In association with East Lothian Council
East Lothian
Trusted Trader

MP Windows Direct Ltd

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 5.0 out of 5 based on 264 reviews and feedback.
Trusted Trader member since 2017.

MP Windows Direct Ltd
Unit 5, Inveresk Mills Industrial Park
Musselburgh
EH21 7UQ
0131 665 0881
07973 468 116
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Business Information

Based in the Lothian region we are a family run company who offer a truly personal service.

Our owner Jay Pollard believes in dealing directly with each customer, ensuring that his years of experience and expert knowledge goes into every quote we do.

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Reviews and Feedback

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5.0 out of 5 based on 264 reviews.
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review stars review stars review stars review stars review stars   8th August 2019
Value of Products/Services or Work Performed: £6,500
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We had an excellent service from Martin from initial enquiry through to completion of the work of quite a large job of windows and doors replacement. All emails were answered the same day, the estimate was very detailed. Martin and joiner Rab, were friendly, helpful and arrived on time/as stated. The area was left tidy and clean at the end of each day. I have no hesitation in recommending this company and indeed intend to use them next year for a conservatory repair/refurbish.
review stars review stars review stars review stars review stars   10th July 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Recently had our windows replaced by Martin on recommendation from numerous neighbours, and he didn’t disappoint. Excellent service, value for money and we are really impressed with the quality of the windows. Very quick, clean and efficient service, would not hesitate to recommend.

review stars review stars review stars review stars review stars   9th July 2019
Value of Products/Services or Work Performed: £1 - £1000
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Martin fitted a new back door for us with the design and look we requested. He gave us a competitive quote and carried out the work to our total satisfaction. He arrived at the arranged time and completed the work efficiently and tidily.
It’s not the first installation MP has done for us and we still get people admiring the front door and windows he fitted several years ago.
We would have no hesitation in recommending Martin if want replacement doors or windows.
review stars review stars review stars review stars review stars   16th June 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Martin has just installed new windows and his work is outstanding. Trustworthy, reliable and very clear and tidy. Have had him before and certainly will have him again. We will not hesitate to recommend him to anyone.

review stars review stars review stars review stars review stars   24th May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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All brand new windows fitted throughout my house. Brilliant service, windows look great. Would definitely recommend!
review stars review stars review stars review stars review stars   24th May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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All new double glazing windows fitted. Excellent service and very reliable! Thanks again
review stars review stars review stars review stars review stars   3rd May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent quality of finish. Friendly. Cleaned up after himself. Worked with a second joiner who was on a par with Martin. Very quick and efficient service.
review stars review stars review stars review stars review stars   28th April 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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We had a number of new windows fitted, some other glazing in existing windows replaced, and internal glass doors replaced with safety glass. Throughout the process, Martin was always reliable, helpful, professional and skillful. I have no hestitation at all in recommending him very highly.

review stars review stars review stars review stars review stars   20th April 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Martin fitted a new front and back four for us. He is very reliable and always does a fantastic job. I would highly recommend to anyone and would definitely use again.

review stars   20th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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I’ve previously had work done by Martin on two other occasions when he did a fantastic job fitting 2 new external doors & 6 external windows. On both occasions I’ve left him a really positive 5* review.
However, on this occasion I’ve felt let down by the service provided.
Hence this negative review.
Ive found Martins communication on this occasion to be far from professional.
I contacted him 6 weeks ago in regards to replacing the locks on both external doors and as yet the issue remains unfixed.
Martin was meant to do the job 3 weeks ago but didn’t show and I’ve heard nothing since. It’s disappointing to say the least.
Moderator Response
Reply from the business owner.

I had a call from Roddy Maughan regarding the loss of a set of keys lost by himself may I add. He asked me if I could replace both the front door and back door cylinders. I ordered 2 sets of thumb turn cylinder replacements. I discussed the type of of cylinders with him. He contacted me to tell me he did not want that type of cylinder. I ordered 2 new cylinders.

I did explain I was extremely busy and I would get to him as soon as I could. I did call at the house on spec when I was passing but there was no one at home. I can only apologise for what has happened and make no excuses for it. As a person and as a Company I try to give 100% every time but on this occasion I have not done so which again I apologise.
review stars review stars review stars review stars review stars   11th March 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Reliable, trustworthy, clean and tidy.

review stars review stars review stars review stars review stars   5th March 2019
Value of Products/Services or Work Performed: £6,000
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Martin provided us with a prompt, tidy service and great results. He has a friendly and considerate approach and went out of his way on a number of occasions. Really happy with the results!

review stars review stars review stars review stars review stars   23rd February 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Delighted with the service we had by Martin and his team. Excellent value for the 7 windows we had fitted, and all done very professionally over 2 days. Contacting Martin was very easy, and he was a very nice person to deal with from the quote to the work.

Would definitely recommend.
review stars review stars review stars review stars review stars   22nd February 2019
Value of Products/Services or Work Performed: £1 - £1000
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Martin just fitted a new front door for me in Port Seton. His workmanship is excellent and surpassed my expectations. I am well pleased with the job and would have no hesitation in recommending M P Windows to anyone.

Review Image 1 for MP Windows Direct Ltd by Lynn Harrison 
review stars review stars review stars review stars review stars   31st January 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Professional and friendly.

Exceedingly good value for quality windows. Full house done over two days of very hard work and zero mess left behind.

Martin was easily contactable which made a big difference. Wouldn't hesitate to recommend to anyone.

They also very much got my puppys seal of approval!

review stars review stars review stars review stars review stars   2nd January 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Door supplied and fitted at very short notice. Door is beautiful, well fitted and totally secure. Old door removed and absolutely no mess. Professional, friendly and efficient tradesman, reliable and trustworthy.
review stars review stars review stars review stars review stars   24th December 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Great service from start to finish. Reliable and friendly and really pleased with the end result. Would definitely recommend.

review stars review stars review stars review stars review stars   11th December 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Quality of work, tidiness and attention to detail was exceptional, with the work being completed spot on time. I would have no hesitation in recommending them to anyone, genuinely nice guys.
review stars review stars review stars review stars review stars   11th December 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent service from start to finish. I LOVE my new patio doors, wish I’d got them years ago, good price and super, clean work! Martin provided a prompt inspection and estimate and I had every confidence that he’d carry out a professional job! I’d definitely use the company again and recommend them to everyone.
Thanks, Martin!
review stars review stars review stars review stars review stars   4th December 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Great service at every stage from coming out to quote to clearing up. Really pleased with the windows and doors and would definitely recommend (have done already).
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