XKYEnergy Limited

We had a Vaillant 12KW Arotherm Plus air source heat pump fitted at our house to replace a 30 year old gas boiler. This required a heat loss calculation to be prepared for the property, specification of new radiators and specification of heat pump.
XKY performed all the preparatory work to a high standard taking care to explain the process in an easily understandable manner. This was very important to us as we were retrofitting heat pump technology to an existing property and we had to be reassured it would work. Tibor was very patient in answering all of our questions and a quote was prepared timorously.
The installation took place over two weeks and the radiator and heat pump installers were all very polite and friendly and again were always available to answer questions, clearly understanding the technology. The installers took pride in their work and were very good at leaving a tidy, clean workplace at the end of each day keeping disruption to a minimum. The Directors of the company also visited the installation works from time to time providing added confidence in the process.
Following completion of works, minor snags were attended to quickly and without complaint.
The heat pump has now been installed for two months during which time we have experienced the coldest winter for several years with temperatures dropping as low as -9C. Throughout this time, the heat pump has exceeded expectations in heating the entire house in an economic manner.

XKY have carried out several maintenance checks and a few repairs on my heat pump.
They arrive at the agreed time , they keep me fully informed of the work carried out , and itemise everything on the invoice .Both the engineers and the receptionist for the company are polite and efficient and clearly try to resolve any issues I have had . if they can't answer the phone in the first instance that will ring me back

Annual boiler check - very pleasant tradesman and completed thorough job

We have a pellet burning boiler which has been serviced by XKY for years. On several occasions we've had problems and Sam has been fantastic in sorting these out. For one problem in particular we'd tried three local plumbers first, none of whom could fix the issue, but Sam did. It's expensive but worth it for reliable and high quality service.

Annual gas check. Good communication in arranging appointments and thorough checking of our boiler.

Firstly, I have used this company for the installation of an Air Source Heat Pump. The work and service was excellent. The work, which is the subject of this review, was initially instigated as I believed it was connected to the ASHP but that turned out not to be the case. The engineer who attended quickly ascertained that the damage was caused by mice having eaten through plastic pipes causing water to leak onto the floors. This was quickly rectified and the pipes concerned were replaced by copper ones and advice was given on future proofing this problem. They attended same day and came back the following day to rectify a minor problem. Contact was maintained through their very helpful office staff (Hanan take a bow) and the engineer via mobile.
They are a small company but take pride in their work and customer service.

Always a really good job done, positive attitude both from office staff and engineers, a happy repeat customer.

We have used XKY Energy to service and maintain our biomass boiler for several years. They are a very reliable and professional company.

Very happy to have discovered XKY Energy Ltd and would recommend them to anyone

Servicing and repairs of wood pellet boiler and associated systems and controls at a relatively remote location, over many years.
XKY Energy have proved themselves to be attentive and responsive and able to respond when required, not just on routine servicing but also with unexpected breakdowns. Staff are consistent and we have a relationship with them which would be hard to better anywhere.

XKY Energy has serviced our biomass boiler for several years now and they have provided an efficient and reliable service not only in the quality of workmanship but also with valuable advice on all aspects of looking after the equipment and its fuel. Very pleased to continue our successful relationship.

Annual service of air source heat pump. Efficient, very good communication by the engineer. I have no hesitation in recommending this company.

XKY took over the service contract of our wood pellet boiler after the installer sold off this aspect of their business.

We have used XKY consistently over 7+ years. They are pleasant approachable people who are able to discuss service issues knowledgeably. They have replaced various parts of the boiler and problem solved heating problems promptly.

Their communication is good and they're pretty responsive to both calls and emails.

Servicing gas boiler checking gas hob and fitting new switch to kick board heater

Gas boiler service and repair. This was completed competently to a high standard and at a fair and reasonable price. I have used XKY Energy for a number of years and have consistently had a professional and friendly experience.

Annual service of gas boiler and gas hob. The gas boiler was originally installed by Tibor and has been serviced by him ever since. Work has always been carried out professionally and on-time. A friendly and reliable company which I am happy to recommend.

Excellent and considerate work at all times. Zoltan and his team were a pleasure to work with

Serviced heat pump. Very polite and helpful staff. Prompt replies to enquiries. The engineer was very knowledgeable and the office staff very professional.

XKYEnergy installed a replacement boiler for me. Communication was excellent, the price was competitive, the installation went well and the new boiler is working very well too. I'm also saving a fair bit of money now on bills compared to my old boiler. Recommended.

Annual maintenance, repairs and emergency call outs for biomass boiler central heating system. For at least 5 years.
They have been very reliable, timely and helpful at all times. Polite staff with expertise, judgement and insight.
Delighted to recommend them.