Premitel

premitel.uk - An inexpensive VOIP phone service with outstanding customer support ...
I upgraded my broadband, but my new ISP didn't offer a VOIP phone service to replace my old ISP's landline phone offering.
After some research online, I came across Premitel. They offer a VOIP phone service for a rolling monthly fee (other packages are available if you need more inclusive calls).
From an initial email to confirm that Premitel's service would provide what I thought it would, to many emails over a few days to help me to try to get a cheap ATA configured to work with Premitel's service, the customer support provided by Premitel's Stephen has been outstanding. He responded multiple times with the values I needed to input into my ATA's interface to configure it to work with Premitel's service. He even dug out an old ATA like mine (discontinued by the manufacturer years ago) so that he could provide screenshots of its interface with the fields to be updated highlighted for me, and responded late in the evening when I was struggling to get my cheap eBay sourced ATA to work with their service. Outstanding!
Premitel offer an ATA that they've preconfigured with the settings required for it to work with their service out of the box. However, if you do try a cheaper option and need any help and advice to get your Premitel service working, you can be sure Premitel will be quick to help (especially if you are fortunate to have your support provided by Stephen.
Highly recommended!

Excellent service from Stephen who took the time to diagnose the issues and work out a solution. Saved us a lot of money on alternative options.

An Excellent , friendly and professional service by knowledgable people
Would highly recommend

Very helpful in the scoping of our requirements and design of the system, very efficient installation.

Excellent wifi network knowledge and solutions, prompt responses to all correspondence, ongoing support was excellent. Highly recommended if you need to get a larger scale wifi and network solution in place.

I had a poor wifi signal in one crucial area of a property and had followed others’ advice, working my way through a variety of short term fixes.

Frustrated, I found Premitel via an online search. A short site visit resulted in a particular product recommendation (reasonably priced). Since the day that was installed I have had no further problem.
Quick, easy, efficient. Wish I’d tried Premitel to start with!

Premitel upgraded our home wifi network to allow us to work from home better during the pandemic. They gave us a simple solution, helped us set it up and provided a Covid-safe service.

I had constant problems with my internet dropping out. Steven quickly identified the problem and provided me with a new router. This new one gives me much more reliable service than my previous BT one . The password is very easy to remember to!
Highly recommend this business for any internet problems.

My home phone and wifi system needed rationalised and I needed a faster connection. Stephen analysed the problems and came up with an excellent solution. The work was done promptly and efficiently at times of day which were convenient to me. All in all he provided exactly what I had been looking for.

We own and operate a medium-sized rural property business in the Scottish Borders. Poor internet speeds were a growing issue for our existing and prospective tenants; BT Openreach did not have any reliable plan for improvement. Working with Premitel we have built a private super-fast network. Result: happy, productive residents and future-proofed business.

Mr. S. Killen provide an excellent IT consultancy to greatly improve our domestic broadband wifi coverage. I would readily recommend him to family and friends.

I have used Premitel since the 1990s and have always found them to be very helpful and to provide an excellent service. They are much easier to work with, than some of the large phone line and service suppliers, when refurbishing an office or wanting to add extensions to your home.
I would not consider using anyone else.

Premitel provide a professional service and product. The work was carried out efficiently with the minimum amount of disruption. I would definitely use them again.

We are a central Edinburgh Church, we have used this company for a number of years, we have found them to be extremely good, always respond quickly, work very effectively and if there is an emergency - which there have been several! always find the solution and work it to the end. The service is very good value and we wouldn't go anywhere else.

Always quick to respond to the needs of the business, friendly and helpful. They will make recommendations but are happy to work within our budget.

Excellent service

Premitel focus on finding solutions to difficult problems. They have helped both my home and businesses to operate in today’s digital world

Reliable service and great to deal with. Very attentive. Personal, bespoke service.

I have used Premitel for many years and find their service very good and quick.

Premitel have provided Wi-Fi and phone systems for both my business and home for many years and will continue to do so in the future. They are reliable, efficient and cost-effective.