R3 Direct

Thank you very much for my lovely new kitchen – it is first class!

I am delighted with my new kitchen. The workmen were amazing, in particular Finlay & MacAulay, their workmanship is superb. Keith and Jeremy did my electrics & plumbing & Jason has now done the little bit of tiling at the back of the hob. Some of the snagging has been done, just small adjustments.

The guys were clean and efficient workers – they consulted me at all stages where my input was need – e.g. the new height of the dropped hob unit to accommodate me in my wheelchair. I had not been able to use my hob for many years as it was too high for safety. The same applies to the below-sink space – we discussed ideas as to what was the best option – e.g. I needed space for my knees and feet/footplate while at the sink and needed to be able to shut away my cleaning materials.

At all times the workmen were kind, considerate and accommodating of my needs.

I would certainly recommend them – the quality of the work was excellent and the units supplied were very smart. (See photos)

After a negative experience with another company who failed to fix an issue with our boiler leaving us with no hot water for an extended period, we turned to R3 Direct and our experience with them was excellent.

They came out the day I contacted them, identified the problem and quickly worked to fix it. We received great customer service from their tradespeople and call agents who kept us informed throughout the work. I would use this company again and certainly recommend them to others.

We contacted R3 Direct to repair our bathroom shower which had resisted our own efforts. The plumber arrived on time. He was very polite, quick and efficient. Although we had expected that at least part of the shower would have to be replaced, he was able to deal with the problem with having to resort to this.

We had a wetroom installed. Wow what a team, day one the bathroom was gutted ready for all the tradesmen to do their parts. All waste removed daily.
Toilet was plumbed back in at the end of every shift and everything tidied up.
Special mention to Paul the joiner who was professional throughout and coordinated all the jobs and so hard working.
It was completed by day 5 and looked amazing. Can't thank the R3 team enough. Well done lads for a fantastic job.

Wet Floor shower Room conversion
Great Tradesmen, very tidy and all works completed on time

So impressed with all the work we have had done by R3. The process is so easy, from first contact to finishing the job. Even when there was a slight blip in organisation, everybody went out of their way to help find a solution which worked well. Plumber, joiner and decorator were all great. We would definitely use again next time.

Great service, very tidy worker & great quality of work. Would recommend.

This is the second time I have had some small electrical work done. Previously I suggested that the price seemed a bit high for the work done but I am now familiar with the way the jobs are costed and my earlier comments were perhaps a little unfair. Based on my most recent experience I felt I received value for money and the response was very prompt. The electrician turned up at the allotted time was very easy to talk to and he explained exactly what was needed.

R3 repaired the ceiling that had been damaged by a water leak in a small office.
I used R3 because they had done more major work for the school where I volunteer. They are reliable and turn up when they say they will. The tradesmen are all skilled, work safely and are courteous and careful.
R3 checked that the work is satisfactory before issuing an invoice.
I would not hesitate to recommend them and would use them for preference in the future.

A small electrical job. Was more expensive than I thought it would be for a 20 minute job (I might just be out of touch with costs) but I agreed the price. The positive points were a quick response to my enquiry, the friendly electrician turned up at the allotted time and did a good job, and that was more important to me than the cost.

Plumbing came when they said did a neat and tidy job and the chap was very pleasant would definitely recommend and use them again thanks.

We needed a plumber urgently for an emergency repair job. The plumber arrived quickly and completed the job efficiently. He was helpful and took time to explain what he was doing. Would use them again.

I am happy to confirm that I had excellent service from your two employees on Tuesday 22nd and Thursday 24th June. They both worked hard and quickly with appropriate care and attention. They regularly liaised with me to ensure that what they were doing was what I was requiring. It was a friendly service that caused me no inconvenience and they carefully cleared away any mess and left everything neat and tidy. I will certainly recommend your company to friends and neighbours.

Remove and replace three bedroom doors and three full size cupboard doors to match. Joiners worked well together, did a first class job and tidied up after themselves. Happy with the job and the attitudes of the workers. Lost a star as we had a little trouble with our first appointed date when the joiner turned up minus the hardware and half the doors, which was the first time this firm had let us down, however, more than made up with the usual high standard of workmanship.

I got a large crack in the mullion between my windows repaired. Great job done. On time and very courteous too.

Storage heater got two new parts. Very efficient and pleasant experience. Will use again if required.

Had a new toilet, shower unit & kitchen sink & taps installed. Workman got work done over two days & each day was only here for a couple of hours. Quick, efficient & friendly. Great customer service included for free!. Good quote price given & excepted. This company is definitely a trusted trader in our view, & will choose them again next time too.

Replacing rotten floorboards and bath in bathroom very high standard of work and tradesmen very helpful and punctual did the work in the time they stated

Various leaks fixed; new taps fitted. Delighted with the quality of the work, the competence and friendly attitude of the tradesman who worked here.

Had work done on a blocked waste pipe in Bathroom basin in Sept 2020. Recommended I get a new monobloc basin tap from Screwfix.
Eventually did this on 27/4/2021 and suggested it would be fitted at a discount. New tap fitted on 12/5. After fitting, was told I needed a low pressure tap. Hardly any pressure and my old tap had been taken away. Complained the work was not fit for purpose and I had acted as advised. Firm agreed to get another tap and fit. If the first new tap had been checked before fitting, I could have been refunded the cost.
Lessons learnt. 1. Question what is being done and check suitability of the product before work commences.
2. Charged labour for first fitting that was not suitable. At least the Business development manager later sourced a suitable tap.

Two routine but necessary small plumbing jobs carried out on time, cheerfully and efficiently. Would definitely engage R3 again.

R3 are a first class company with first class service the engineers are very polite and professional I would recommend them to anyone

Great experience, very happy with the standard of work. Value for money. Will use again

I have used R3 twice(to repair facing on an extension and to repair and paint gutters) and they have quickly provided estimates and completed work relatively quickly. However on both occassions they have overestimated the amount of time and effort needed for the work. The first occassion was minor, but on the second I was led to believe that the work would require external scaffolding and take two days. The onsite workers were clear they would not need the scaffold and completed the work in two (seperate) half days. I asked that this be considered in my invoice and after following up with a call and an email received this response from contract manager
'You are correct that our trades team didn’t feel the use of our temporary scaffold was necessary. Though this wouldn’t have had any real impact on the speed of the works being completed. Unfortunately the quote we provided was not an estimate and is always a fixed price for a fixed job, it is therefore not adjustable after the contract has been completed.'
I feel it is important to point this out to other customers, in effect it means that any savings in time and effort from overestimating work done remains with the company.

Repairing damaged ceiling, replacing water heater, refreshing paint work.

New taps fitted on sink and bath.
First class work and left every thing spotless.

Smoke, heat and carbon monoxide detectors fitted to comply with the new Scottish Government regulations, which were due to become law in February 2021, but possibly extended due to the Coronavirus lockdowns causing problems with getting these jobs done. That's ours done ahead of the regulations becoming law. Scott worked, safe distancing, but explaining every step of what he was doing, then talked through how the system worked. We also got our electrical wiring throughout checked and asked about getting single sockets replaced with double, so Scott said he'd get us a quote for that job. Very happy with the works done, Scott's friendly, professional attitude and he even cleaned up at the back of himself.

I had a combination of lights fitted internally and externally. My wooden staircase had a step in disrepair which is now fixed along with two internal doors sanded down. A bathroom tap’s water flow was improved. Bathroom Lino was laid. And my external walls were painted along with varnish application to the wooden soffits.

I’m very happy with the works carried out and glad I went for this all-in-one traded service!

Highly recommended!

Removed broken cement all round the house base and renewed same.
The work was first class and when finished it was left clean and tidy.

We had R3 fit 3 doors for us, as it was a larger job we had to have someone come and take a look to quote. We then had to accept the quote and have an appointment booked. This part of this service is really easy and everyone we spoke to was professional and friendly.
When the job was being done the person working on it was really nice and friendly, the work didn't take that long and was done to a really high standard. Very happy with our new doors, so happy that we are getting them to quote on another job. Definitely recommend.

R3 Direct, led by John Dickson, undertook installation of a new combi central heating boiler and installed two new bathrooms at my flat in Edinburgh. All work was completed to a high standard, on time and at a very reasonable price. A great service and I would highly recommend R3 to anyone.

We had water damage to our bathroom which required removal of the bathroom fittings , floor tiles and floor. They treated affected areas, tied pipes, replaced floor, laid new floor tiles and replaced the bathroom. They also carried out additional work to downstairs toilet.

We had been let down by other companies and decided to contact R3. Although they might be slightly more expensive than other companies, they were very reliable and the standard of work with excellent. They were very tidy and left no mess what so ever.

It was easy to book an appointment on line and the contracts manager went through our requirements thoroughly and sent a quote within a few days. The workmen for the 2 days were very pleasant and hard working.

They followed all covid-19 guidance.

Excellent refurbishment of en-suite very clean and tidy workers Discussed all issues found and non pressure to take advice.
Kind and considerate towards my mum who suffers dementia.
Exceeded price for very good job very happy with results

Replacement of tank with Eco and immersion also solar link to heat water
The company recommended this option and I'm so pleased as I have no water heating bills. The job was done efficiently and no mess was left

Cold water tank & hot water tank removed cold water connected to mains replaced a small hot water tank when finished you wouldn’t have known a work man had been in. I’ve used them twice since & they are coming to do another job for me

Replacement of bathroom fan vent grid with hooded cover to prevent strong wind blowing dust into fan and the bathroom . We are very pleased with the work done by Findlay. He came within the scheduled time, phoning ahead to give arrival time. He went out of his way to make sure we were satisfied with his work including cleaning out, on our request, dust/sand which had accumulated in the street end of the fan tunnel. He neatly silicone sealed the vent in place with brown silicone.
Excellent job.

Diagnosis and repair to leak in bathroom. Work carried out efficiently. Would use R3 again and no hesitation in recommending to others.

Renewing seal and plug in downstairs shower, installing new bath and shower/ vanity unit/ levelling floor upstairs.

The best thing about R3 is the workers are all very pleasant and helpful,give lots of useful advice. Made minimum amount of noise, very good when clients may be working from home.Managed to get work done after lifting of Covid restrictions pretty quickly .The system of a foreman coming to inspect after the job is done means anything needing improved is picked up quickly and completed, we were grateful for this.The advantage to having an unmbrella company like this is you have access to plumbers/joiners/electricians in a one -stop place.

Very happy. Excellent service on same day.
Prompt, considerate, helpful and fixed the problem window that would not shut!

Diagnosis and repair of 3kW immersion hearer.
Very prompt attendance, competent diagnosis and repair.
Very tidy.
Very friendly.
A pleasure to do business with!
R3 Direct sets the standard.

Really delighted with our bathroom refurbishment. All tradesmen were very hard-working, careful, professional and very nice to know. Despite some unexpected problems, these were quickly solved with very good grace, leaving us happy customers. We readily recommend R3 and wish them continued success.

Superb service delivered by competent, professional and friendly staff. Outcome exceeded expectation. They arrived on time and despite unexpected problems being encountered, completed the job with good grace and within the quote given. Work immaculate - no clearing up after these guys!

It is obvious why they won a SELECT Best Small Contractor Award some years ago. We wish them continued success and would highly recommend this company.

R3 workers made tremendous efforts to ease the worry of moving furniture, carpets etc - to complete works required. Kept us informed and worked in a tidy and helpful manner.

6 new windows, insulated exterior walls and new kitchen fitted. The work was done at a good price by a well organised, professional, helpful and tidy workforce.

Large kitchen and upstairs small kitchen re-fitted, toilets upgraded.  Decoration to kitchens, toilets, stairs and landings.  Exterior doors re-fitted and decorated.  New floor coverings to kitchens, toilets and hall: Very pleased with the work carried out and assistance in having upgrading work.  Various trades, joiners, plumbers, plasterer, electrician all available when required.  Excellent having all trades available.

Range of reactive and planned maintenance works, including preparation of void properties between tenancies.  Works let, rates agreed on and payments processed under a comprehensive schedule of rates and associates contract documents.  (forst year of 3-5 year appointment): We have found R3 to be very easy to work with.  Staff have been accommodating, work has been timeously completed and tenant satisfaction has been high.  I'd have no hesitation in recommending this contractor.

Planned, cyclical, reactive maintenance: Maintenance contractor in our group.