very quickly and thanks to his teams skill, you would never know that they had been in working under the floor and behind kitchen units.
His Engineers have been out each year since to service the boiler and have been very pleasant to deal with.
Can't recommend them highly enough.

The pressure in our boiler dropped which meant we did not have any hot water. I contacted Thomson Heating at 10am and by 2pm the same day I had an engineer at my house to check it out. Communication was excellent from start to finish, call out charges discussed in advance and the work completed was professional. I have already recommended them to family and will use them again in the future.

Arrived on time, was polite and takes me through the report. Excellent service as always

On this occasion was a boiler service on boiler fitted by Thomsons a few years ago.As always turned up on time, easy to arrange and fitter tidy and polite. I have recommended Thomsons to a few friends who have had central heating work done and all been very pleased. Highly recommend

Excellent work carried out by a first class engineer. Clean, tidy and neat work.

Boiler service

Engineer arrived on time to carry out annual service. Engineer very professional Introduced himself carried out service to customer expectations.

Boiler service carried out by Thomson Heating. Engineer arrived at agreed time and work was done without fuss. Area was left in a clean and tidy condition at a very reasonable cost. Highly recommended.

Very happy with Thomson Heating.
Arrived as scheduled for a boiler service from phone booking.
Have had my boiler fitted and a yearly service for the last 4 years.
First class company.

Love that I get a yearly reminder to service the boiler, friendly service from the lady on the phone to the gas fitter who comes to the house. Highly recommend.

I had my new boiler installed a year ago now by Thomson Heating Group with which I had no issues and the boiler service was due so I arranged for Thomson Heating Group to carry out the work at a time that suited me. They arrived as arranged on time, carried out the service again with no issues.
I was in the trade before I retired and I know what good service looks like and for me Thomson Heating Group meet that benchmark. Thanks again

Have been using Thomson Heating Group for the past five years. Always prompt in responding to any queries and the engineers are professional and courteous. Nothing too much trouble for them. Can't recommend them highly enough

Radiator being replaced.
David arrived on time as arranged and replaced the radiator very efficiently.No problems,no inconvenience,and the finished job looks very smart.I wouldn’t hesitate in recommending Thomson heating Group.

We had a new boiler installed. Excellent customer service and work carried out in a professional manner. Would highly recommend.

Excellent work; followed through from the office staff all the way to completion. Would recommend this company to anyone.

Radiators & boiler checked and serviced.
Efficient and reliable.

Boiler service very professional from start to finish

I've used Thomson Heating for several years for 2 boiler installations (different properties), annual servicing and EICR for my rental flat and have already recommended them to others. They are always friendly and provide a very prompt, efficient, competitive service. I'll have no hesitation in using them again.

Boiler servicing. Honest, reliable and quick turnaround.

Used for boiler service and a repair. Good value, reliable service. Friendly staff.

My annual Gas Boiler check was carried out on Monday 16th May. The time given was between 12/1.00pm but the serviceman arrived 10 minutes late. Other than this, the
job was carried out very well, with the minimum of fuss, and Kevin the serviceman
was very diligent while carrying out the service.
Would have no hesitation in recommending them to other users who may require a service.

Annual Boiler service conducted as requested. Excellent service and covid compliant.

Previously conducted a full central heating replacement and are using again for each service of the Boiler.

They were fantastic! A really speedy boiler service and good contact. The customer service was excellent when we had a follow up issue and it was dealt with well.

Boiler service.
Excellent. Polite, professional and friendly. We’ll definitely use Thomson again.

Combi boiler replaced.
Chris the tradesman was excellent, very helpful and informative, tidy and left the place spotless. Professional job all round. Girls in the office are brilliant.

We had a system boiler replaced with a combi boiler. The installers David and Chris did an exceptional job and despite some issues with the existing pipe layouts managed to complete the installation within one day.
We would not hesitate to recommend Thomson Heating Group Ltd for their quality of work and value for money.

Radiators replaced throughout the house and filter fitted to boiler.

The company have serviced my boiler for past few years and more recently, We called them when the boiler broke down. It is the friendly and reliable service that we like. Nothing is a problem When the boiler broke down, we had someone at our house quicker than we expected to investigate and diagnose the problem. Further to that, the communication was excellent and they were looking at moving things around to the boiler repaired faster. We would definitely recommend and we will using their services again in the future.

Boiler installed. Great company to deal with.

We selected Thomson Heating to replace our boiler and happily followed their professional advice on the type of boiler.
3 years on it's proved great advice and saved us on retuning costs.
We have stayed with Thomson for our servicing not only due to cost but because we trust them to do a great job.

Installing a new boiler.
Thompson heating group look after all my boilers as I am a landlord. Great service.
Really friendly and keep you up to date with everything they do.
Wouldn’t use anyone else.!

Service and checking vibrating noise on our water cylinder. From first contact with staff on phone to the engineer who came to do the job the service was excellent and they couldn't be more helpful.

Used for years, reliable and good value.

Great service from
Thomson heating. After receiving original quote for a boiler and also radiator to be fitted I thought I’d be waiting a while before they would be able to do the job but they managed to get me booked in for the following week. The engineer arrived within the agreed time and although he had a 2nd engineer coming in the afternoon to help he thought it still might be too much to get done in the same day. The office called me to explain they may have to book me back in to complete , however I then got another phone call to let me know a third engineer would be coming to make sure it was all done and the original engineer was also willing to work a bit longer.
So thankful that they had been able to make sure all my work was completed the same day. Really happy with the service we received from all involved.

Absolute top class service from start to finish. I was very adamant I wanted a Worcester Bosch boiler after having one in my old house & it being the best in the market and Thomson Heating always got recommended on local pages & via Worcester Bosch themselves. I submitted a query through the website and Debbie contacted me not long afterwards. From that first interaction to the survey, the installation and the after care I’ve been more than happy. Such a pleasure to deal with a company going that extra mile these days. Highly recommend Thomson heating to anyone

We looked hard to find someone to fix issues with boiler and radiators. Many came and difficult to track down afterwards for quote or the quote price was unrealistic

Thomson came, they saw they advised and quoted and they completed all to agreed plan and to high standard. Quote as expected with fair labour and material costs.

All cleaned up and no surprises.

A professional company that sets the standard for others to aspire to.

Really a great big thanks..

Thomson Heating installed my boiler and service this yearly.

I also recommend Thomson Heating to my clients and I will continue to do so.

Very happy with the service level from first point of contact to job completion.

Highly recommend!!

Great work replacing our gas boiler. Very professional and it's nice to be warm again.I will definitely be choosing Thomson Heating Group for the ongoing servicing.

Boiler service. Friendly efficient service.

Had a new boiler fitted by Thompson heating. Chris who came to do the job was excellent, carpets were protected and everything was left clean and all tidied up. Debbie from the office was a pleasure to deal with as well. Would highly recommend this company

Easy process from start to finish as normal.

We reached out to Thomson Heating Group about installing a new boiler. They were great in getting someone out quickly to give us a quote.

The quote was reasonable and they arranged for the work to be done quickly.

All staff were professional and they really helped us through the process step by step.

We had some small things that we needed fixed as well, like a lockshield on a radiator. They were very helpful even with the smallest of tasks and everything was done quickly.

If we ever need further assistance we will definitely contact them again.

Installation of new gas boiler

From the pre installation to the completion not only was the engineer efficient and considerate but the customer service support staff in the office also made the whole experience of dealing with Thomson Heating Group a process without flaw and something we would be delighted to be involved with in any future projects of this nature.

I have been using Thomson Heating for a number of years to service and repair my boiler. Recently my boiler required replacing. I was given excellent advice and constant communication before, during and after the installation. There is no doubt that I will continue to use Thomson Heating in the future.

If I could give more than 5 stars for David, I would. Absolute top notch service received from the minute I contacted Thomson Heating to the minute they left. Quoted for new boiler and installed within 48 hour turn around - game changing service! Staff in the office could not have been more helpful and nice either! Will be back to Thomson Heating for anything else I need in future!

Thank you so much to Thomson Heating Group.
My Boiler went on the blink leaving me with no heating and no hot water , not great especially this time of year.
After contacting Thomson Heating Group he was able to fit me in and came out 30 minutes after me contacting them.
Problem fixed and Heating and hot water back on. So grateful to them and would highly recommend.
Thanks again .

Fantastic company to deal with !
Professional, courteous, efficient, pricing was spot on !
Will continue to use and recommend

We had a very old boiler replaced with a modern combo. A lot of reconfiguring of pipe work and water supply required.
We were very impressed with Thomson Heating Group from initial contact through to completion of work. The whole team are very professional but with a friendly approach which puts you immediately at ease. We would have no hesitation in recommending David and his team to anyone looking for heating solutions.

Replacement boiler fitted by Thomson Heating , overall great service from a local company , neat and tidy work, would thoroughly recommended them

I had a boiler replaced

I’ve just had a new boiler installed and the work done was superb. I was given a choice of two boilers which was good. The communication with the company was exceptional. On the day of installation I was expecting half of my kitchen to be ripped out (cause that’s what I’ve been told from other company when sourcing new boiler) but much to my surprise nothing like that happened, not even the cupboard the old boiler was in had to be taken apart. It was quick and clean too. I was very pleasantly surprised and now I can enjoy warm flat. This is not the first time I was dealing with this company and definitely not last, and I recommend to everyone knowing everyone will be happy with the service provided.

Thomsons helped me out with a boiler issue where the house builder let us down. Customer service was outstanding. Best experience I have had with a contractor. Will be recommending to friends and family.

Professional, friendly and timely service. What is not to like! My impression is that this is a well run local business that is good to support.

Absolutely FANTASTIC service from Debbie on the phone to Gavin and David who completed the various aspects i needed completed for moving into my new home.

First Class.

Phoned Thomson Heating for a broken down boiler on Boxing Day. Customer service was great. Was given a 1 hour time slot for the next day. Was then called the next day to tell me the engineer could come 2 hours earlier, which he did. Boiler was fixed quickly and cleanly. The engineer was very professional and friendly and provided sensible advice.

Definitely recommend to anyone.

I will be using Thomson Heating again.

We have used David twice now for boiler repairs. He is knowledgeable and thorough with his work, arrives on time, works cleanly and offers full explanation of works required. He’s friendly and professional, and his work is very reasonably priced. I won’t go anywhere else in future - highly recommended.

New warm air heating installation and Combi Boiler included removal of cold and hot water tanks. Quality of work, professional team, tidy and completed ahead of schedule. Excellent customer service throughout.

I’ve had Thomson heating out twice now for repairs and both times they have been nothing but professional and efficient.

Very reliable and timely, thanks again guys!

Thomson's replaced all my radiators, David gave me a very competitive quote and scheduled the job in. Unfortunately I was Ill and had to move the date forward , Hazel was able to do this with no fuss. Chris came in to do the job, he worked away making sure he tidied everything up once he was finished. They always do a good job with great customer service.

I had a combi boiler fitted by Thomson Heating group. The service from start to finish was excellent. David clearly explained the options I had for my replacement boiler and his quote was highly competitive. All communications were dealt with very professionally by Hazel in the office who kept me informed throughout the whole process. The install went very smoothly and with minimal disruption and mess. I would highly recommend this company and would have no hesitations using them again.