The East Lothian Trusted Trader scheme

The East Lothian Council Trusted Trader scheme is a local business partnership which aims to:

• increase consumer confidence
• promote good practice within local businesses
• help prevent doorstep crime.
It is the only official trader scheme in East Lothian that is Council backed, fully vetted by Trading Standards and supported by Police Scotland.



Alex Connell, East Lothian Trading Standards

Alex Connell, Principal Trading Standards Officer from East Lothian Trading Standards, explains about the East Lothian Trusted Trader Scheme.






The elements of the East Lothian Trusted Trader scheme

The East Lothian Trusted Trader scheme is made up of East Lothian Council, East Lothian Trading Standards Service, Kent County Council Trading Standards ADR and Trusted Directory Services (TDS).

The Council back and oversee the scheme, with the vetting process carried out by Trading Standards Officers. Trading Standards also ensure Traders adhere to the Code of Practice and will intervene in disputes when required.

Kent County Council Trading Standards ADR allows impartial adjudication when a dispute arises between consumer and business and can be settled outside of court. TDS is responsible for scheme administration, customer service and website support.