Surrey Aerials

Fabulous service. Fixed the botched wiring left by another contractor and we now have TV service in both rooms. Excellent service. Really efficient came within 24hrs, knowledgeable and tidy work too.

Polite and helpful.

Would highly recommend.

I got Keith to obtain high definition reception for my new TV

Excellent friendly and efficient service by Keith at Surrey Aerials.

I had sudden signal loss on two televisions recently, and arranged for Surrey Aerials to take a look at the issue. Keith arrived and started diagnosing the problem. I am an ex TV Engineer and when Keith was explaining what the possible technical issues were, I understood exactly what he was saying, and it was apparent that he clearly knew his business. Keith was here less than an hour and fixed the issue, which turned out to be a signal amplifier/splitter connected at the aerial end on the roof. Keith took the time to retune and check multiple channels on both televisions.

I would definitely recommend Surrey Aerials, and they would be my first choice should i need aerial work done in the future. The cost of the work was very reasonable and the service warranted a small tip from me.

Keith was very helpful and explained each step of the work he undertook. He came promptly to install a new tv aerial. His work was carried out conscientiously and took much care to ensure the installation suited my needs. He was courteous and respectful throughout his visit. I’m delighted with the job.

I’ve been using this company for ages, Keith has really really helped us with our move to our new home: with aerials, setting up our internet and just now has set up Netflix etc on my television. I would have gone nuts without his help

I had an outside aerial installed . I would highly recommend Surrey Aerials . Attended the job as and when agreed despite the fact we had icy weather only to explain the obvious reasons he was unable to complete the job for safety reasons. Kept in touch to arrange the next suitable day . However in the meantime obliged by tuning my tv into free view . I required an aerial as I had switched from Satellite to BT .
Friendly , obliging and value for money.
Delighted I now have my Tv apps and great reception. 10 /10 . Many thanks!

Fitted loft aerial to our new build home. Cabling was fitted by builder. Very timely service with minimal disturbance. Fitter checked whether amplifier was required and also if the hard to get channels were working.

Replacing a broken aerial on a high and somewhat inaccessible chimney and restoring and testing for a good TV signal.
Keith went above and beyond in the two visits needed and can thoroughly recommend him. Many thanks for your efforts Keith!

TV aerial installed in bedroom, Keith went above &beyond what he had to do, pointed out I had a tile missing on my roof &filled it, can't recommend enough, thank you!

Keith worked hard to solve the aerial problem. Arrived on time, very tidy work and good cost. First class service would recommend.

Great company!! Had the pleasure of meeting Keith. Nice guy and hard working. Very happy with Surrey Aerials, would highly recommend them.

Keith arrived within an hour of my call to him and when I had further issues resolved them for me again within the hour

Keith from Surrey Ariels came round the same day that we called about an ariel extension for my 90 year old mother. He was able to do the job there and then with no mess and no fuss and at an extremely competitive price. I would have no hesitation about recommending Surrey Ariels.

Keith is excellent. I phoned yesterday and the problem was fixed within 24 hours. He quickly diagnosed the problem and left us with excellent TV reception. The service was professional and the cost was very reasonable. We have been Surry Aerial customers for many years. I can recommend Keith very highly.

Replaced old aerial and traced aerial line fault (and fixed a couple of slipped roof slates while he was at it).
Very experienced, suggesting pragmatic, rather than the most profitable, solutions. Explained everything.

Keith was installing a dish some 2 years ago. Now I called on his service again, because the gails must have slightly moved the dish. Keith did again an excellent job. He is very thorough, friendly, explains what he does and carries out a professional job. He even didn't take any money, because he told me that his service was covered by the warranty he had given.
I can highly recommend him.

Storm Malik took our TV aerial off our roof. We phoned Surrey Aerials at 2 p.m. they said they could come at 4 they arrived early and within an hour (in the rain) fitted a brand new aerial.

Many thanks

Very happy with work that was done arrived on time an was very pleasant Would recommend

Consumer Beware.


I understand we can all have bad days but the aerial fitter’s anger management (or lack of it) was completely off the scale/disproportionate and unapologetic.

My regret is that I didn’t insist on him providing the work/quote in writing. However, in hindsight he was clearly out of his depth for this job and customer service means absolutely nothing to him.

Most of the work, taking a tv lead from the attic down through the floorboards, landing stairs and directly to the TV had already been carried out by my joiner. So, after the aerial guy had been to the house I phoned him with a simple enquiry about the aerial lead and TV power cable which he was meant to be put through the wall (which is what he said he was going to do) instead of choosing to cut and then splice the two leads together. He became rude, arrogant, agitated and at times incoherent, talking about kettle leads, John Lewis and we still haven’t a clue or see any relevance as to why he would even mention this?

Having a civil and polite conversation with him was not possible and he found it necessary to shout /scream down the phone, hang up, then several minutes later phone again for another screaming rant.

This was then followed up with him sending impolite, ill-mannered texts to my phone. Any attempt I made to deescalate his aggressive tone was met with his sarcasm and bully behaviour as his rage went from 0-100 within seconds. He was not prepared to reason or resolve anything!

He charged £120 for his work (sloppy) which I’ve paid but would have paid a lot more if it meant doing the job correctly -what I had asked him to do -which he agreed to do and said he could do. How did he get on to East Lothian’s Trusted trader?

I wouldn’t normally leave an internet review (he encouraged me to do so)-but I feel the consumer needs to be warned about his behaviour and as he was not willing to resolve the matter- he is a poor representative for surrey Aerials.

I wouldn’t use them again- unprofessional!

Above and beyond the call of duty. Phoned Keith late on a Thursday night and by the next afternoon I had a new aerial, cabling and TV set up on the first floor of a 3-storey Victorian building. Manner and professionalism was exemplary. Would highly recommend Surrey Aerials to one and all. Thank you Keith. Best wishes Brian.