James W Alexander

Removal of ancient Baxi back boiler - replaced with Combi boiler and new radiators.

Jim, Scott, Ian and the rest of the team were excellent - worked well together - neat and tidy. Also on the first day I decided not to keep my old fashioned gas heater (changed my mind which they knew nothing about) - told Scott would like to purchase a new modern electric fire to be installed at a later date by A N Other. However, Scott said they would deal with this and lo and behold they picked me a beautious black electric fire with living flame (could not have chosen a better one myself - so pleased) AND Jim and his team mate installed it for me and showed me how to work the remote. Also Scott explained how the thermostat worked. I did not have a worry at all with James W Alexander. They even hoovered everywhere. Carpets were lifted etc - all put back - would not know that they had ever been lifted. I could go on and on. The firm is absolutely fantastic and I would strongly recommend them for any work needed. Please contact them in the first instance should you require any work done. Thanks Jim, Scott, Ian and the rest of the guys for the marvellous work carried out.

Central heating radiator removed and new upgraded radiator fitted
Polite
Professional
Respectful of property and surroundings
Arrived on date and time as arranged
Checked all in working order on completing job leaving area clean and tidy

I am so happy that Jim and his team installed our kitchen. We had a quite tight turnaround plan and they ensured us they could take out the old kitchen and install the new one in 5 days. It sounded ambitious, but they managed it. Not only were they on time, the quality of the installation is superb. Additionally, they made suggestions for how to improve on the plan that the kitchen studio originally made that made a big difference to making our kitchen better. At times we had four people working simultaneously and having everything out of one hand (electrics, plumbing, etc) made this so much better an experience.

I'd recommend Jim and his team to anyone looking for kitchen installations (or the other work they are doing). Also, if you get a Magnet kitchen installed, don't arrange the work through Magnet, but contact Jim directly, I'd say. I am super happy that we got his team to work on our kitchen. So based on my experience: work with Jim, who is straight-forward, honest and really helpful. Thanks to him and his colleagues our kitchen turned out really well!

Had my boiler replaced by JW Alexander. They turned up when they said they would, were very polite and tidy. Very little disruption and very respectful of my property. Great service.

Jim and team fitted a Magnet kitchen for us in July. The team completed the job professionally, to a high standard and helped with additional works to complete the job. We would happily use Jim and team again for other work.

25 July 2024 Installation of anew radiator by plumber Ian, who did a great job. He appeared when we expected, wasted no time and quickly, efficiently and tidily got on with and finished the job to our complete satisfaction

A sudden major leak occurred in the mains water feed pipe to our kitchen sink at 10 o'clock on Monday evening causing quite a flood before I could turn off the water supply. I telephoned J.W. Alexander and left a message explaining what had happened and how we had dealt with it for the moment. Although their office was closed and not due to open until 9.00 next morning a plumber arrived at our house at 8.00 am, who identified that the problem was a perished pipe in the tap joint. A new tap and connection was installed there and then and all was well again. More than 5 star service, I would say.
We have dealt with J.W. Alexander over many years and have always had excellent service, and wouldn't think of using anyone else, particularly in an emergency, such as this was.

Mr Alexander arranged for a plumber to attend at short notice to investigate the cause of a substantial leak in the kitchen.
Scott identified the problem very quickly and carried out the repair efficiently.
A first class, professional and reliable service.
Thank you.

I had a completely new kitchen installed and needed workmen to do the job and was put in touch with James Alexander who was able to take charge of everything needed. from plumbing to electrical and joinery work.
I was given a time frame of how long the job would take and true to their word the job was done in the time stated and the quality of work was excellent, and I was kept fully informed of the work being completed. I would have no hesitation in recommending this Company and would certainly use them again.
A big thank you to James and his team.
Sue Gibson

Really pleased with my boiler replacement in March. Very professional service and the work was carried out to a really high standard. When problems were encountered, such as the stopcock having seized and the external supplier valve being unusable, the guys just dealt with it. I wouldn’t hesitate to use again for future work. Many thanks.

Plumbing and electrics - fitting a new kitchen, upgrading hot water system and general work associated with rental properties. They are punctual, reliable, clear with quotes and above all else, a very high standard of workmanship. In carrying multi-trades it takes the pressure away as they can see to the whole job. I cant recommend them highly enough.

We have had our kitchen done, and various plumbing works completed by the team at JW Alexander and what a great job they done. Fast, reliable, experienced and top quality, very good communication and great value for money for the service they provide. I will definitely be recommending to friends and family.

James W Alexander, installed a new boiler last year,and were really impressed with a great seamless service, everything from quotation, to ordering to installation.

just a couple of week ago we contacted J.W.A again as required two inline vents to be suppplied and installed one in kitchen and one in the showeroom, both were fitted into the ceiling and vented up through the roof, another great job done.
its really pleasing to have a local company that offers a great service at a fair price.

I had work completed in my new home from one of the Joiners which I was anxious about prior to working with JWA. The customer service received was fantastic, really polite and well mannered. In regards to the works completed it was very efficient and delivered to an exceptional standard. Everything was kept clean and tidy which gave me comfort my home was treated with care. Given the quality of work I was pleasantly surprised with the pricing of the job! I couldn’t recommend this company enough as they really put you the customer first. I’d happily have them back for future works!

Replacement of a shower, replacement of 5 radiators, replacement of oven, hob and sink. The work carried out took 5 months to complete.

Despite calls and e-mails the firm would not respond in a timely manner.
Frequently weeks between anyone coming to continue the work, which was not extensive or complicated.

Overall, all the quality of the work was acceptable once snagging was complete. The electrician was friendly and very efficient, finished in one afternoon.

The constant chasing, requesting information and lack of communication was unprofessional and had an impact on the trades I had to get to do the rest of the work.

I would not use again nor recommend.

Wanted a small job done. Came next day. Great job. 2nd time a have used them and Would use them again. Would recommend.

Old boiler taken out of bedroom and new one installed in the attic, new radiators in stall in every room. Plug socket and new light in attic all extra that we didn’t t think of but it wasn’t a problem to the boys. No mess and friendly. Used for another house so did t hesitate to use again. Thanks.

I've used them 3 times over the past few years for emergency work and have not been disappointed yet. I would recommend them unreservedly.

I've used James W Alexander on multiple occasions for ad-hoc repairs. They have been consistently excellent with a rapid response, excellent communication, high quality work, friendly staff and great pricing. Thoroughly recommended.

We had four fairly small jobs to be done in our house and from the initial call to James Alexander, through the estimate to the completion of all the work, we received outstanding service. I recommend James Alexander unreservedly for courtesy, efficiency, tidiness, time-keeping and cost. A great business to choose.